Quick Facts About Nail Luv
Nail Luv Place has received both positive and negative comments from customers, providing insights into the strengths and weaknesses of the salon.
Starting with the strengths, one customer mentioned that the old owner of Nail Luv is now the new owner of Diamond Nails in Crown Point. This indicates that the former owner has gained a loyal following and customers who appreciate her services and are willing to follow her to a new location. This suggests that the quality of service provided by the old owner is highly regarded, which can be seen as a strength of Nail Luv.
Another positive comment mentioned that the customer had an excellent experience at Nail Luv. They were able to fit the customer in, do an amazing job, and finish on time despite the customer being in a rush. This demonstrates the salon's ability to accommodate customers' needs efficiently and provide a satisfactory service. Additionally, the customer highlighted the salon's ability to do Chrome Polish, which they loved. This indicates that Nail Luv offers a diverse range of services, including trendy options, which can attract customers looking for unique and fashionable nail treatments.
A customer mentioned that their nail technician did a good job, and the place was clean. Cleanliness is a fundamental aspect of a nail salon, as customers expect a hygienic environment when receiving services that involve the use of tools and products. The positive comment regarding cleanliness suggests that Nail Luv maintains proper hygiene standards, which is an important strength for any salon.
Another strength mentioned by a customer was the availability of kid chairs for pedicures. This customer specifically mentioned taking their daughter for her 5th birthday, and they were pleased with the service. By catering to families and offering child-friendly features, Nail Luv can attract a wider customer base and create a positive experience for both children and their parents.
One customer praised the service provided by Vince and the entire staff, mentioning that their nails and pedicure came out perfectly. This positive comment highlights the skill and expertise of the staff at Nail Luv, particularly Vince, who provided exceptional service. Having talented and friendly staff members can significantly enhance the reputation of a salon and generate positive word-of-mouth referrals.
Moving on to the weaknesses, a customer expressed disappointment with the quality of their nail service. They claimed that an older gentleman did their nails, and the outcome was unsatisfactory. The customer stated that their nails appeared wider in length instead of becoming more narrow, and it seemed like "marshmallows smooshed on top of [their] nails." This suggests that not all technicians at Nail Luv may have the same level of skill or attention to detail, which can be a potential weakness for the salon.
One negative review mentioned that a polish change cost $30, but the polish lifted because the technician did not allow the white stuff under the nail color to dry. When the customer returned for a correction, they experienced rude staff members and did not receive a refund. This feedback indicates a weakness in customer service, as the staff should have handled the situation professionally and rectified the issue without being rude to the customer. Moreover, not offering a refund for a service that did not meet expectations can further damage the salon's reputation.
Another customer mentioned rude staff members, particularly the men, and subpar service on their nail. They felt that the staff seemed unhappy that they did not get their previously done nails at Nail Luv. This comment suggests that there may be a lack of professionalism and customer appreciation among some employees, which can have a negative impact on the overall experience at the salon.
In conclusion, Nail Luv Place has its strengths and weaknesses. The salon has a loyal following due to the reputable services provided by the old owner, as indicated by a customer's positive comment. Nail Luv is also praised for its ability to accommodate customers efficiently, offer trendy services like Chrome Polish, maintain cleanliness, and cater to families with child-friendly features. However, there are weaknesses related to inconsistent quality of service, rude staff members, and a lack of professionalism and customer appreciation. These weaknesses could impact the salon's reputation and customer satisfaction. Attention should be given to improving the training and consistency of staff members and ensuring that customer concerns and complaints are handled professionally and promptly.
Best TL Reviews
*the old owner of Nail luv is now the new owner of Diamond Nails( the new owner) in crown point. She was the only one I see and I follow her wherever she goes*
I went to this nail salon today for the 1st time when I was in a rush and I had an excellent experience. They were able to fit me in, do an amazing job and finished just as I had to leave. I would absolutely go here again and I would recommend going here. I was really excited that they could do the Chrome Polish and I love how it looks!
Older gentlemen did my nails and let's just say my kid could do better than what he did. I went to a different salon to try to fix what they messed up. I don't think the nails are supposed to get wider in length, as they are to get more narrow. Looked like marshmallows smooshed on top of my nails.
My nail tech did a good job,place clean and they got me in and out
I went in for a polish change that I was charged $30 for. When I got home all the polish lifted because they did not allow some white stuff he put under my nail color to dry. I went back to have them corrected. They were very rude and did complete the services as they should and not refund. Bad business practices.
Vince was service was AMAZING. The entire staff was warm and friendly. My nails and pedicure came out perfectly!
This was my 1st time. I came because I saw a review and it said they had kid chairs for pedicures. I took my daughter for her 5th birthday and they did an awesome job. Got us in and out. We'll be back.
Great service. $30 Pedicure. Love the colors.
They use liners for the foot tubs. Very clean.
Came here for one nail repair. Rude staff, especially the men. Subpar service on my nail and it was as if they were mad I didn’t get my previously done nails at their establishment. We seriously need to patronize black business by any means necessary.
Nail Luv Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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