Quick Facts About Victoria Nails & Spa
Victoria Nails & Spa is a popular nail salon that has received a mix of positive and negative feedback from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, let's examine each comment in more detail.
One customer expressed feeling uncomfortable during their visit to Victoria Nails & Spa. They mentioned that the salon could be cleaner and that the employees were too focused on selling additional services rather than focusing on the job at hand. This suggests a weakness in the overall cleanliness and customer service of the salon. The customer also mentioned feeling rushed and experiencing some discomfort during their treatment, which highlights areas where the salon could improve in terms of providing a comfortable and relaxing experience for their clients.
On the other hand, another customer had a positive experience at the salon, stating that the owners were kind and that their nails always looked beautiful and original. This comment suggests that the salon has skilled nail technicians who are capable of creating unique and stylish nail designs. This is a strength for Victoria Nails & Spa as it indicates that they have talented and creative staff members who can cater to different customer preferences.
Another customer expressed frustration with the pricing at the salon. They were not informed about additional charges for removing old gel polish and felt that the overall experience was not worth the money. This highlights a potential weakness in terms of transparency and communication regarding pricing. It is important for a salon to clearly communicate any additional charges to their customers upfront to avoid any misunderstandings or surprises.
One customer had a negative experience with the salon's customer service after experiencing issues with their nails. Despite being a loyal customer for years, they felt treated poorly and were denied a complimentary service that was previously offered to them. This suggests a weakness in the salon's customer retention strategies and their ability to handle complaints or issues with professionalism and empathy. Losing a loyal customer due to a negative experience can have a significant impact on the salon's reputation and future business.
Another customer had a positive experience with a specific nail technician named Heidi. They stated that Heidi did a good job reshaping their nails and appreciated the cleanliness and calming atmosphere of the salon. This comment suggests that Victoria Nails & Spa has competent and skilled technicians who can deliver good results. The clean and calming environment is also a strength as it contributes to a relaxing and enjoyable experience for customers.
Another customer expressed dissatisfaction with the quality of their nails, stating that they looked uneven and thick. This highlights a weakness in the consistency and quality of the salon's work. In order to maintain a good reputation and retain customers, it is crucial for a nail salon to consistently deliver high-quality manicures and pedicures.
Lastly, a customer expressed their love for the salon and praised a specific nail technician named Laura. They mentioned that Laura was able to recreate a design they found on Pinterest and fixed a broken nail without any hassle. This comment suggests that the salon has talented and accommodating staff members who can meet customer expectations and provide prompt solutions to any issues.
In conclusion, Victoria Nails & Spa has both strengths and weaknesses. They have skilled nail technicians who can create beautiful and unique designs, but there are areas where they can improve in terms of cleanliness, customer service, communication of pricing, and consistency in delivering high-quality services. Addressing these weaknesses will help the salon enhance the overall customer experience and maintain a positive reputation.
Best TL Reviews
Did not have a good time. Felt so uncomfortable for a couple of reasons - place could be cleaner, ladies try so hard to sell you more services and more focused on that than on the job itself. I wanted to take off my old gel and just have a nice manicure (no gel at all). The lady who did my nails asked multiple times 'why not?'. Then she pointed at the services from the menu with the highest price point telling me I should do that. It was so disappointing - I did not even have a chance to actually look through the menu without being interrupted with those comments. The lady ended up talking me into getting my nails buffed - she really wanted to add more services to a basic manicure. Also, it was pretty painful, uncomfortable, felt rushed. I left with a couple of cuts too.
Pedicure was a bit better.
My bill was $75 plus tip (I always tip at least something). I am not sure if they inform you about $10 charge for taking off old gel (10 for hands + 10 for toes). Sad to say, it was not worth my time and money.
I love going here to get my manicures and pedicures #1 the owners are very kind. & #2 my nails always look beautiful and original. I’m not a simple style girl and I always get unique in style designs here????
I would put a NEGATIVE 5 stars I've been going here faithfully for the last 4.5 years never had this problem this one time I came in and Mind you I pay $140 each time for the extra services and I love to chitchat with the ladies, This specific time right before Christmas all 10 nails broke off within a easily He offered for me to come back in to get them all Red done for free but I had gotten sick and When I had gone in 2 weeks after they turned me down, they also Talked and treated me as if I was a stranger and I was somebody trying to take advantage and get something free!!!!! They have a policy of if they speak their language you get it done free I have never complained these people are an amazing people and this one time The way they treated me and talk to me With tons of embarrassment -I will never come back to this place ever again!!!!!! They lost a loyal customer over there mess up!!!!!
Heidi did a good job at reshaping a previously done bad job. Went in for a fill w/gel... $34 is a bit steep for a full but she did good. The establishment was clean and very calming...dim lighting and not too busy. (My favorite) have cute jars with complimentary candy and also have complimentary drinks. This was my 2nd time here and both times I had a good experience.
They were very welcoming at first but the quality of my nails were and are horrible don't get me wrong the lady that did my 5yr Olds toes did and fabulous job 5stars but my nails there look like the rhinestones melted there so uneven and thick i paid $130 for 2 pedicures and a fill ill be back in the morning so unsatisfied with my nails i hate them.
Every experience has been relaxing and my manicure and pedicure completed exactly as I like them
done ! Laura is awesome!!!!!
I love this place!!! I showed them a pic of what I wanted from Pinterest and Laura made them perfectly! I even broke one of the nails and came back and they fixed it for me without any wait or hassle. I moved away from the area and I never found a better place so I am going to keep coming back here. They are the best around!
I always enjoy my experience at Victoria Nails. My nails turned out nicely until I hit my little toe on the way out. My only minor issue is the up-charges because the bill can add up fast), but the services are always excellent.
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Victoria Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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