Quick Facts About Q Nails & Spa Lounge
Q Nails & Spa Lounge has several strengths that have been highlighted in the comments. First, customers appreciate the salon's friendly and welcoming atmosphere. They mention being greeted with a smile and feeling respected and cared for by the owner and staff. The salon's beautiful, clean, and modern environment, which resembles a luxury spa, is also praised.
Second, the quality of the services provided at Q Nails & Spa Lounge is highly regarded. Commenters mention receiving amazing and detailed treatments, such as the classic pedicure, which they consider one of the best they have ever gotten. The nail work is specifically mentioned as being well-done, and customers recommend the salon based on the quality of the services.
Furthermore, customers appreciate the salon's attention to their specific needs. One commenter mentions being treated with respect, kindness, and care for their particular problems with their hands and feet. This personalized care and consideration are seen as a strength of Q Nails & Spa Lounge.
Additionally, there are positive remarks about the cozy and lush interior, the friendly staff, and the excellent service. Complimentary drinks and a great variety of services and tiers are mentioned as further strengths. The salon's attention to detail, the focus on making customers feel like a priority, and the satisfaction of the end results are also highlighted as reasons customers continue to do business there.
However, there are also weaknesses mentioned in the comments. One customer experienced a long waiting time, rushed service, and even being cut during a pedicure. There were also complaints about the lack of transparency regarding pricing. Another customer mentioned being charged more than initially quoted and had difficulties with the staff being rude and talking down to other customers. Furthermore, the issue of being difficult to schedule an appointment due to the salon not answering the phone during business hours was mentioned.
It is important for Q Nails & Spa Lounge to address these weaknesses to provide a better customer experience. Improving communication, ensuring transparent pricing, addressing staff behavior, and optimizing appointment scheduling are areas that need attention.
In conclusion, Q Nails & Spa Lounge has strengths in its welcoming atmosphere, beautiful and clean environment, high-quality services, attention to individual needs, and positive customer experiences. However, there are areas that need improvement, including addressing staff behavior, offering transparent pricing, and optimizing appointment scheduling. By focusing on these areas, Q Nails & Spa Lounge can enhance its overall strengths and provide an even better experience for its customers.
Best TL Reviews
Went in today for the first time without an appointment and was helped and greeted with a smile right away. The salon is beautiful, extremely clean and modern. Looks and feels like a luxury spa and the services were not only done amazingly but with great detail. I did the classic pedicure which was easily one of the best ones I’ve gotten ever. The nails speak for themselves! Highly recommend coming here and making this your new go to. I know I am?
As we get older, it's very difficult for some of us to reach our toes, & feet to take care of them.~~
That is why it's a special treat~ for us to go to a salon and be pampered!
We pay trained professionals, to do things that we can no longer do!!!
So of course when they cut our nails properly,
& take the rough skin off of our heels or toes,
& we receive, a calm,relaxing, massage, ~~~ for Me~~~, such a treat!!
I have been going to Q Nails for some months now~~ and been treated with respect, kindness, & care, of my particular needs!!! which is greatly appreciated!! ????
Some of us do not have a lot of money, we tip the best we can!
I am grateful to have found this salon! I am grateful that the owner cares about my specific problems with my hands and feet and they take care of me properly!!
I want to thank the owner and the staff for the care they take of me when I am there once a month may God bless you all and keep you safe.
Went in to get a full set, waited 30 minutes and was told to wash my hands, went to use a sink that was covered by trash and was yelled at for using the wrong sink when it was my first time even going there, it took almost 3 hours for my set for all my nails to be crooked when it was a simple set with flowers to then be charged $105 more like $110 after having to use their ATM because they don't take card, I'll never be coming back especially after being charged for nails that are all crooked with a simple flower design and the lady told me they would off and was constantly being pressured to get a pedicure. Place loves to overcharge for a service they can't even do properly. Please don't go here unless you want to be overcharged for nails you can get cheaper with better quality somewhere else
When we got there, he gave us a price, and when paying, he tried charging us more and started being super rude also while we were there he was talking down a customer and embarrassing her. I don't recommend Q Nail’s ????
2020 UPDATE: This is probably the best nail salon around the Tri-Cities with a cozy and lush interior, friendly staff, and excellent service. They can be very busy during peak times and I previously left a negative review noting that they often will not pick up their business phone during these times. I have not had this as an issue as of recently- I look forward to continuing business here.
MY PREVIOUS REVIEW:
Really lovely place, clean interior and great staff. They offer great service, and from the time you sit down until you leave, you are made to feel like a priority. Great variety on services and tiers, and offer complimentary drinks. Unfortunately, they can be very busy at times and it is nearly impossible to schedule an appointment as they often do not answer the phone during business hours.
I have continued doing business here due to the great atmosphere and kind staff, if this issue is resolved I'll update my review.
Had an appointment and waited 40 mins to be attended after appointment time. Pedicure was very rushed and I was cut on both feet and they put UV lamp on my foot before sliding my foot down so my toe touched the hot UV lamp, it hurt! Gel polish looked cute. Not transparent about pricing. Will not be returning.
This place is overall the best place in tri cities for nails. I know their prices are on the high end that’s why I can’t go often lol! But I always go back because I love how Kaylee does my nails & she always does exactly what I want. Do be careful and make sure you have time to be there because it can get hectic they are understaffed but be patient it’s worth it!
Love this place! They take their time to perfect the shape/design of the nails. I’m never not satisfied when I leave. A bit pricey, but so worth it!
Place Pictures
Q Nails & Spa Lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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