Quick Facts About Stella Beauty Salon
Stella Beauty Salon has received mixed reviews from customers, highlighting both strengths and weaknesses of the salon. In order to provide a thorough analysis, we will explore the comments provided.
One recurrent complaint is regarding the lack of skill and experience of certain stylists in the salon. In one comment, a customer expresses dissatisfaction with a haircut, stating that the stylist left the hair uneven and cut a large portion of the bangs incorrectly. This highlights a weakness in the salon's hiring process, as customers expect a basic level of skill and competence when getting a haircut. Additionally, another customer mentions that the stylist they were assigned to lacked experience and had to take a break during the appointment, resulting in a low-quality service.
However, there are also positive comments about specific stylists in the salon. One customer mentions that they have been going to Stella Beauty Salon for many years, specifically requesting a stylist named Tomasa. They praise her experience and ability to recommend styles that suit the client, expressing satisfaction with her services. This indicates a strength of the salon, as they have experienced and talented stylists who can provide high-quality service to loyal customers.
In terms of pricing, complaints have been made about the salon being expensive compared to other establishments in the area. One customer mentions that the cost of a simple hairstyle and blow-dry was higher at Stella Beauty Salon compared to other options in the street. They emphasize that the additional tip made the overall cost even higher. This criticism highlights a weakness in the salon's pricing strategy, as it may deter potential customers who are seeking more affordable options.
Regarding customer service, one comment mentions a negative interaction with a stylist named Tommy or Tomasita. The customer requested a lower price for a specific hairstyle, and although the price was eventually reduced, the stylist treated the customer poorly and delivered unsatisfactory results. This reflects a weakness in the salon's customer service, as clients expect respectful and professional treatment regardless of any negotiations regarding pricing.
On the other hand, there are positive comments about the service provided by a manicurist named Ana Martell. A customer praises her skills in nail and foot care, expressing satisfaction with the results. This demonstrates a strength of the salon, as they have skilled and talented technicians in the manicure and pedicure department.
In summary, Stella Beauty Salon has both strengths and weaknesses based on the comments provided. The salon can benefit from addressing the issues regarding inexperienced stylists and inconsistent service quality. Improving the hiring process to ensure skilled and competent stylists are employed would help enhance customer satisfaction. Additionally, considering competitive pricing in the market and providing clear communication about pricing changes can attract a wider range of customers. Lastly, maintaining a high standard of customer service and professionalism, regardless of any negotiations or requests, is crucial for retaining clients and fostering a positive reputation.
Best TL Reviews
Nunca más, pedí un simple corte derecho en las puntas y un pequeño flequillo y me dejaron el pelo horrible, me corto todo desigual las puntas, me tuve que arreglar el pelo en casa, además que el fleco me lo hizo casi mitad del pelo adelante, me corto un montón ahora tengo que andar con el pelo siempre recogido y usar pincitas negras para recoger un poco de fleco que me corto demás adelante. Prácticamente me destruyo el pelo, me parece una burla poner a alguien que no sabe hacer ni lo básico en peluquería. Luego escuché que la señora que me corto el pelo era nueva en el local, okay vamos a estar claros en algo cuando contratan a personar sin experiencia por lo menos podrían asegurarse de que sepa hacer un simple corte o por lo menos saber usar la tijera. Horrible experiencia, con el corte que me hicieron me bajaron la autoestima a 0.????
Voy hace muchos años y solo Tomasa me arregla el cabello.
Tiene mucha experiencia y me dice lo que va conmigo, me encanta !
Por segunda vez acudí al salón, solicite el servicio que deseaba y no quede complacida por la muchacha que me asignaron tuve que esperar 20 minutos porque se encontraba en su brake no tiene experiencia por lo que el arreglo no tuvo calidad,no creo que vayan a ganar mucho ni mantener la clientela sino tienen buen entrenamiento aunque el trato es respetuoso.
My appointment was at 1pm and the lady who was suppose to be doing my hair was doing someone else’s hair. I asked if someone else was available and tany did my hair. I paid $100 for color , trim and blow dry on medium length hair. The only complaint is I feel like my color was left on a little too long and was a little darker than expected but all in all I do think that tany redeemed the salon by doing a great job on my hair . I will return for future colors!
Muy caro peinado y secado 35.00 $,, cuando en la calle te lo hacen por 25,00 y hasta por 20 00. Y si le das 5.00 de tipo a la peluquera se te fueron 40.00$. Estoy hablando q mi pelo es por los hombros,, ni siquiera hablo de un pelo largo.
En general atentos, pero al solicitar a Tommy o Tomasita que considerara el precio por hacer pocas ondas en mi pelo ya que quería cobrar $55, bajó el precio a $40 pero me trato pésimamente a pesar de haber hecho la solicitud educadamente, y me hizo las ondas más feas de mi vida. No creo q vuelva más. Valerie, Venezuela, sábado 31 julio, 2021, 3 pm.
Como cada 12 días voy a hacerme mi manicure / pedicure con gel , pagando una tarifa + tips .
Resulta que hoy fui , para obtener mi servicio me encuentro que Hay cambios a contar de dic la tarifa se incrementa , siendo que no había un previo notificación al cliente donde estipule el nuevo valor del servicio ...es decir si no te das cuenta ?
Una de las Manicurista , comentó , en otros Salon cobran mucho más , es cierto ... es por esa razón que tú sabes donde , hasta cual puedes llegar .
Pero mi reclamo es debido , que por ser festividades debes aprovechar de los clientes que siempre se dirigen al lugar ???
Ana Martell is the best.... Love my nails and feet all the time
Place Pictures
Stella Beauty Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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