J and R Auto Salon

+1 847-622-1455

922 E Chicago St, Elgin, IL 60120 United States of America

Open Today: -

Quick Facts About J and R Auto Salon

J and R Auto Salon is a car customization shop that specializes in various automotive needs such as sound system installations, rim powder coating, leather seat installations, remote start installations, and more. Based on the comments provided, there are some strengths and weaknesses that can be highlighted.

Strengths: 1. Sound System Installation: Bill, one of the technicians at J and R Auto Salon, receives positive feedback for his exceptional work on a customer's sound system. This indicates a strength in their ability to provide clean and high-quality sound system installations.

2. Friendly and Efficient Service: Multiple customers express satisfaction with the friendliness and efficiency of the staff at J and R Auto Salon. The shop is praised for completing the work sooner than expected and for providing a quick and efficient installation of leather seats and remote start.

3. Fair Pricing: One customer, who had multiple automotive needs fulfilled, commends J and R Auto Salon for offering fair prices. This suggests that the shop strives to provide competitive pricing to its customers.

4. Attention to Detail and Updates: A customer mentions that the shop provided tours around the facility, giving updates on the progress of the work and explaining the procedures. This demonstrates a dedication to customer satisfaction and transparency in the service provided.

Weaknesses: 1. Inconsistent Workmanship: Despite positive feedback on sound system installations and remote start installations, there are instances where customers were dissatisfied with the quality and attention to detail. One customer stated that the wiring was left exposed, which can be seen as a lack of attention to detail and may raise concerns regarding safety.

2. Communication Issues: There are a few instances where customers mention communication issues with the shop. One customer expressed disappointment in being upsold unnecessary speakers and the wires not being fixed as requested. This highlights a potential communication problem between customers and the shop, leading to misunderstandings and additional costs for the customers.

3. Questionable Wiring and Safety Concerns: One customer accuses the shop of starting a car on fire, indicating a serious safety concern. Although the specific details are not provided, it raises doubts about the shop's competence in handling electrical wiring and ensuring a safe installation.

4. Unmet Customer Expectations: Another customer expressed disappointment that their stock stereo wires were not fixed despite specifically requesting it. This suggests that the shop did not fully understand or listen to the customer's needs during the service, leading to wasted time and added expenses.

In conclusion, while J and R Auto Salon receives positive feedback for some of their services, there are weaknesses that need to be addressed. These include inconsistent workmanship, communication issues, potential safety concerns, and unmet customer expectations. To improve their overall performance and reputation, the shop should focus on enhancing communication with customers, ensuring attention to detail and safety in their work, and paying closer attention to customer needs and expectations.

Best TL Reviews

Bill did an awesome job on my system!! Super clean and sounds ridiculous! If you need your sound systems done I’d highly recommend going to see him!

Guy in the shop will run his mouth about Sema but be the first to leave your wiring exposed be aware before you leave I heard them on the phone with a car they started on fire. Made it seem like they were doing me a favor when I made them take out the halfway finished job they did. He said no charge after I paid 400 for a dangerous install

I had my rims powder coated black as a early Christmas present from my husband. I absolutely love them! Everyone was so friendly, and it was done sooner than expected. Thank you all for the fantastic job that you did. Merry Christmas ????

I have been looking for a new place for years to cover all of my automotive needs, and I finally found J&R Auto Salon! I worked with James and he was fantastic! Very fair on price and they did a great job on the installation of my new Rosen monitors, window tint, wireless phone charger, and badging for my Durango! I will definitely be going back with my Charger to have them work on future projects! Thanks J&R!

Had leather seats installed today. Quick and efficient. Great quality. Will be going back soon.

Just got a remote start put in as a Christmas gift for my pops in his 13 Honda Accord. Excellent quality of work. I broke the holder for thr OBD port on my the car a few years back and J&R kindly fixed it without charging me. Gave me an excellent deal also. Would highly recommend them for any of your automotive needs!

I called to get some subs installed. They got me in last min, did a great job installing them, gave us tours around the shop while we waited not only telling us updates but showing us what they were doing. Ray the owner is doing a good job running this shop I can’t complain at all about the service I got here

My wiring was fixed but my time and money was wasted. Total was $270 ($120 labor+$80 speakers+$65 wiring fix). I came in to get my stock stereo wires fixed and got upsold on some unnecessary new speakers. I came back to pick up the car and the wires were never fixed. Shop didn't listen to my needs and cost everyone an extra 2 hours of time and charged me an extra $65 to fix the only issue I came in to fix.

TL;DR Shop gets it done but I won't be coming back anytime soon.