Quick Facts About Beyond Nails
Beyond Nails has received mixed feedback in the comments provided. Let's analyze the strengths and weaknesses of this place based on the comments below.
Strengths:
1. Accommodating and Friendly: Beyond Nails has been praised for its friendly and accommodating staff. This is an important strength as it contributes to a positive customer experience. Customers feel welcomed and comfortable, which enhances their overall satisfaction.
2. Attention to Detail: The nail technicians, such as Daniel and Susan, were commended for their attention to detail. Daniel, in particular, was praised for his careful and detailed work in bringing a customer's nails back to life. This indicates that the salon has skilled technicians who take their time to provide high-quality services.
3. Reasonable Price: The price point at Beyond Nails was considered extremely reasonable. A total of $245 for a gel pedicure and nail service for two people was seen as a good value for money. This affordability can attract more customers and create a competitive advantage.
4. Efficient Service: The staff members are described as efficient and quick to assist customers. They manage to provide assistance promptly even during busy periods. This is a strength as it shows their ability to handle high customer traffic without compromising on service quality.
5. Manager's Skills: Mike, the manager at Beyond Nails, is commended for his excellent job with a dip manicure. This indicates that the manager is also skilled and contributes to the positive experience of the customers. Having a competent manager adds credibility to the salon.
Weaknesses:
1. Poor Service and Rough Handling: One customer had a negative experience with a technician named Sandra. The customer reported that Sandra was unable to do a gel nail and became rough when removing the nail. This highlights a weakness in the salon's service quality, as customers expect professional and gentle treatment.
2. Rude Staff: While the staff members are generally described as kind and helpful, one customer specifically mentioned that Van can be rude. Rude behavior is a significant weakness as it can create a negative atmosphere and discourage customers from returning. Customer service training may be needed to address this issue.
3. Wait Times and Prioritizing New Customers: A dissatisfied customer complained about the salon's prioritization of new customers over existing ones. This implies that wait times might be an issue, and loyal customers may not always receive the attention they deserve. Managing wait times and ensuring fair treatment for all customers is crucial for providing a positive experience.
4. Lack of Upscale Location: One customer mentioned that the salon is not an upscale location, despite its proximity to luxurious beach resorts. This may deter customers who are seeking a more upscale environment, which could potentially affect the salon's reputation and customer base.
In conclusion, the strengths of Beyond Nails lie in its friendly and accommodating staff, attention to detail, reasonable prices, efficient service, and skilled manager. However, weaknesses such as poor service, rude staff, wait times, prioritization of new customers, and a lack of an upscale location should be addressed to enhance the overall customer experience and ensure customer satisfaction.
Best TL Reviews
They did a really good job and were very accommodating and friendly. I showed them a picture of what I wanted and they did exactly that. Same with my friend. We also got gel pedicure. Tots cost was $245 total for the both of us.
Daniel was fantastic - I treat my nails really poorly (bite my cuticles) and have been trying for YEARS to be kinder to myself. He took his time, was extremely careful and detailed as he tried to bring my poor hands back to life. I come to Miami around twice a year, but this was my first time getting my nails done here. I have gone to plenty of nail salons in NYC and Long Island and would recommend this place to everyone over any place I've ever been to (ignoring geography) because of how wonderful Daniel was. The price point is also extremely reasonable so definitely take care of your technicians with generous tips.
I think that it was pretty good, also I have had experiences that people have nicked me but that did not happen.
Susan was very efficient and nice. Highly recommend her. Came in for a pedicure and I’m happy with the service.
Do NOT recommend. Horrible service from Sandra. Couldn’t even do gel nail. When my GF told her the mistakes, she got mad and became rough in removing the nail. Now I got to wait for a different technician. Now they are prioritizing other people over her because they keep wanting to take new people in. Avoid her and this place at all cost. Not an upscale location although it’s across the street from luxurious beach resorts.
All the staff is very kind and helpful! Even if they’re busy they manage to assist you without waiting for long. Great job! Recommended ????????
This place is right around the corner from my home, its always very busy so, I recommend making an appointment. I recommend Susan or Van, although Van can be very rude, she’s good. gel, dipping and regular colors are available to you, the place is kept clean and you are in and out quickly.
Mike the manager did a wonderful job of dip manicure. Glad I got there right when they opened at 9:30. It got teally busy fast on a Wednesday morning. Child friendly too.
Place Pictures
Beyond Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:30 AM - 05:30 PM |
How to go there
Location
Places
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