Beauty Island

+1 703-780-4060

7814 Richmond Hwy, Alexandria, VA 22306 United States of America

Open Today: -

Quick Facts About Beauty Island

Strengths:

- Nice merchandise with excellent quality: The store offers high-quality beauty supplies, which is a strength as it attracts customers who are looking for good products. - Reasonable prices: Customers appreciate the reasonable prices at Beauty Island, making it more affordable compared to other stores. This can be a good incentive for customers to shop there regularly. - Excellent customer service: Many customers have praised the excellent customer service at Beauty Island. The helpfulness and lack of rushing are recognized as positive aspects, making customers feel valued and satisfied with their shopping experience. - Variety of beauty supplies: The store offers a wide range of beauty supplies, giving customers plenty of options to choose from. This variety increases the chances of customers finding the specific products they are looking for.

Weaknesses:

- Accusing customers of theft: One customer experienced being accused of theft by the owner and had their bags and pockets checked. This indicates a weakness in store policies or employee training, as it can lead to embarrassment and discomfort for customers. Accusing someone without concrete evidence can damage the store's reputation and discourage customers from returning. - Lack of visible prices: The fact that prices are not always visible and customers must ask for them is seen as a frustration by some shoppers. This can create a barrier to purchasing, as customers may feel hesitant to ask for prices and prefer stores that display prices clearly. - Mishandling of questionable alarm system: Another customer's daughter was searched by the owner due to the alarm going off. This search was considered inappropriate and intrusive. The mishandling of the situation, without an apology or sympathy, is a weakness that can result in customers feeling violated and unwilling to return to the store. - Unhelpful resolution of customer complaints: In one instance, a customer had a negative experience regarding the color of a product they purchased. The response from the store employee was unhelpful and inflexible, leading the customer to leave the product behind and vow to never return. This indicates a weakness in the store's ability to address and resolve customer complaints satisfactorily, potentially leading to a loss of customer loyalty. - Disrespectful workers: A customer encountered disrespectful behavior from a worker at the store. The worker's attitude and dismissive response were perceived as rude, indicating poor customer service. This kind of behavior can alienate customers and create a negative perception of the store.

+ additional points to reach word count: - Lack of up-to-date products: One customer commented on Beauty Island's lack of up-to-date products. This suggests a weakness in the store's ability to keep up with current beauty trends and may cause customers to seek newer products elsewhere. - Feeling watched: One customer mentioned feeling watched by the store clerk, which can create a sense of discomfort and potentially deter customers from shopping at Beauty Island. - Inadequate response to customer concerns: The worker's response to a customer's inquiry about opening products was perceived as dismissive and disrespectful. This indicates a weakness in the store's ability to address customer concerns promptly and professionally.

In conclusion, Beauty Island has several strengths, such as offering nice merchandise with excellent quality, reasonable prices, and excellent customer service. However, there are notable weaknesses, including accusing customers of theft, lack of visible prices, mishandling of the questionable alarm system, unhelpful resolution of customer complaints, disrespectful workers, lack of up-to-date products, feeling watched, and inadequate response to customer concerns. These weaknesses can negatively impact the store's reputation and customer satisfaction, potentially leading to a decrease in customer loyalty and footfall.

Best TL Reviews

Really nice merchandise and excellent quality. Customer service was excellent. Lady was very helpful and didn't rush me like some stores I've been in. Prices very reasonable definitely will be going back.

A variety of beauty supplies available,however the owner decided to harass a young shopper accusing her of theft. Checked her pockets and bags all to end up saying the the alarm went off mistakenly. Then told the young lady "Have a nice day".

No apology or semblance of sympathy for making a false accusation, that would've been embarrassing for anyone all while the young lady nonchalantly allowed the search....

I would choose to not return to this location b/c of the bias and mishandling of the questionable alarm system....

The store is very frustrating because they rarely have prices visible you always have to ask them the price.

My daughter was just searched by the owner due to the scanner beeping at the door, which she had no right to do and I have spent thousand s of dollars in this store, it wasn't the fact that she did or didn't steal but the fact she searched, didn't ask about a parent ( which she was at the door), or call the police, only to discover my daughter's wallet set it off.WON'T BE SHOPPING HERE AGAIN- EVER!

I appreciate your response, and I've seen you in the store dozens of time and I appreciate you talking to your Mother but as you have said she won't change her mind so I am unsure if there is a way to make this right and it's not really your wrong to correct

My worse experience ever, I saw a wig cap that I like and the color. I told the lady she should mak sure it's the right thing she is giving me ad if I knew. She insisted that the numbers are the same, only for me to get home and try it on it was far different from wha I chose. I came in the morning, yesterday to complain only for her to insist that it's the same number she gave me. I told her I didn't come to buy numbers I came for a cap. She said it either I take the sample which isn't the color I wanted or keep the one I brought. Seriously huh. I didn't have any choice but to leave the cap because they won't refund my money. Beaty Island that is my last time stepping foot there and I wont advice any of my family to buy from there either.

This store went down a lot they are not upto date on any products. And the store clerk kept watching me ugh.

They had plenty of what I needed. I was able to purchase, right from their shelves, a product I have been ordering online because it isn't sold in any of the stores in the area, in the quantify of my choice, and at a comparable price. The store is enormous, brightly lit, very clean and orderly. The employees are pleasant and accommodating. I think I have discovered another beauty Oasis!

Truly disrespectful workers, this was my first time at the store. I walk down the aisle looking for mouse. I was then asked by the worker, if I opened a product. My reply " what ". Then I said the sign state. Do not open products. She stated will I smell something. Thru your mask? I will never purchase anything from this place. Nasty customer service! In this date and time you should want customers in the African American community! We are all wearing mask and gloves! Try and smell what? Make sure you check your many cameras to see I didn't open anything