Wag'S-N-Whiskers Pet Grooming

+1 859-491-3647

531 York St, Newport, KY 41071 United States of America

Open Today: Closed

Quick Facts About Wag'S-N-Whiskers Pet Grooming

Wag'S-N-Whiskers Pet Grooming place has received a mix of positive and negative comments. In order to analyze its strengths and weaknesses, we will examine the comments and identify the recurring themes.

One of the strengths mentioned by several commenters is the ease of getting services at Wag'S-N-Whiskers. One customer mentioned that they were able to have their cat's claw trim done easily and on the same day. This suggests that the grooming place is responsive to customer needs and provides convenient and efficient service.

Another common positive aspect mentioned is the friendly and caring staff. Multiple comments praise the staff for their friendliness, kindness, and care towards both the pets and the customers. This indicates that the staff at Wag'S-N-Whiskers create a welcoming and comfortable environment for both the pets and their owners.

Gentleness and consideration for the animals' well-being also emerge as a positive aspect. One customer mentioned that they were impressed by how gentle the staff were with their Chihuahuas, which are known to be particular and sensitive dogs. Another commenter pointed out that the groomers at Wag'S-N-Whiskers help their cats to relax and avoid causing anxiety for future grooming trips. This suggests that the groomers at this place pay attention to the individual needs of each pet and prioritize their comfort.

Some commenters also praised the cleanliness of the facility, highlighting it as a strength. A clean environment indicates professionalism and care for the well-being of the pets.

However, there are also weaknesses that emerge from the comments. One major weakness is the fact that Wag'S-N-Whiskers only accepts cash as payment. This can be inconvenient for customers who do not have cash readily available or prefer to pay with a credit card. By limiting the payment options, the grooming place may be turning away potential customers.

One negative experience mentioned by a customer involved their cat experiencing injury during grooming. The cat's eye became red and she lost her ability to meow. This raises concerns about the quality of grooming and the safety practices followed by the staff. This incident could potentially deter future customers from bringing their pets to Wag'S-N-Whiskers.

Another negative comment highlighted poor customer service. A person looking for grooming services for their nervous small dog felt discouraged when the woman they spoke to over the phone dismissed their request. This suggests that the grooming place may lack effective communication skills and may not be adequately addressing customer inquiries and concerns. By refusing service over the phone without understanding the specific situation, they risk turning away potential customers and damaging their reputation.

In conclusion, Wag'S-N-Whiskers Pet Grooming place has several strengths, including convenience, friendly and caring staff, and consideration for the well-being of the pets. However, they also have weaknesses, such as limited payment options, potential safety concerns regarding grooming practices, and poor customer service. Addressing these weaknesses can help the grooming place improve its overall quality and customer satisfaction.

Best TL Reviews

Easy in and out for cat claw trim. Accommodated same day need.

Getting my dogs groomed for the very first time was an amazing experience! The staff were so friendly, and they really took the time to make sure Rue and Tony were comfortable before taking them back. I was so impressed because I have Chihuahuas, and not everyone understands or respects how particular they can be. But she was so gentle, and my pups look and feel and smell fantastic. Will absolutely be returning!

I take my cats here for nails and sanitary grooming. They are very gentle with my cats and help them to relax rather than other groomers who have been forceful with them, causing anxiety for future trips. Granted, my cats still hate going to the groomers but that’s to be expected. They have me bring them in at the end of the day when the dogs are gone, very accommodating. Only drawback is that they only accept cash.

I have only groomed my cat a single time and unfortunately it was here. When i picked her up, her right eye was noticeably red and she couldn’t meow. I took her to an emergency vet and they said she had essentially been strangled during her groom, causing the small vessels in her eye to rupture and making her hoarse. Stay away from this place!!

I’ve never had service here and the way the lady talked to me over the phone I never will. I simply called to ask some questions, I have a small dog who gets very nervous easily. I needed to know their pricing and what their services would include but the woman kept saying “I’m not sure if we’ll even be able to do it.” I tried to explain to her I’ve had her groomed numerous times I’ve just recently moved and have not found a groomer who I think is capable enough for my dog. How can you gain businesss if you’re going to refuse my dog over the phone? Not worth it.

Will be taking my fur baby back there from now on. The place was clean and the workers were friendly, kind and caring. Price is super reasonable!! Drop off and pick up were a breeze. I received a friendly phone call when my boy was finished for the day. Highly recommend!!

Always a great experience can't thank you enough for taking the time an doing an exceptional job!!!

Mabel June loves getting baths and seeing her friends!! This is a picture after bath time!! Shes out cold!