Quick Facts About Secret Nails Salon
Strengths:
1. Quality work: Many customers rave about the high-quality manicures and pedicures they receive at Secret Nails Salon. They praise the attention to detail and precision of the nail technicians.
2. Customer satisfaction: The salon is commended for its commitment to ensuring customer satisfaction. The owners and staff go above and beyond to make sure customers are happy with their nails and toenails.
3. Experienced technicians: Reviewers mention specific nail technicians by name, indicating that they have built a positive reputation for their skills and expertise. Customers feel comfortable and trust the technicians to provide them with excellent service.
4. Cleanliness: Multiple customers comment on the cleanliness of Secret Nails Salon. They appreciate the spotless environment, which contributes to a pleasant and hygienic experience.
5. Personalized service: The salon is described as a family-owned business, suggesting a more intimate and personalized experience compared to larger chain salons. Customers feel that the staff takes pride in their work and provides individual attention to each client.
Weaknesses:
1. Expensive: One common complaint is the high pricing of services at Secret Nails Salon. Some customers find the cost to be too much for basic services without intricate designs. The $60 gel manicure and regular pedicure, in addition to a $10 tip, are seen as excessive by some.
2. Cramped space: The small size of the salon is mentioned as a weakness. Customers find the pedicure area uncomfortable and challenging to maneuver in due to limited space. The back-to-back seating arrangement during manicures is also seen as uncomfortable.
3. Chatty nail techs: Although some customers find the talkative nature of the nail technicians endearing, others mention that it can be distracting or annoying. This might be a matter of personal preference.
4. Inconsistent service: While the majority of customers have positive experiences, there are a few instances where individuals were dissatisfied with the service they received. Complaints include poor nail painting, excessive gel application, and a lack of attention to detail.
5. Lack of COVID-19 safety measures: A customer expressed disappointment in the salon's adherence to COVID-19 safety protocols. They mention seeing employees with masks below their noses and some without any masks at all. This lack of compliance can be a significant concern for customers who prioritize health and safety during the pandemic.
In summary, Secret Nails Salon has strengths in terms of quality work, customer satisfaction, experienced technicians, cleanliness, and personalized service. However, weaknesses include high prices, cramped space, chatty nail techs, inconsistent service, and potential lapses in COVID-19 safety measures. It is essential for potential customers to consider these factors when deciding whether to visit this salon.
Best TL Reviews
Highly recommend this place! Family owned business that really goes above and beyond in ensuring that you are happy with your nails and toenails. One of the BEST ombré nails I have ever done. Definitely, will continue to come back bc they take pride in their work.
It’s a typical Cuban-Hialeah salon. I’ve read several comments of people complaining about the nail techs talking too much but they’re there all day, nearly every day. Let them be!
Anywho, Yusmila has done my manicure and pedicure a few times now and I love it. She is very detailed and does everything nicely and doesn’t rush the service. I haven’t had an issue with chipping. I do try to wear gloves when cleaning the house and don’t wash dishes with scolding hot water.
I’m knocking a star off because the service is expensive. I’ve paid $60 for gel manicure and regular pedicure. Add in a $10 tip, that’s a $70 expense ???? While I have noticed several places have increased their prices, its still seems like too much for simple polish with no design.
Also, the salon is cramped. The space for the pedicure chairs is too tight and uncomfortable to get onto, and the chairs during the manicure are back to back.
La atención excelente por parte de todas las chicas, Tania es mi manicurista estrella siempre amable y hace un excelente trabajo.
100% recomendado.
Hoy visité este lugar por primera vez para hacerme un Apress manicure y pedicure regular y el resultado fue horrible. La persona fue muy servicial y buena gente pero su trabajo fue terrible. Para empezar puso demasiado gel en mis uñas, tanto que se formaron residuos debajo que pareciera como si tuviera super glue y no pudo ni quitarmelas. El pintado de uñas fue pésimo. Me cortó 3 veces. Y la longitud de mis uñas variadas. Estuve desde las 8 am hasta las 11 am. 3 horas para luego llegar a casa a quitarme el pintado. Adjunto las fotos para que vean lo mal que me dejaron mis uñas. Realmente una mala experiencia que tuve con Secret Nail Salon.
I have finally found my salon!! First I was able to get a sameday appointment. Second I was started on time.
The place is SPOTLESS, and everyone was so nice. My nail tech was Yuly and she did an amazing job. The price was just right for my Apres nails and she even included the design. I'm recommending to everyone and deffinately will come back.
Trabajo horrible y prácticamente me cobraron de mas ,me puse una uña y me pinte que por cierto muy mal pintadas las uñas y me querían cobrar 30$ me queje y me dijeron que fue un error porque la pintura vale 10$ y la uña que se me callo 2$ y la de la caja que es la misma que arregla alante le dijo a la que me arreglo son 12$ pero le puedes cobrar hasta 15$ ,después le dijo hasta 18$ puedes cobrar y al final me cobraron 20$ no recomiendo este lugar a nadie servicio y trabajo horrible y lo precios son los que se le ocurran.
Beautiful nails!! Great service... Yudy and Tania were great!! We are completely in love with my nails... im not giving 5 stars cuz it was a little expensive for me - acrylics full set is usually $35 plus $10 or $15 of design with stones but.... in this place they charge me $65!!! So i highly recommend this place but i also recommended you to check with prices before you do it, dont let them do it n then charge...
got dip done on Friday evening, people had their masks down their nose, some didn’t have a mask. Lots of chatting. Friday night I started to notice some of my nails lifting and by Saturday 8/10 nails broke and lifted. Extremely unhappy... advice? Wait til your favorite place has availability so you don’t have to resort to other places..
Place Pictures
Secret Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
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