Quick Facts About Fina Beauty
Fina Beauty Place has both strengths and weaknesses based on the comments provided. Some of the strengths include:
1. Skillful and Accommodating Nail Technicians: Several customers mentioned that the nail technicians at Fina Beauty Place, such as Lidia and Elma, were highly skilled and provided excellent service. They were able to fulfill specific design requests and deliver beautiful results. Additionally, the technicians were described as sweet, patient, and willing to go the extra mile to ensure customer satisfaction.
2. Exceptional Customer Service: The manager, Jennifer, was praised for her kindness, proactive attitude, and willingness to listen to customers' concerns. She reached out to disgruntled customers personally, offered multiple options to resolve issues, and made efforts to rectify any dissatisfaction. This demonstrates a strong commitment to customer service.
3. Quality Products: Some customers mentioned that Fina Beauty Place uses high-quality products, such as Valentino acrylics, which resulted in long-lasting and beautiful nails. This indicates that the salon invests in providing quality services to its customers.
4. Clean and Professional Salon Environment: One customer mentioned that Fina Beauty Place has a nice setup for both hair and nails, suggesting a clean and professional salon environment.
Despite these strengths, there are also a few weaknesses highlighted in the comments:
1. Inconsistent Service: One customer had a negative experience with a nail technician who hardly talked to them and did not follow their instructions regarding the type of fill they wanted. This suggests inconsistencies in the quality of service provided by different technicians.
2. Inadequate Communication and Poor Delivery: Another customer complained about a lack of communication and professionalism from a nail technician. They were dissatisfied with the technician's behavior, such as pointing out flaws and not providing appropriate remedies for injuries caused during the appointment. This indicates a need for improved communication and delivery of service.
3. Price Discrepancy and Value for Money: A customer expressed disappointment at the quality of service received in relation to the price paid. They felt that the services they received, such as an almond-shaped nail and pedicure, did not meet their expectations and were not worth the high price they were charged.
4. Appointment Availability: It was mentioned that Fina Beauty Place is often fully booked several weeks in advance, making it difficult for some customers to secure appointments at their preferred times.
In conclusion, Fina Beauty Place has strengths in terms of skillful and accommodating nail technicians, exceptional customer service, the use of quality products, and a clean salon environment. However, there are weaknesses related to inconsistent service, inadequate communication, price discrepancies, and limited appointment availability. These weaknesses indicate areas where the salon can improve to provide a better overall experience for its customers.
Best TL Reviews
I booked with Lidia for acrylic nails and she did AMAZING. I asked for a design that I’ve been previously turned down on by another salon and she was quick to agree. Hands down, probably my favorite set of acrylics yet. She was also so sweet and patient! Cannot wait to book again!
Edit: 8/17 New Review coming. They fixed everything. So happy now!
Immediately after I posted my previous review, Jennifer gave me phone call. I was also contacted through instagram. Due to family stuff, i couldnt respond at the time, but the very next day Jennifer called me again. Jennifer is the manager of Fina and she was very kind; she listened to me talk about what happened in detail, she asked proactive questions, and then offered me multiple options to correct the existing problems with my acyrlics.
PERFECT CUSTOMER SERVICE.
I chose to have my daughters acrylics refunded as a gift card (Since due to the aforementioned family stuff, my daughter isn't coming back to Idaho untill Christmas) and elected to have my current set redone. Fina Beauty went beyond the call in making the situation right: I had rescheduled my appt for last monday, but due to my own stupid, i missed that appoint and they were super accomidating in still getting me in this monday (8/17). Elma was the tech who did my nails, who also happens to be the owner (she was so gracious and was very adament that she wanted to do my nails herself). As I said in my first review, I chose to stick with a black to red ombre, which is exceptionally difficult to do right. Black is an unforgiving acrylic and Elma made it look easy.
I will leave one picture from the old poor review ( itll be the first one.) and include pictures of the nails Elma did. They are gorgeous and I have finally found my new nail salon.
THANK YOU! Jennifer, Elma, and KIM! My first review wasn't the greatest, but Kim you came to me today and jumped right into apologizing. You were kind and understanding and Thank you for being so willing to engage with me without prompting. I know after a bad review it can feel bad, actually hurt ones feelings, and I know it can be very uncomfortable to deal with a person who may have made you feel upset. So thank you. I appreciate your interaction today just as much as I appreciated getting my nails done. All of you are wonderful and I hope that I can get an appointment with you in the future Kim for something that your great at.
Enough of the sap.
TLDR: Need a new nail tech? Willing to spend a bit more to get excellent product and even better customer service? Fina Beauty Nails is worth the appointment.
Just make sure that if you are unsatisfied you can point out exactly what went wrong. If they know what went wrong, then the techs at Fina Beauty will fix it and do it better than you hoped.
Synopsis of previous poor review: 8/7, two appts, set appt for two manis and two pedis with full acrylics. Less than stellar customer service and poor quality acrylics. I was extremely dissapointed in the service and the end result.
I went in to get my gel polish removed so I didn’t ruin my actual nails, as well some simple cuticle care from Keli. Turns out I should’ve just did it myself at home cause I left with 3 bloody and painful fingers. The lady next to me getting her nails done was even concerned. I had to ask for cotton pads to take with me so I could keep wiping the blood as they would not stop. She offered the tiniest little bandaids that did absolutely nothing. Pretty sure you shouldn’t be leaving a nail salon with blood all over your hands! No apologies either. She also hardly talked to me during the appointment besides pointing out some cracks on my thumb. “You need to get that taken care of” Pro tip… if you work in the beauty service industry maybe don’t point out people’s flaws that may be an insecurity. Thanks for the advice but you need to work on your delivery.
This is a very nice place for hair and nails. Of course I keep following my hair stylist around but, I do like their setup.
I will never be back. I had this place recommended by a friend, but they are terrible. My nail tech hardly talked to me, let alone asked me what I wanted to keep from my acrylic fill. She then told me that I had hard gel on rather than acrylic, which I pointed out to her was not so. But she filled my nails with hard gel anyways, rendering my underlying acrylic useless. My nails have never looked worse. It hasn't even been a week and they are chipping so bad! I went in to get my money back and they said they don't do refunds, but I could have the owner fix them. Why would I want to have them do my nails again when they obviously do not care about their clientele or products? I told the manager that I guess I would do that but I would be back if they continued to do what they were doing. I left and got an email confirmation of my appointment with the owner for a few days later. Then about an hour later I got another email stating that my appointment had been changed back to the original nail tech "per my request".... I did not ask for this. This business is a scam, not listening to clients and honoring their products. I was told it was my fault because I was too rough on my nails even though I went in less than 24 hours after my appointment with the nails posted below... I will never go back or recommend. Ever.
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Sam did my nails and kept conversation
i paid like $72 including tip
i get my nails done tomorrow so we'll see how that goes ill update
def coming again they are booked like 4-5 weeks in advance
Lidia Gonzalez had to cancel an appointment with me and never followed up, so with her lack of professionalism I am never going to see her even thought she never got to do my nails
Absolutely found my new nail girl! Savannah was on point and she used very high quality Valentino acrylics that I absolutely love!
I came here for my wedding nails, and I am beyond disappointed in what the outcome is. I used to come here when it was owned by another owner and would recommend this place up and down but after my recent visit I won't suggest anyone go here. I asked for an almond shaped nail for my hands and the shape came out terrible not even covering my actual nail underneath, my pedicure nails were uneven with the nail paint chipped from the lady dragging the light across my toes while drying. And for these services I paid well over 120$ and I don't even mind that but the quality is definitely not worth the price.
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Fina Beauty Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Appointment required
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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