Lotus Nail Salon

+1 856-330-4994

2000 NJ-38, Cherry Hill, NJ 08002 United States of America

Open Today:

Quick Facts About Lotus Nail Salon

Strengths:

1. Skillful nail technicians: Many customers praised the quality of the nail services provided by Lotus Nail Salon. The detail-oriented work, dedication to perfect curves, and the neat and beautiful results were highlighted in several comments.

2. Reasonable pricing: One customer mentioned that the price of $48 for a full set of nails with gel polish was reasonable. This suggests that Lotus Nail Salon offers competitive pricing and good value for money.

3. Long-lasting results: Despite the wait time and other issues, one customer mentioned that their nails still looked great even after a week. This indicates that the nail products and techniques used at the salon are of good quality, providing long-lasting results.

4. Friendly and satisfying service: The salon's employees were praised for their friendliness and dedication to customer satisfaction. One customer mentioned that the employees aim to satisfy their customers, which can create a positive and welcoming atmosphere.

5. Convenient location: Another strength of Lotus Nail Salon is its location within a mall. This makes it convenient for customers to visit the salon after a day of shopping, as mentioned by one customer. Being easily accessible can attract more customers and increase foot traffic.

6. Comfortable and well-equipped salon: The massage chairs were highly appreciated by one customer, who felt fully pampered during their visit. Additionally, the mention of a comfortable private waxing area suggests that the salon pays attention to creating a comfortable and pleasant environment for its customers.

Weaknesses:

1. Long wait times: Several customers mentioned long wait times at the salon. One customer had to wait for an hour even after being told it would only be 5 minutes. Another customer mentioned that they almost left because people who arrived after them were taken before them. These comments indicate a potential weakness in the salon's timeliness and efficiency in managing customer appointments.

2. Inconsistent service: One customer mentioned that their nails chipped and one even snapped only two days after getting them done. When they went back to get the issues fixed, the technician did not properly address all the concerns. Inconsistent service and lack of attention to detail in this case can be seen as a weakness in the salon's quality control and customer satisfaction efforts.

3. Lack of professionalism: One customer expressed disappointment with the salon, mentioning that the person doing their eyebrows took them out halfway through the service. This lack of professionalism can be off-putting to potential customers and may reflect poorly on the overall customer experience.

4. Limited availability and appointment system: An expressed wish from one customer was for the salon to take appointments. The absence of an appointment system may contribute to longer wait times and frustration for customers, as mentioned in previous comments. Implementing an appointment system could potentially improve customer satisfaction and efficiency.

In conclusion, Lotus Nail Salon has strengths in skilled nail technicians, reasonable pricing, long-lasting results, friendly service, a convenient location, and a comfortable environment. However, there are weaknesses in long wait times, inconsistent service, lack of professionalism, and the absence of an appointment system. Addressing these weaknesses could further enhance the overall customer experience at Lotus Nail Salon.

Best TL Reviews

Going here I already expected a wait because the salon is in the the mall. I signed in and had 2 people a head of me. The one lady was taken back and the other lady left after I sat down to wait. So I was up next another 3 ladies came in after me and the first one was asked what she needed and taken back. The older lady that worked there looked at me and said what do you need? I told her a full set she told me 5 minutes. 20 minutes goes by she comes up front and asked the other lady that was waiting what she needed and then told her to go in the back, she then tells me to wait 5 more minutes and that she took the lady because she only does pedicures. All together I waited an hour. I was very close to leaving because of the wait and people being taken before me even though I was first. Once I got in the chair it took about an hour. I got a full set with gel polish and what they consider tropical nails (when nail is painted half way). I paid $48 plus a tip which is reasonable. I would have given a lower review based on professionalism and customer curtesy but my nails look great!! The first picture is when they were done and the second picture is a week later and they still look great!! They aren’t even showing signs of being a refill!! So if you don’t mind a long wait go! I wish they took appointments because I’d make this my main salon!!

They made me very nice nails. The girl who attended me was very dedicated to the detail of the curve in white! I adore them

I use this Nail Salon very often. I usually get a pedicure every 2-3 weeks and # 13 does a great job on my toes. I usually get gel pedicure and design I use is either Cat Eyes or 2 tone color done.

Horrible ! I just going to do my eyebrows! She took me out part mine ????????????????????! I never in my life go back to this salon

I really love this place! First let me say the services they offer are wonderful and not overpriced. The employees here are very friendly and aim to satisfy their customers. Very convenient to come to the mall and have a mani pedi after a day of shopping.

Love the sight of the place, good massage chairs, great pedicure! My eyebrows look great and it was fast and convenient. I didn't even sit down and it was a Saturday! My finger nails though were not amazing. I could be biased so I uploaded pictures, I got them done yesterday.

I went here and asked for a fill and color change. First, 2 days later, 2 had chipped and one snapped (I don't blame them for that). So I went back to get them fixed. She didnt even look at the other thumb before starting to fix my nails and it started as a squared off shape, obviously different from all the other long stiletto nails. When I mentioned it she half assed fixing it and told me it would grow back. She fixed the chips on the other 2 nails, but left the bottom section of my nail clear. The only upside is that i wasn't charged to get them fixed, I did bring the receipt.

Michelle is so pleasant and has friendly fun conversation while she's doing your nails. Gel pedi and mani very neat and I felt fully pampered not to mention the BEST massage chairs!

Their private waxing area is comfortable.

Location is convenient bc it's at the Mall entrance. Thanks Lotus????