Image Nails

+1 413-398-5162

45 Main St, North Adams, MA 01247 United States of America

Open Today: -

Quick Facts About Image Nails

Image Nails place has several strengths based on the comments. One of the main strengths highlighted is the cleanliness and hygiene of the salon. Customers appreciate that all of the tools used are super clean and taken out of sealed packaging. This indicates that the salon prioritizes cleanliness and takes appropriate measures to ensure the safety of its customers. Cleanliness is extremely important in nail salons to prevent the transmission of infections or diseases.

Another strength mentioned by multiple customers is the friendly and kind staff at Image Nails. Customers find the staff incredibly sweet and friendly, creating a pleasant and welcoming atmosphere. Good customer service is crucial for any business, and in the case of a nail salon, it enhances the overall experience for customers who are seeking relaxation and pampering.

The quality of the services offered is also seen as a strength of Image Nails. The commenters specifically mention the expertise in pedicures, manicure designs, shaping long nails, and acrylic nails. This indicates that the salon has skilled technicians who are capable of delivering high-quality and satisfying results. Providing a wide range of services and excelling in each of them showcases the salon's versatility and expertise.

Another strength highlighted is the salon's ability to accommodate customers even on short notice. One customer mentions that Image Nails managed to squeeze them and their friend in on a Saturday. Being able to accommodate last-minute appointments can be a significant advantage for a nail salon, as it shows flexibility and excellent time management skills.

The inclusion of a relaxing shoulder massage as part of the service is also seen as a strength. Customers appreciate the extra touch of relaxation provided while waiting for the top coat to dry. This additional service sets Image Nails apart from other salons and enhances the overall experience for the customers.

One customer praised Image Nails for providing courteous customer service after their spouse had a negative experience at another salon. This indicates that the staff at Image Nails prioritize customer satisfaction and are capable of handling customer complaints or concerns professionally. This approach helps build customer loyalty and can attract new customers who have had negative experiences elsewhere.

The salon's longevity is also mentioned as a strength. One customer states they have been visiting Image Nails since it opened over 3 years ago and have consistently loved the service provided. This suggests that the salon has built a strong customer base over time, which can be attributed to their consistent quality and customer satisfaction. A loyal customer base is essential for the long-term success of any business.

While the comments highlight several strengths of Image Nails, there are a couple of weaknesses mentioned as well. One customer mentioned feeling overcharged, indicating that there might be room for improvement in terms of pricing transparency. Ensuring that customers are well-informed about the cost of services can help prevent misunderstandings and maintain trust.

Additionally, one customer mentioned forgetting to bring cash to tip, which suggests that the salon may need to explore alternative payment methods such as mobile payment apps or digital tipping options. Providing these options can enhance convenience for customers and prevent situations where they are unable to tip due to lack of cash.

In conclusion, Image Nails has various strengths that contribute to its positive reputation. These strengths include a strong emphasis on cleanliness, friendly and kind staff, expertise in various nail services, the ability to accommodate last-minute appointments, inclusion of extra relaxation services, and a commitment to customer satisfaction. However, there are opportunities for improvement in terms of pricing transparency and exploring alternative payment methods. Overall, Image Nails appears to be a reliable and satisfying choice for customers seeking nail services.

Best TL Reviews

I LOVE THIS PLACE! All of the tools they use are super clean, they take everything out of sealed packaging! All of the staff is also incredibly sweet. The best thing to get done are the pedicures they are so worth it! However, they are also so good with designs on manicures as well. I highly recommend!!!

I love this place so much. I wasn’t able to tip as I forgot to take cash out so I feel I should let them know. (My girl is going to get a fat tip when I get my fill)

She took her time getting the shape, asked me multiple times how I felt about them. Just super good experience all around.

I get long nails I’m not sure if they’re used to that but still did excellent.

10/10 experience here at Image Nails!! Not only did they manage to squeeze my friend and I in on short notice on a Saturday, but the service was outstanding! The artists listened to what we wanted and executed our ideas perfectly! And to top it off they give a wonderful and relaxing shoulder massage while you wait for the top coat to dry!

My wife got discriminated by another nail spa in North Adams and she decided to give Image Nails a try. She is so happy with the courteous customer service as well as the work performed. She will never be going back to the other place now.

My first visit yesterday and I loved it! Very clean. Relaxed. Kind people. I enjoyed every moment. It's an experience. I got acrilic and I don't think they could look any better. Setting up a appointment IS a good idea. Seem pretty busy. A beautiful little secret in town ????????????????

I have been going since they opened over 3 years ago. I always love the service and my nails!

Images nail salon is a great place to get your nails done. A mani or pedi, powder, gel or regular polish. All instruments are sanitized or fresh out of a sealed package. I recommend an appointment but walkins are also welcomed.

I think they over charged me knowing I was oblivious. I told them it had been years since I last got my nails done. But service was great and they they very friendly