Quick Facts About Chapel Beauty
Chapel Beauty Place, located in Decatur, Georgia, has a range of strengths and weaknesses based on the comments provided. These strengths and weaknesses can be analyzed in terms of product variety, customer service, cleanliness, pricing transparency, language barriers, security, and return policies.
One of the strengths of Chapel Beauty Place is its product variety. It offers a wide range of beauty products, including hair bundles, braids, wigs (human and synthetic), clothes, shoes, jewelry, make-up, nail products, and relaxers. This variety ensures that customers can find everything they need in one place, saving them time and effort.
Another strength mentioned by customers is the cleanliness of the store. The comment highlights that the store is bright and clean, which creates a pleasant shopping environment. Cleanliness is an important aspect for customers when it comes to a beauty supply store, as it enhances the overall experience and makes customers more comfortable.
Customers also appreciate the availability of assistance from staff members. The comments mention that there are people ready to help customers find what they're looking for. This shows that Chapel Beauty Place prioritizes customer service and ensures that customers feel supported during their shopping experience.
However, there are also several weaknesses identified in the comments. One common criticism is the lack of pricing information on the hair products. This can be frustrating for customers who want to compare prices or make informed purchasing decisions. Clear pricing is important for transparency and customer satisfaction, so this is an area where Chapel Beauty Place could improve.
Another weakness mentioned is poor customer service. One customer states that no one would help them when they had questions, suggesting a lack of assistance and support from the staff. Additionally, the comment notes a potential language barrier issue, suggesting that employees who can speak English and have customer service skills should be hired. Improving customer service and addressing language barriers would contribute to a more positive shopping experience for customers.
There have also been complaints about a security issue. A customer claims to have been followed by an undercover security guard, which made them uncomfortable. This raises concerns about the store's security practices and the impact on customer experience. Chapel Beauty Place should address this issue to ensure customers feel safe and secure while shopping.
Furthermore, criticisms have been made about the return policies of Chapel Beauty Place. One customer mentions that the store does not allow exchanges or returns for overbought items, such as hair packs or clothes that cannot be tried on in the store. This lack of flexibility in return policies can frustrate customers who make mistakes or change their minds after purchasing. Chapel Beauty Place could improve its policies to accommodate customer needs and ensure a satisfactory shopping experience.
Finally, there have been complaints about the quality of the wigs sold at Chapel Beauty Place. One customer claims that a wig they purchased quickly became tangled and had a poor appearance, even after styling. This raises concerns about the quality control and the durability of the products. Chapel Beauty Place should ensure that their products meet the expectations and standards of their customers by addressing these quality issues.
In conclusion, Chapel Beauty Place has strengths in terms of product variety, cleanliness, and availability of assistance. However, there are weaknesses in pricing transparency, customer service, security, and return policies that should be addressed to enhance the overall shopping experience. By focusing on these areas, Chapel Beauty Place can improve customer satisfaction and loyalty.
Best TL Reviews
First time at the new location. Off of Candler Rd, in Decatur, Georgia and across from SD Mall. It used to be a Kroger but has been transformed into an amazing beauty supply store. Masks should be worn.
Rows and rows of hair from bundles to braids. Then there's the wig section. Human and synthetic. They have clothes, shoes, jewelry, make-up and all the relaxers and men care products you may or may not be looking for. Every type of gel, edge control, shampoo and conditioner. There's even a nail section where you can purchase all the things you need to do your nails and pedicures or someone else's. Even practice fingers to help you hone your skills.
Very bright and clean. Didn't notice if there was a bathroom or not. People available and ready to help you find what you're looking for.
My only issue with the place is that there weren't any prices on the hair. Which is my reason for the 4 stars.
Check out my pics and video for more info.
I love this beauty supply store so much! They're always stocked and have everything I need! Plus, decent service at the registers.
Purchase a wig today for a good price. Customer service is poor. No one would help me when I tried to ask questions. I think the problem is English translation. They need to hire people that can speak English and customer service skills
It's clean it smell good and they have great service 10/10 I recommend ????
My cousin and I visited last night to shop. She noticed this "shopper" on his phone following us. It was so clear he was a undercover Top-flight security guard. ???? But when she asked if we could pay for items at the jewelry counter, he disappeared. If I go back there and see that "shopper" again, I'm going to confront him! Makes no sense!!
I love this new location the employees are very friendly and don't mind coming from behind the counters to assist with any help that is needed. Much, much better than the location at South dekalb mall they are extremely rude and gets an attitude when you ask for help especially in the wigs department. (has not learned or been taught how to be respectful)
They are really taking advantage of people in the name of Covid by saying you still can’t exchange or return something if you over buy packs of hair or even clothes that you don’t access to try on in the store. I’d say go to a small neighborhood beauty supply that’s more accommodating and support them over any of chapel locations still not allowing you to do things they allowed before.
If I could give them zero stars I would. So I buy a wig from them 3 weeks ago for $500. Not even a week wearing it, it start tangled up getting nappy it look bad I had to water for it to look like something but when it dry it look bad. I called them customer service is bad and they will not do everything about it. DO NOT BUY A WIG AT THIS STORE!!! They do not have good quality wigs.
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Chapel Beauty Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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