Quick Facts About ABC NAILS
ABC NAILS has several strengths based on the comments above. First, the owner and staff are highly praised for their work and attention to detail. Customers appreciate the quality of the services they received, mentioning that the owner, Tracy, and Jesse did a fantastic job. The positive experience with the owner and staff highlights their skill and expertise in nail care.
Another strength that is mentioned multiple times is the friendliness and professionalism of the staff. Customers feel welcomed and comfortable in the salon, noting that the techs are very friendly and the small talk is pleasant. This demonstrates good customer service, as creating a friendly and welcoming environment is important for customer satisfaction.
The cleanliness of the salon is also mentioned as a positive aspect. A clean environment is crucial in a nail salon to maintain proper hygiene and prevent the spread of infections. Customers appreciate the clean shop, as it contributes to a better overall experience and a sense of trust in the establishment.
ABC NAILS also offers fair prices, according to the comments. Customers mention that the prices are reasonable and that they received good value for their money. Fair pricing is important for attracting and retaining customers, as it allows them to feel that they are getting their money's worth.
Additionally, the salon is known for its techniques and years of experience. The comment mentions that the staff has techniques that show their years of experience, implying that customers trust the expertise of the staff. This expertise contributes to the overall quality of the services provided.
However, there are also a few weaknesses mentioned in the comments. One customer had a negative experience with Tracey, the owner, mentioning bad customer service and an unfavorable outcome. This negative experience affects the overall reputation of the salon and may deter potential customers from visiting. It is important for the salon to address and rectify such incidents to maintain a positive reputation.
Another weakness mentioned is a specific negative experience with a technician. The customer experienced pain, swelling, and potential injury during the pedicure, which resulted in them considering seeking medical attention. This severe negative experience can have a significant impact on the reputation of the salon and may deter potential customers. It is crucial for the salon to prioritize customer safety and comfort to avoid such incidents in the future.
One customer mentions that their gel tips only lasted a week, despite hearing great things about the salon. While this may be a subjective issue, it is still a weakness in terms of the longevity of the service. Ensuring that nail treatments last longer can contribute to customer satisfaction and word-of-mouth recommendations.
In conclusion, ABC NAILS has strengths in terms of the owner and staff's skill and attention to detail, friendliness, cleanliness of the salon, fair prices, and demonstrated expertise. However, there are also weaknesses relating to negative customer experiences with customer service, potential injuries, and the longevity of certain services. Addressing these weaknesses is crucial for the salon to maintain and improve its reputation and customer satisfaction.
Best TL Reviews
If you are looking for a great nail place, look no further! We have been to many places in Surprise and Phoenix over the years. The owner and staff here are truly wonderful. I took my girls and myself to get full sets and pedicures. The prices are very fair and the work and attention to detail is fantastic! Tracy ( the owner) and Jesse did such a great job! We have found our new salon for sure!!!
I called in today for 2 same day appointments and was not disappointed. I spoke to Tracy, the owner, who was able to get us in asap. There was a little slip up by me, since I didn’t explain what we wanted correctly, but the staff was able to accommodate us amazingly! Our nails are exactly what we wanted. We’ll watch them over the next couple weeks for quality, but we’ll likely be making another appointment to go back
Tracey delivers a bad customer service. She rushed me and then done something different to what I presented on the phone. Horrible outcome and pretty expensive. I’ll definitely won’t go back there.
They always do an amazing job with my nails. Fast, friendly and they have techniques that show the years of experience.
We came here every 6 weeks for years. Had 1 dissatisfied experience so we started going to another location. Then came back for convenience. It was great but this last time made me decide NO MORE! The woman was rough, she used a metal tool that she dug into my toenail by the cuticle and it hurt to where I actually said something, she kept cutting at my skin with the cuticle cutters and dug into my toes pulling flesh out. Caused so much pain and swelling. I had to take ibuprofen throughout the day yesterday and today to reduce the pain. woke up at night from radiating pain. Tried walking throughout the day and I cannot take full steps. I am considering going to urgent care to see if it's infection, trauma or both. Update pain still remain after 4 days and when pinched or touched the toe still hurts. Swelling has gone down.
Haylie & Tracy are absolutely amazing!! Not only do they do a fantastic job but they are so genuinely kind and sweet. So glad I found ABC Nails!!
omg this place is amazing they did my families nails and pedicures and were so gentle and professional. definitely will be coming back and nice small talk
The shop was clean, the techs were very friendly, good service, and only a short wait for walk-ins. This was my first time there and I heard great things about them. My nails looked great! Price was on point! Four stars because my gel tips only lasted a week, although I know I'm very tough on my nails. Either way, I need my nails to make it through my gym workouts and carry me through at least two weeks.
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ABC NAILS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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