Quick Facts About Acqua Beauty Salón
Acqua Beauty Salon has several strengths and weaknesses based on the comments provided.
Strengths:
1. Excellent customer service: Many customers praised the salon for their great customer service and how accommodating they were in fitting them in on a busy day. This displays their commitment to providing a positive experience for their customers.
2. Comfortable seating: Customers mentioned that the salon had comfortable seats, which adds to the overall experience and comfort during their visit.
3. Pleasant aroma: The comment about the hand soap smelling amazing suggests that the salon pays attention to the little details and invests in creating a pleasant and inviting atmosphere.
4. Improvement under new ownership: One comment noted that since the new owners took over, the salon has become one of the best places in the area for beauty services. This indicates that the new owners have made positive changes and improvements, attracting more customers and gaining a good reputation.
5. Careful and thorough work: A customer mentioned that the salon workers were meticulous and detailed in their work, leading to a perfect french gel manicure that lasted for two weeks.
Weaknesses:
1. Nail polish quality: One customer mentioned that the paint on their nails started to come off after only three days. This indicates a potential weakness in the quality of the nail polish used or the application technique.
2. Inadequate dip powder manicure: A customer expressed dissatisfaction with their dip powder manicure, citing issues such as the top coat crumbling, improper shaping, holes in the color, and missing dip. This suggests a lack of skill or knowledge from the technician in applying dip powder properly.
3. Refusal of refund: A complaint was made about the salon charging $300 for microblading, which was described as a horrible job. The salon's refusal to give a refund despite the poor quality of work is a significant weakness and reflects poor customer service.
4. Exploitation of elderly customers: The salon was accused of taking advantage of an 87-year-old customer by charging a high price for microblading and providing unprofessional work. This highlights a lack of ethical conduct and reflects poorly on the salon's reputation.
5. Lack of professionalism in keeping appointments: One customer expressed frustration when the owner of the salon was not present for their scheduled appointment. This lack of communication and consideration for the customer's time is unprofessional and reflects negatively on the salon.
Overall, while Acqua Beauty Salon has some strengths such as great customer service, comfort, and attention to detail, there are significant weaknesses regarding the quality of services provided, the handling of customer complaints, and professionalism in keeping appointments. These weaknesses should be addressed to improve the salon's reputation and ensure customer satisfaction.
Best TL Reviews
They were really booked for the day , but they managed to add me on schedule for my nails. Very good customer service , they were really nice . Very comfortable seats, their hand soap also smells amazing .
Update - the place is nice but the paint on my nails started coming off after day 3 . I could not go back because I did the nails for vacation .
What isn’t wrong with my dip powder manicure!!!! The top coat crumbled off after she told me to wash my hands, she didn’t know how to Shape them ams there are holes in the color, and there are patches of color and dip missing because she didn’t know proper application. I told a woman named Consuelo how dissatisfied I was with horrible they looked. She told me to come back to have them redone my another woman, who saw this girl’s work and said nothing. So I’m suppose to go sit for another 3 hours to be disappointed again? Consuelo charged me with me clearly being upset because she wants me to return to have them redone. What I want is horrible work off my hands and my $35 back. I did put in a complaint to my credit card company for services not rendered satisfactorily. I want my money back somehow!!!!!!! I will be calling the better business bureau to complain as well, and I will NOT be going back to have the work redone!!! Don’t waste your time with this salon services.
They charged my grandmother $300 for microblading and they did a HORRIBLE job. The work is very unprofessional and they refused to give a refund. My grandmother is 87 years old! They took advantage of her. I will be returning to Aqua salon to speak to the OWNER. Here is a picture of her eyebrows a week after her touch up
Recomiendo 100% este lugar, Consuelo es una gran estilista deja mi cabello realmente hermoso, ella es fabulosa en lo que hace . Mi hija también viene a este salon se siente fabulosa cada vez que viene .
Muy mala experiencia, mis uñas no han durado nada y pague mucho dinero y lo peor que eran acrílicas al siguiente día se me dañaron muy mal hechas , te hacen sentir incómoda este lugar no lo recomiendo de muy mala calidad jamás volveré a pisar este lugar , es una porquería lo que me hicieron
Since the new owners took over this place everything has changed for the better becoming one of the best places to get your nails and hair done in West New York area. I would definitely recommend going to this place. It is also very clean and the workers are respectful and attentive.
Si le pudriera dar 0 estrellas lo haría. Yo tenía un appointment con la dueña para hacerme 2 trenzas a las 4:30. Cuando llego, ella ni siquiera estaba ahí. Una de las muchachas que trabajan ahí la tenía que llamar, y ella dice que estaba en el correo. Como puede ser que uno se va sabiendo que tiene cliente? Lo peor es que cuando uno hace appointment le preguntan el nombre y el número de teléfono. Ella sabiendo que si tenía que ir al correo, no hace el esfuerzo para llamarme y dejarme saber que no me va poder honrar mi cita. Nadie tiene consideración del tiempo de los otros. Que horrible.
They work very carefully and thoroughly. My french gell maniqure was perfect for 2 weeks. Good prices.
Place Pictures
Acqua Beauty Salón Info
Amenities
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
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