Empire hair and Beauty West

+1 216-716-8000

3279 W 117th St, Cleveland, OH 44111 United States of America

Open Today: -

Quick Facts About Empire hair and Beauty West

Empire Hair and Beauty West Place, based on the comments provided, has a mix of strengths and weaknesses.

Strengths:

1. Good Customer Service: According to some comments, the staff at Empire Hair and Beauty West Place provide excellent customer service. Customers mentioned being greeted with kindness and the staff members being helpful and knowledgeable about the products. This indicates that the store prioritizes customer satisfaction and is attentive to the needs of its clients.

2. Wide Selection of Products: Another strength is the wide variety of products available at Empire Hair and Beauty West Place. Customers mentioned that they have a great selection of wigs, haircare products, and even their own line of human hair. This shows that the store is committed to offering customers a range of options to cater to different preferences and needs.

3. Competitive Prices: Many customers mentioned that the prices at Empire Hair and Beauty West Place are great. This is an important strength, as affordable prices make the store accessible to a wider range of customers and encourage repeat business.

Weaknesses:

1. Poor Customer Service: One recurring complaint in the comments is the poor customer service experienced by some customers. They mentioned encountering rudeness, arrogance, and disregard for their needs. This indicates a lack of consistency in the customer service provided, tarnishing the overall image of the store.

2. Product Quality: Some customers mentioned concerns about the quality of the products they purchased, particularly hair extensions. Complaints included getting synthetic hair instead of the promised human hair and experiencing issues such as tangling and thinness. These comments point to potential inconsistencies or inaccuracies in the information provided by the staff and a need for improved quality control.

3. Unprofessional Behavior: The negative comments also mentioned instances of unprofessional behavior by the staff. Examples included arguing with customers, discussing customer complaints with other patrons, and not respecting the customer's request for an exchange. Such behavior undermines customer confidence and may lead to negative word-of-mouth.

In conclusion, Empire Hair and Beauty West Place has strengths in terms of good customer service, a wide range of products, and competitive prices. However, there are weaknesses related to inconsistent customer service, concerns about product quality, and instances of unprofessional behavior. These weaknesses highlight areas where the store can improve to enhance the overall customer experience and reputation.

Best TL Reviews

You should not have a business that primarily caters to people of color if you intend to be colorist and have poor customer service if they are not purchasing what you deem to be “worth it.” Each time I have gone to this store I have been met with the utmost disregard, unwillingness to help or answer questions, and just down right ridicule. It is unfortunate to experience this with anyone but even more so with another women of your same/similar race who will treat you worse than because they may be approaching closing time. If you are able to take your dollars where they are valued, this store took advantage of an area in need and because of that believes they can treat people as poorly or completely disregard them as they please.

I was blown away by the customer service I received from Mike and Jimmy. They were so nice and knew exactly what we were looking for. Offered options and we ultimately made a purchase. Do not hesitate to come here for you hair/beauty needs.

They have a great selection of wigs, haircare products and more. Also, the staff were very knowledgeable about their products and gave me great opinions on what worked for me. You must check this place out.

I love this store and it being so close. They have great prices on hair and products. The owner is always really nice. Thank you ????

Rude and Arrogant customer service.

I can't go for that especially when you're taking my money.

And what's up with just giving a receipt of balance???

Give customer details receipts... are yall taking off top.

The younger guy is cool not here today. But the older one on this day April 1.... ????

they were very friendly and professional! gave us a good deal! definitely my new go to hair store!

I just left there about 2 hours ago , the customer service starts right when you walk in. The owner was so helpful and very nice. It was worth the drive from Columbia Station. This will be my go to hair store!!!! They also have their own human hair which feels amazing. You have to go and see for yourself! It’s a one stop shop, the prices are the best in 50 miles. ❤️❤️❤️❤️❤️

This store use to be my go to until after today, last time i went in i told the owner i was on a budget and needed some good hair and he recommended me a synthetic brand that he claim to be 100 percent human which was about 30 bucks, i tempted to install a little of the hair which got nappy extremely fast and was very stringy and thin, i do hair myself so i can tell if the hair is human blended or synthetic, i went in and asked if i could exchange the hair for something else because the hair wasn’t a good fit for me he argued me up and down about the hair and told me i could only get less then the amount i paid for the hair in store credit, i went to find a option to suit me better and i hear him talking about the hair and what i said about the hair to other customers in the store and continued to argue with me on the way out about if the hair was fake or not and how many people come to purchase the hair, which is fine but have some respect and understanding for the unhappy customer that trusted your word in the first place and tried to support your business over some trash hair when i coulda went any where else. But with that being said I won’t be back very unprofessional and inconsiderate.