Quick Facts About Vera Beauty Supply
Strengths:
1. Excellent customer service: Many customers appreciate the way they are treated at Vera Beauty Supply. The store values its customers and provides a high level of service consistently over the years.
2. Loyalty and repeat customers: The fact that people have been going to Vera Beauty Supply for years indicates a high level of customer loyalty. This is a strength as it shows that customers trust the store and are satisfied with their products and service.
3. Knowledgeable staff: Customers appreciate the staff's expertise in the hair industry. They are perceived as hair experts, which creates a sense of trust and confidence in the products they offer.
4. Good selection of products: Customers enjoy the wide range of products available at Vera Beauty Supply. This indicates that the store has a strong supplier network and is able to meet the diverse needs and preferences of its customers.
5. Convenient opening hours: The store opens early, at 8:30 am on weekdays, which is appreciated by customers who may have busy schedules and need to shop for beauty supplies early in the day.
Weaknesses:
1. Discontinuation of favorite products: One customer mentioned that the store got rid of one of their favorite products. This can be seen as a weakness because it indicates that the store might not always have consistent product availability or that they might not take customer preferences into account when making inventory decisions.
2. Unpleasant experience with a staff member: A customer expressed dissatisfaction with a black staff member watching customers. This suggests a potential issue of racial profiling or discomfort caused by the presence of a security personnel. This indicates a weakness in creating a welcoming and inclusive environment for all customers.
3. High prices: One customer mentioned that the prices at Vera Beauty Supply were too high for their liking. This can be seen as a weakness as it may deter price-sensitive customers from shopping at the store, negatively impacting their competitiveness against other stores with lower prices.
4. Inability to return products during COVID-19: A customer expressed frustration about not being able to return a purchased item due to the pandemic. While this may have been a temporary situation, this weakness suggests a lack of flexibility or adaptability in customer service policies during challenging times.
5. Negative review of product quality: A customer reported a negative experience with a refurbished hair clipper purchased from Vera Beauty Supply. This weakness highlights an issue with product quality control and a potential lack of guarantee or exchange policies, which can negatively impact customers' trust in the store's offerings.
In conclusion, Vera Beauty Supply has several notable strengths, including excellent customer service, loyal customers, knowledgeable staff, a good selection of products, and convenient opening hours. However, there are also some weaknesses to address, such as the discontinuation of favorite products, potential issues with staff behavior, high prices, inflexibility during COVID-19, and negative experiences with product quality and guarantee policies. By addressing these weaknesses and capitalizing on their strengths, Vera Beauty Supply can further improve its position in the beauty supply market.
Best TL Reviews
This is one of my favorite beauty supply stores to go to. It's nice to be treated like a valued customer when you shop. I have been going there for years now and the service has always been the same. I just hate they got rid of one of my favorite products lol, but that's the way business works but I'm still going there. That says a lot????
I been knowing these men for over 23 years I love Vera’s i
The younger guy was very nice. But they have a black man walking around and watching customers. I didn't like that at all. Plus it was hot in the store too. Prices were a little to high for me. I will stick to my lake worth beauty supply store. I Probably will not go there again.
I'm just upset that I couldn't return my purchased item due to the corona virus-19. Other than that situation; they are the hair experts and I love their hospitality and knowingness of the hair industry. "Keep Hair Alive"! Lol.
I love this store I love the gentleman’s that knows how to help I just love y’all keep up the good work…I miss my boy bill
I love Vera's and they actually open at 8:30 am on week day's. I rated a 4 because the curly head older gentleman be try na over charge me never paying attention to prices. .
I love them. I've been shopping there since in was a teen doing hair in my house. I'm now a professional stylist. All my clients' have to do it mention my name to Jamal, he knows which hair I prefer.
Save yourself a trip to buy Hair clipper from the this store,the owner is selling refurbish air clipper.
They won't guarantee their product they also don't do exchange even if you don't use it.
Vera Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 08:30 AM - 10:00 PM |
|---|---|
| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 08:30 AM - 09:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 08:30 AM - 09:00 PM |
| Sunday | 08:30 AM - 07:00 PM |
How to go there
Location
Places