Quick Facts About VIP Perfect Nails
VIP Perfect Nails, based on the comments provided, has both strengths and weaknesses. In terms of strengths, the following points can be highlighted:
Firstly, the business seems to have affordable prices, with one customer mentioning that the place is not expensive compared to other nail salons. This can be appealing to customers who are looking for a budget-friendly option.
Secondly, it is mentioned that the business practices Covid protocols, which shows a commitment to ensuring the safety and well-being of their customers. This can be a significant advantage in attracting customers who prioritize health and safety during these times.
Thirdly, there is positive feedback regarding the customer service provided by a nail technician named Kelly. Customers express satisfaction with the quality of service they receive from her, emphasizing that she is professional, competent, and pays attention to detail. This highlights the potential for some members of the staff to deliver a positive customer experience.
Additionally, the business seems to offer a comfortable environment, with one customer complimenting the pedicure chair and another mentioning that the place has free parking available. These details can enhance the overall experience for customers and make them feel more relaxed and taken care of.
On the other hand, there are several weaknesses that can be identified based on the comments:
Firstly, there are multiple comments regarding the poor customer service from certain staff members. Some customers mention rude and unprofessional behavior, with one specifically referring to a nail technician named DeDe. Customer service is crucial in the nail salon industry, and negative experiences in this area can drive customers away and tarnish the reputation of the business.
Secondly, there are concerns raised regarding the quality of work provided. One customer mentions that the nail polish applied was uneven and thick, and when they requested a fix, they were asked to pay an additional fee. Another customer mentions that their gel manicure was done sloppily, even comparing it to the work of a child. Inconsistency in the quality of work can lead to customer dissatisfaction and a loss of trust in the business.
Furthermore, there are complaints about being overcharged or charged different prices for the same service. This inconsistency in pricing can be perceived as unfair and unprofessional, causing customers to question the integrity of the business.
Additionally, there are comments about cheap polish being used and the dated decor of the salon. These factors can contribute to an overall negative impression of the salon's quality and professionalism.
In conclusion, VIP Perfect Nails has both strengths and weaknesses. While they offer affordable prices, practice Covid protocols, and have some staff members who provide excellent service, there are concerns regarding customer service, the quality of work, inconsistent pricing, and the use of cheap polish. These weaknesses can impact the reputation of the business and potentially drive customers away. It is important for the salon to address these issues and strive for consistency and improvement in all areas of their service to maintain customer satisfaction and attract new clientele.
Best TL Reviews
Cheap polish over priced, I have been a customer for many years well they lost me today. Got my nails refilled Tuesday only to have a nail break the next day I return today Sat for one broken nail and polish change because polish was old did not look fresh only to be charged another 25 after paying 60$ 4 days ago . It’s been less than 4 hours and my polish already chipped on my thumb nail burnt my cuticles also so disappointed
Nice place. Nail technician named DeDe needs to learn better customer service skills. Very rude and unprofessional.
After explaining that the polish was uneven and thick , she told me she would charge me $8 to fix it . I would never go back here or recommend anyone to come back here .
Great service. Good job. They meet my expectation. The lady who did my nails today name's Long. She is very nice and that place is not expensive like other places....Highly recommended..
Covid protocols practiced. My visit here was on a weekday. I was asked to sign a waiver before service. The pedicure chair was very comfy. Prices are a little high. My nails turned out nice with a lavender gel paint. Free parking is available. I was disappointed the tech didn't give me my change so I could choose the amount of my tip or maybe the price changed to $50 and I didn't understand.
I Been coming here since I was little and whenever Kelly is here everything run smooth and you get what you paid for but when Kelly is not here they will try and get over on you. I wanted a full set with the nail outlined in pink. They had the audacity to up charge from 32 to 49.. To remind you I didn’t even want my whole nail painted.If You Go There I recommend Kelly.
This place was highly recommended by my aunt. Because they are literally less than a minute away I gave them more than one chance than I should have. My pedicure was mediocre, their water barely gets hot and my Gel manicure was done sloppy. Worst I have ever had actually that someone asked did a child do my nails. Second time, my gel polish pedicure was done improperly and sloppy causing polish to lift off toenail the same day, within minutes of being serviced and going home, only having to go back to have fixed! Overall, I find that I was charged different prices for the same particular service and then refused to be serviced when I asked why. Cheap polish, dated decor, and incompetent and unprofessional staff!
Kelly is amazing!!! I have not had my nails done so perfect in such a long time and when I say perfect I mean the shape, design and the fact that she takes her time and the acrylic is perfectly even everywhere even around the cuticles!! No crusty edges!!l ladies ya'll know what I mean
VIP Perfect Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Cash-only
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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