Quick Facts About Ritzy Nails & Spa
Ritzy Nails & Spa is a nail salon that has received mixed reviews based on the comments provided. In order to analyze the strengths and weaknesses, we will examine the comments and extract relevant information.
One of the strengths of Ritzy Nails & Spa, as mentioned by a customer, is their great customer service. The customer specifically mentioned the pleasant experience with Jay and Kelly, who are described as a lovely couple. This positive customer service experience can contribute to a welcoming and friendly atmosphere within the salon.
On the other hand, several weaknesses were identified in the comments. One common complaint is the subpar service received by customers. One customer mentioned that they received the worst service ever. They reported being yelled at and physically mistreated by a staff member. This demonstrates a lack of professionalism and customer care, which can be a significant weakness for the salon.
Another customer complained about the quality of the nail service. They mentioned that the technician did not know how to properly hold the nail polish, resulting in a poor application. Additionally, the customer encountered problems with their nails shortly after leaving the salon, suggesting a lack of attention to detail and skill by the technicians. In another comment, a customer reported that their nails were thickly done, with multiple coats of nail polish applied, indicating a lack of finesse and expertise in the nail application process. These incidents highlight a weakness in the technical skills of the staff members.
Furthermore, there are complaints regarding the behavior of specific staff members. One customer had a negative experience with an Asian technician named Joe, who appeared to be the owner. They reported that Joe was rough, cut them multiple times, and displayed a dismissive attitude towards their concerns. This negative interaction could be seen as a weakness, as the behavior of staff members can significantly impact the overall customer experience.
Price was also mentioned as an issue in some comments. One customer mentioned that they had to pay more than initially agreed upon, as the technician insisted on an additional $5 after applying the nails. This discrepancy in pricing suggests a lack of transparency and integrity in the salon's business practices, which can be considered a weakness.
Another customer complained about the longevity of their nails, as one of them popped off just two days after the service. They further expressed dissatisfaction with the fact that they were still charged for the service despite the issue. This suggests a weakness in terms of the durability and quality of the nail products used at the salon.
Overall, the strengths of Ritzy Nails & Spa include positive customer service experiences and the potential for a welcoming atmosphere. However, weaknesses were identified in terms of poor service, lack of technical skill, unprofessional behavior from staff members, pricing discrepancies, and subpar nail product quality. These weaknesses can significantly impact the overall customer satisfaction and reputation of the salon.
Best TL Reviews
The worst service ever! I went with bestfriend and this lady took advantage of us! She yelled at us and beat on us. She did my nails for $55 mind you thats a $45 set everywhere! At first she told me $45 then say $55! This is terrible????. I called them to repaint my nails since they messed up 10 minute after doing them! My nails had red hair on it, I’m black and my hair color is brown so there’s no way! The lady picked up the phone and told me they were too busy to redo it and hung up on me.
Got my nails done yesterday, I'm not going back. the lady that had did my pedi had me waiting so she can get her nails done b4 she started my pedi. Then she cut me by the cuticle on my toe. Next I got a full set and I told this Asian guy I wanted pointy tips, he made them soo uneven and crooked and I kept telling him he's like no its fine and he was getting upset when I kept telling him to fix it. He filed my nail too much and couldn't even fix it cause the nail was too skinny. Then cut me while he was filing my nails not one finger but a few. I told him to be gentle and he's like oh it's his nails ???? he was being rough. Another thing is while he was using the machine to smooth out the nails he ran over it with my skin and then looked at me talking about why you moving and I said you cut me and his response was no you okay. I think his name is Joe or something. But he's the skinny Asian dude that smokes I think he the owner. But anyways I'm not going back especially not letting those 2 do my nails since they wana be cutting people's skin off and not be gentle with it!
Just did my nails here tonight I must say it was worth the travel from NY! Great customer service, both Jay & Kelly are a lovely couple. I will definitely be going back.IMG_0549.JPG
The worst place todo your nails if you not doing fake nails. They don’t even know how to properly hold the nail polish. This photo was from 1/2 an hour after I dis them.
This was my 2nd time today..
The tech I had the 1st time was good..
She was busy.. so I went to the other tech..
I was not sure. But after she finished I loved my nails.
I got a fill in and french..
WOW!!
Now the test will be how long the will last..
If they hold up..
I am hooked..
The Tech I had today was:
"Karina" ..
Will definitely be going back..
I went to this nail salon cause the one usually go to is out of commission right now. But this is the 1st and last time going here. My nails look terrible. I came for a fill in and I had tell the man how to do his job. He didn’t cut the part of the nails that’s lifting. He made them thick and then tried to add 3 coats of nail polish. And might I add he don’t know how to paint nails. Now I have to soak these off and get a full set.I’m not speaking for everyone in the salon but the older man in the 3rd chair ain’t it!
Expensive and mediocre my nail popped off 2 days later I bring the nail to show her I didn't break it and she still charged me. I don't recommend
Went to make my nails. We concluded the price, after the rude man put glue and nails on my ten fingers, he insisted I must add extra $5. I showed him the nails I wanted prior to negotiating price. I just had to let go. I cried because I feel robbed. He waited until he glued my nails before adding money. Even the customer service was against him bcos she was there from the beginning. This is the worst place to get your nails. Don't let that old man extort you.
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Ritzy Nails & Spa Info
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Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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