Kelly T Nail & Spa LLC

+1 520-876-0094

973 E Cottonwood Ln, Casa Grande, AZ 85122 United States of America

Open Today: Closed

Quick Facts About Kelly T Nail & Spa LLC

Kelly T Nail & Spa LLC, based on the comments provided, has both strengths and weaknesses. Let's analyze them in detail.

Strengths: 1. Cleanliness: One commenter mentioned that the place is very clean. This is a positive aspect as it reflects a focus on maintaining a hygienic environment, which is crucial for a nail salon.

2. Friendly customer service: Another commenter expressed satisfaction with the friendly and caring nature of the staff. This indicates that the salon places importance on providing a welcoming and positive experience for customers.

3. Good waxing services: One customer praised the salon for their waxing services. This suggests that they have expertise in this area and are able to meet customer expectations in this regard.

4. Attractiveness of pedicures: A satisfied customer mentioned that the pedicures provided at Kelly T Nail & Spa LLC are amazing. This demonstrates that the salon excels in this particular service, potentially attracting customers looking for high-quality pedicures.

Weaknesses: 1. Poor durability of nails: Several customers complained about the durability of the nail services provided by Kelly T Nail & Spa LLC. One customer mentioned that their gel nails began chipping after only a couple of days, while another customer had their acrylic nails fall off within a week. This suggests that the salon may not be using high-quality products or providing adequate nail application techniques.

2. Inconsistent quality: Customers have expressed dissatisfaction with the outcome of their nail services. One commenter described how their nails were not done well, with issues such as uneven turquoise coloring and lumpy nails. This inconsistency in the quality of work can negatively impact customer satisfaction and their willingness to return.

3. Pricing and value for money: Several customers mentioned that they felt the prices charged at Kelly T Nail & Spa LLC were too high, considering the quality of the services provided. One customer even mentioned that they paid over $300 and still needed to have their nails redone elsewhere. It appears that some customers do not feel they are receiving good value for the amount they paid.

4. Poor customer communication: A customer complained about the lack of communication and dishonesty regarding an appointment mix-up. This incident indicates a lack of professionalism and transparency in the way the salon deals with customers.

5. Unpleasant customer experience: Multiple commenters shared negative experiences with staff behavior. One customer mentioned that they witnessed an older lady leaving due to how she was being treated by the staff. Another customer described an incident where a staff member responded rudely to their autistic sister. These instances reflect a lack of sensitivity and customer service skills among the staff.

In conclusion, while Kelly T Nail & Spa LLC appears to have strengths such as cleanliness and friendly customer service, they also have weaknesses in terms of durability of nail services, inconsistent quality, pricing issues, poor customer communication, and negative customer experiences. It is important for the salon to address these weaknesses in order to improve customer satisfaction and retain loyal clientele.

Best TL Reviews

Got my nails done here Tuesday, it is now Thursday and the gel is chipping and a corner of a nail broke. Instead of putting on new tips she just remolded them with powder which made them so thin. I spend almost $60 for nails that didn’t even last 2 days. Watched an older lady walk out because of how she was being treated by staff. Will not come back again.

Me and my 5 year old daughter just came from this HORRIBLE PLACE!! We were suppose to get our nails done today at 12 pm. I made our appointment on February 2nd at 1:57pm. Today me and my daughter go in and a woman tells me that there's no appointment at 12 and it must be the Kelly T nails down the street. Then she asks for the number, I give it to her and she says that's not her nail shop. I go outside and look and it's the EXACT same number that I called to make the appointment. I go back in and confront them and some guy said it was an accident and their tech called out. If they would've said that in the beginI HATE LIARS!!ning instead of lying, I would've understood. I HATE LIARS!!

I can’t believe how much they charged me for two pedicures 145 and they didn’t even try so good to remove the dry skin I had to do some of his job for him I can’t believe this place is even open with so many bad reviews. I didn’t even argue with the guy I was so disappointed I paid n walk away with out saying anything terrible place and they still wanna give additude after they can’t do there job right

My nails fell off after not even a week of having acrylics. Would not recommend. Their prices are also very high compared to what is shown on the menus they give

The place was very clean however I’m very unhappy with the outcome with these nails. $70 for these nails.

If I would have known that this wasn’t achievable by the nail tech, I would have done one solid color if I knew they would look this way.

The “turquoise” isn’t even straight it goes through the lines, and the lines were so thick. The shaping of the nail is okay to me.but they are so lumpy too!!!

I just wish if they knew they couldn’t do it, then don’t tell me yes and make me pay for it. I’m unhappy and know I can’t return again. :(

So I was there with my daughter on Wednesday. I spent over 300.00. $ in your salon. When I got home and we’re able to look closely at my fingernails I could not believe how poorly they were done. I have made an appointment with my regular mail

Person down here in Tucson to fix this mess. They already need to be filled in as of Thursday. The next day. I didn’t want to say anything at first yet the more I look at them the more important it was for me to speak out. Also the “owner” stood there argued with my daughter about the kind of nail my daughter wanted making my daughter very uncomfortable. Only to have one of the other associates do exactly what my daughter requested. I will be bringing my daughter down to Tucson to get her nails done. 300.00$’s later I have to have them redone! !!!

Love this nail salon! They are so friendly and take great care of their customers. The pedicures are amazing and do a great waxing as well. I will continue to go there. Great job Kelly T!!!

Today is my prom, so I went to get my nails done with my family. My seven year old sister (who is autistic) wanted to get her feet done as well. So she sat down, and then 15 minutes or so passed and she asked one of the ladies working "excuse me ma'am, but how long do I keep my feet in?" And the lady then responded "if you want out you can get out" then she asked her male worker to stop my sister's chair. I said we didn't want to leave and that she was just asking a question, but I didn't feel like staying longer. So we left. One of the worst services I've ever received and I will not be going back.