Quick Facts About Nail Envy 1
Nail Envy 1 Place seems to have a mix of strengths and weaknesses based on the comments provided. In order to analyze these, it is important to consider various aspects such as customer service, appointment availability, skill of technicians, quality of products, and overall experience.
One of the biggest strengths of Nail Envy 1 Place is their excellent customer service. Multiple comments mention how the owner, Anna, personally reached out to apologize and offer a second chance to a customer who had a bad initial experience. This shows a commitment to ensuring customer satisfaction and addressing any issues that may arise. Another comment mentions that everyone at the salon is nice and professional, which indicates a positive and welcoming atmosphere for customers.
In terms of appointment availability, many comments mention that customers rarely have to wait long to be seated for services. This is a strength as it shows that the salon is efficient and respects their customers' time. Additionally, the fact that the owner, Anna, is mentioned as being skilled in lash, brow, and facial services shows that there is expertise available for a variety of beauty treatments, further enhancing the salon's range of services.
The skill of the technicians is a mixed bag in the comments. While one comment praises Tina for her great pedicure experience, another comment complains about nails falling off shortly after getting a full set. However, the latter comment does mention that the technician was kind in fixing the nails that had come off. It is worth noting that this customer decided to give the salon a second chance and had a positive experience with a different nail tech. This indicates that the salon is willing to rectify issues and ensure customer satisfaction.
The quality of products is another aspect that is mentioned in the comments. One comment mentions that the salon admitted to using a faulty product when the customer complained about nails falling off. The salon then used a different color dip powder, resulting in beautiful nails. While this shows that the salon takes responsibility for their mistakes and takes steps to rectify them, it also highlights a weakness in their quality control processes as they initially used a faulty product.
There are also some weaknesses mentioned in the comments. One customer complains about the cost of a new set of nails, particularly the dip powder, and how the nails are thin and fragile. They also mention that the nails are different colors, indicating a lack of attention to detail. Another customer mentions that their gel polish chipped within a week, which is considered unusual for gel polish. They were not offered a solution without an additional charge, which can be seen as a weakness in customer service.
Overall, Nail Envy 1 Place has strengths in terms of excellent customer service, efficient appointment availability, and the ability to rectify issues. They also offer a variety of services with skilled technicians. However, weaknesses include issues with the quality of products and nail durability, as well as potential shortcomings in attention to detail and handling customer concerns. It is important for the salon to address these weaknesses in order to improve the overall customer experience.
Best TL Reviews
*UPDATE*: Excellent customer service!!! I absolutely LOVE my nails????✨ After not having a good first visit, Anna (the owner) reached out and apologized. She kindly asked me to give them a second chance and make it up to me with a different nail tech. WOW! What a difference. I had a GREAT experience the second time and Anna personally made sure I was satisfied and everything went smooth for me. I definitely recommend coming here. The services and customer service are amazing.
Everyone at Nail Envy is very nice and professional! I call and make appointments and rarely do I have to wait more than a few moments to be seated for services. The owner, Anna, does amazing lashes, brows and other facial services. I trust and know what when I leave the salon my nails or brows will look fantastic! I highly recommend Nail Envy!
Tina did my pedicure yesterday evening. She was very sweet and my experience was great. Thank you Tina. I will be back. I am here to escape the cold Indiana weather. Lol
I will never go to this shop again! Within 6 hours of getting a full set my nails had falling back. I went to the shop the next day, although The nail tech was very kind about fixing the 6 nails that had come off, I pointed out that the others are lifting. He told me no they are good. Here It is two days later and Nails are still falling off! NEVER AGAIN! I completely wasted my money. Other services such as waxing and pedicure were great!
UPDATE: upon their request i did go back and let them fix the problem. They said it was the product. They did my nails with a different color dip powder and they came out beautifully!
I won't go back! Got my nails done Sunday. The cost was $70 for a new set, they did dip powder. I lost one nail last night (3 days later) and 3 more are cracked badly. I'm waiting to lose them too. Every nail is a different color and they're all way too thin and fragile.
I got a manicure a week ago, with gel polish, and the polish is chipping! Isn’t gel polish supposed to last long?! I called and the lady told he I would have pay for a repolish!! I use gloves to wash dishes and I have a desk job!! My polish should still be neat after one week! I won’t be returning
I had to wait like twenty minutes because it was busy but at the end of the day my nails looked so good and I was so happy with them and it only took about an hour
I went for a fill & pedicure on Nov 2 . I wanted the same color powder but the nail tech used a lighter color powder, the nails beds appear to be thick and cracking . The powder shouldn’t look so bulky especially since these are my real nails they should look more natural. They were really nice people though.!
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Nail Envy 1 Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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