Quick Facts About EXPERT NAILS
Strengths:
1. Precision and quality work: Several customers mentioned that Expert Nails provides precise and excellent work. This indicates that the technicians have the skills and expertise to deliver satisfactory results.
2. Friendliness and accommodating staff: Customers appreciated the friendly and accommodating nature of the employees, particularly mentioning technicians like Titus, Amy, and Kenny who were patient, gentle, and kind. This suggests that the salon focuses on providing a positive and welcoming environment for its clients.
3. Affordable prices: One customer mentioned that Expert Nails is inexpensive, indicating that the salon offers competitive pricing for its services. This can be a significant strength as it attracts price-conscious customers who are looking for value for their money.
4. Professionalism: Multiple customers highlighted that the staff at Expert Nails is professional and provides excellent service. This reflects positively on the overall salon management and the commitment of the employees to maintaining high standards.
Weaknesses:
1. Inconsistency in service: One customer mentioned that their recent visit was disappointing as the technician did not listen to their instructions and missed out on providing certain services. This highlights a lack of consistency in the level of service provided by the salon, which can be detrimental to customer satisfaction.
2. Rushed service: A customer complained that their manicure and pedicure were rushed, resulting in a poor outcome. This suggests that some technicians at Expert Nails might prioritize completing services quickly rather than ensuring the quality and satisfaction of the customers.
3. Lack of attention to detail: The same customer mentioned that their polish looked horrible, indicating a lack of attention to detail by the technicians. This weakness can significantly impact the overall customer experience and satisfaction with the salon.
4. Limited range of services: Although customers praised the nail services at Expert Nails, there was no mention of a broader range of services such as facial treatments or massages. This implies that the salon might lack diversity in its services, which could limit its appeal to customers who prefer one-stop beauty destinations.
5. Communication issues: Some customers mentioned that they had to repeatedly communicate their preferences or show pictures to ensure the technicians understood their desired outcome. This highlights potential communication issues within the salon, which can lead to misunderstandings and dissatisfaction among customers.
It is important for Expert Nails to address these weaknesses in order to enhance overall customer satisfaction and attract a broader clientele. Steps such as implementing consistent training programs for technicians, improving time management to avoid rushed services, and enhancing communication protocols can help in mitigating these weaknesses. Additionally, expanding the range of services offered may attract customers looking for a wider variety of beauty treatments.
Best TL Reviews
Went to get a manicure and pedicure two very simple tasks. I went around 535. They close at 7 so it was plenty of time for them to take their time and do a good job but instead they were rushed and because of that my polish on my fingers and toes look horrible my seven year old could’ve done a better job. I will be coming in for a refund and if I can’t get a refund you’ll just get this bad review and you won’t get my business.
I love Expert Nails. Always so precise, friendly and quick. Titus and Amy are my go-to techs. Highly recommend this salon. Very accommodating to whatever you'd like to your nails.
Kenny is the best he listens to what I want he’s super gentle and always kind
I really enjoyed my visit here. They were inexpensive and did such a nice job on my nails.
Everyone is very professional excellent work. Annie is a very professional passionate nail. Tech. If you ever need your eye bows wax tinted Kelly is your person. 5 stars to her
I came here last minute as they were about to close. I felt so bad but I had to find some place close and Kenny was open to hooking me up. He did so great on my nails. I'm so happy he was so patient and proficient. I've been driving an hour away to Orlando to get my nails done and he's right in my backyard. My nails are naturally long so i get nervous letting people touch my hands. I'll definitely be back!
Usually I haven’t had a problem here but this last time I went the guy didn’t listen even after showing a picture I told them I wanted full set pedicure and eyebrows they didn’t even bother to do anything but my nails I had to let them know what I wanted again Worst service ever
Very friendly. They were not pushy. Bob listened to what we wanted and made it happen with the lowest price.
Place Pictures
EXPERT NAILS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places