Angel Nails

+1 616-336-8412

1211 Leonard St NE, Grand Rapids, MI 49505 United States of America

Open Today: -

Quick Facts About Angel Nails

Angel Nails place has both strengths and weaknesses based on the comments provided. In terms of strengths, customers mentioned that they had a pleasant experience with the owner, Kim. Many appreciated her efficiency in completing their nails within a short amount of time, which is a significant advantage compared to other nail salons where customers have had to wait for more extended periods. Additionally, customers mentioned that they did not have to wait in line, indicating that the salon may not be overcrowded and offers a more convenient experience.

Another strength identified is that the salon offers affordable prices. Some customers mentioned that they received a full set of acrylics or fills with gel at lower prices compared to other salons. This affordable pricing attracts customers who are looking for cost-effective nail services.

Furthermore, customers noted that the salon staff, particularly the ladies, were nice and provided kind service. They appreciated the gentle manner in which the staff handled their pedicures, making them feel comfortable and relaxed during the process. Additionally, one customer mentioned that the owner helped an older woman understand the different types of services and even offered her a discount, showing a willingness to provide excellent customer service.

On the other hand, there are several weaknesses mentioned by customers. One significant weakness is the quality of the nail services. Multiple customers expressed dissatisfaction with their nail outcomes. Complaints ranged from wonky and thin nail color, globbed polish, and nails that started cracking soon after completion. Customers expect a higher level of quality, especially considering the prices they paid, and were disappointed with the outcomes.

The inconsistency in service quality is also evident from the comments. While some customers had positive experiences, such as great-looking nails every time and great work, others had negative experiences, including terrible service and a messy job. This inconsistency can be a weakness for the salon, as it may result in a lack of customer trust and loyalty.

Customers also mentioned cleanliness as a weakness. One customer noted that the inside of the salon was extremely dirty, which could be off-putting for customers who value a clean and hygienic environment. Maintaining cleanliness is crucial for a nail salon to ensure the safety and satisfaction of its customers.

Another weakness highlighted in the comments is the behavior of some staff members. One customer mentioned that a male employee was rude and did not care about providing good customer service. Additionally, another customer complained about a staff member not taking responsibility for their mistakes and making the customer pay full price despite the quality issues. Such unprofessional behavior can negatively impact the reputation of the salon and deter customers from returning.

In conclusion, Angel Nails place has strengths in terms of pleasant customer experiences, efficient service, affordable prices, and kind staff. However, weaknesses include inconsistent service quality, concerns about cleanliness, and unprofessional behavior from some staff members. These areas of improvement should be addressed to enhance the overall customer experience and reputation of the salon.

Best TL Reviews

I Had a pleasant time with Kim (the owner). I got a full set of acrylics for $10 more than I am used to paying (not that big of a deal), But I was in and out within half an hour (never less than an hour at every other place I've went). Shape of my nails is wonderful, but the color is All wonky, super thin in places and globbed in others. I had to file off the globs of polish from the tips of my fingers. But If you want to go here, I didn't have to wait in line at all. So that's a bonus. Unfortunately for what I paid, I'd expect My nails to be done properly, so I Won't be going Here again.

Terrible, terrible, terrible experience! I haven't been there years and I won't come back. I just got my nails done on Friday and they are already cracking! Got into an argument with a gentleman that work there because he refused to accept the fact that he did a very messy job! I do not recommend this place! There was a nicer female that actually finished my nails!

Liked this place, $40 for my fill with gel. This was my reference photo colors are a little off but that’s my fault. Cute, and cheap. Will be coming back

This place sucks !! The lady’s were nice but the man was horribly rude , didn’t care in my services at all. He made my mom pay full price even though she complained to him plenty of times that her nails weren’t right because she’s been to previous nails salons that has done the full on steps CORRECTLY!! Just keep your staff/ teammates accountable for things! Make them own up ! Even if they feel different we were customers and weren’t even rude to him

I Love Going To Angel Nails She Always Does An Amazing Job On My Nails They Do Quality Work and When U Leave U Have Great Looking Nails Everytime !

Great work, kind service, welcomed customers after posted hours because "if we're open I'm going to work"

Watched her help an older woman understand the difference between different types of services and it sounded as if she slipped her a discount because her initial reaction to the price for the service she was looking for was that it was more than she expected (she had never gotten her nails done before). She also told the price to her and earlier to myself BEFORE starting the service.

No acrylic overhang, mirroring lengths on hands.

**Photos are after almost a weeks growth**

Im usually nervous to get a pedicure due to a fear of people touching my feet, but I needed them done so bad. I don’t know the lady’s name, but she was so so gentle and did such a great job. I was actually able to relax and enjoy it!

I will 10/10 visit again!

Worst pink and white balance I've ever had. The left hand is OK but the right hand was done terribly - the white is SO thick and off-centered. The inside of the salon is also extremely dirty. Will not be going back.