Quick Facts About Cuttery
Cuttery place has a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. In order to provide a comprehensive analysis, let's break down the strengths and weaknesses identified in the comments.
Strengths:
1. Skillful and knowledgeable stylists: Multiple comments mention the stylists' abilities to understand clients' needs and deliver satisfactory results. Lindsay and Kathy, for example, are highlighted for their excellent haircuts and attention to detail. Donnie is also praised as one of the top barbers the commenter has ever had. This suggests that the staff at Cuttery place is well-versed in their craft and capable of delivering quality haircuts.
2. Positive customer experience: Many comments emphasize the pleasant atmosphere and welcoming nature of the staff. Customers appreciate the friendly and accommodating environment, as well as the helpful suggestions received when unsure about a style. The fact that the commenter's boyfriend also enjoys coming to Cuttery place further implies that the establishment caters well to a diverse clientele. These positive experiences contribute to customer satisfaction and loyalty.
3. Efficient service: The comment about getting a quick and easy trim on a busy Saturday highlights the efficiency of the stylists at Cuttery place. Despite the high demand, the commenter was seated immediately and received the desired haircut without any issues. This suggests that the establishment is able to handle a high volume of customers without compromising the quality of service.
Weaknesses:
1. Difficulty in booking appointments: One comment points out the frustration caused by Kathy leaving the phone off the hook, making it impossible to book appointments. This complaint implies that there may be issues with the management or organization of scheduling at Cuttery place. Failing to answer phone calls can not only create inconvenience for customers but can also lead to potential loss of business.
2. Lack of attention to client requests: Two negative comments mention stylist Claudia not listening to clients' requests and delivering outcomes different from what was desired. In one instance, Claudia interpreted a bob haircut as a pixie cut, and in another, she misunderstood a request for a simple trim and shaved the back of the client's hair too short. These experiences indicate that there may be a lack of communication or understanding between stylists and clients, resulting in discontent and dissatisfaction.
3. Limited expertise in certain styles: Another criticism directed at Claudia is her inability to work well with feminine hairstyles. The commenter suggests that Claudia should focus on masculine cuts rather than attempting to style women's hair. This comment implies that there may be a lack of expertise or training in handling specific types of hair or styles at Cuttery place.
To address the weaknesses present, Cuttery place should focus on improving their appointment booking system and ensuring reliable communication with customers. Additionally, they should provide further training or guidance to stylists, particularly regarding understanding and executing client requests accurately. This would help to address issues related to misunderstandings and dissatisfaction.
Best TL Reviews
This used to be a great place to get a haircut, now Kathy leaves the phone off the hook so you can never book an appt.. horrible definitely loosing the company money. Don't be LAZY answer the phone! Do your guys job!
I really needed a hair cut for a wedding the next day. Lindsay did a great job at making me feel good about myself and making my hair feel wonderful. She knew exactly what I meant when I described my hair and told her my story lol
Kathy did a wonderful job with my hair! She was careful and conscientious with the bleach. Gave me a lovely hair cut. I'm so very pleased with the outcome!
This is excellent at matching its name: a great place for a haircut for a guy. It's a salon rather than a barber shop and plenty of ladies get their hair "done" there.
My barber, Donnie, is a master barber and one of the top two (I'm not choosing) barbers I've had in my life. Call ahead to make a reservation with him or with any of the men & women who work there.
Everytime I come here it's a great experience. Everybody is super nice and welcoming, I get my haircut exactly how I want it, and when I can't decide I always get good suggestions and it comes out awesome. My boyfriend loves coming here too. He's super particular on how he wants his hair and even when we don't get our usual stylist, they still do an excellent job.
Visiting my sister, who is new to the area & she recommended The Cuttery. Kathy did a wonderful job on my cut.
Claudia does not listen to clients! My daughter went in to change her style from a bob to a layered look for her school pictures.We showed Claudia a picture but she cut her hair in a pixie cut insteadnothing like the picture and she cut her bangs shorter than I asked. She said yeah, but it will grow in to look like that.
Claudia cut my hair 3 weeks earlier I went in and asked for her to just trim and thin the top of existing style. I ended up with my back of my hair shaved to the crown. When I said she cut it too short she said I asked for the wrong thing.
Claudia stick to masculine cuts and leave us ladies alone!
Needed a quick trim and had heard about this place. Went in on a busy Saturday but still was seated immediately. My stylist was Claudia and she did exactly what I had asked for. Quick and easy, without going haywire and chopping off too much (which so many do!). My haircut was so cheap that I tipped 100% because the service was that good! Highly recommend.
Cuttery Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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