Nu Nails

+1 313-277-2200

26420 Ford Rd, Dearborn Heights, MI 48127 United States of America

Open Today: -

Quick Facts About Nu Nails

Nu Nails place has a mix of positive and negative comments from customers, suggesting that the salon has both strengths and weaknesses. In this analysis, we will explore these strengths and weaknesses in detail.

Starting with the strengths, one recurring theme among the comments is the friendliness of the staff. Multiple customers mentioned that the staff at Nu Nails place are wonderful and friendly, taking the time to have conversations with customers. This creates a welcoming and warm atmosphere, making customers feel comfortable and appreciated. One customer even highlighted that they know personal details about the nail technician's family, indicating a level of personal connection and trust that has been built over time. Friendliness and personal connections can be a significant strength for a nail salon as it fosters customer loyalty and satisfaction.

Additionally, several customers expressed satisfaction with the service they received at Nu Nails place. They mentioned that the salon consistently exceeded their expectations and that they loved the outcome of their nails. This suggests that the salon has skilled technicians who can produce desirable results, leading to customer satisfaction and positive word-of-mouth recommendations.

On the other hand, the comments also reveal several weaknesses that potential customers should be aware of. One major concern raised by a customer is the cleanliness and hygiene of the salon. A customer complained about unsterile equipment being used on different customers without proper cleaning. This raises concerns about the risk of infection and highlights a potential health hazard. Maintaining cleanliness and adherence to hygiene protocols is crucial for a nail salon to ensure the well-being of its customers.

Another weakness mentioned by multiple customers is concerning the quality of the services provided. Customers complained about the lack of attention to detail and improper execution of services. One customer mentioned that their manicure resulted in an infected and painful finger due to an injury caused during the service. Another customer stated that their nails looked lumpy after paying a high price for a fill-in. These experiences indicate a lack of consistency and attention to detail in service delivery, which can lead to customer dissatisfaction and a negative reputation in the long run.

Furthermore, there were complaints about the rude behavior of one specific staff member. Multiple customers mentioned that this particular staff member was mean and nasty towards clients. Rude behavior can severely impact the overall customer experience and create an unfriendly atmosphere within the salon. It is essential for the management to address this issue and ensure that all staff members maintain professionalism and treat customers with respect.

Lastly, customers expressed disappointment with the durability of the products used at Nu Nails place. One customer mentioned that their shellac nails started to lift after just an hour, implying that the quality of the polish or application might be subpar. This raises concerns about the longevity and value for money that customers receive from the services provided.

In conclusion, Nu Nails place has strengths in terms of friendly staff and delivering satisfactory results to some customers. However, it also has weaknesses related to cleanliness and hygiene, quality of services, rude staff behavior, and durability of products. Addressing these weaknesses will be crucial for the salon to maintain and improve its reputation and overall customer satisfaction.

Best TL Reviews

I have been coming here since I was a teenager. They are wonderful people if you take the time to actually stop and conversation. The same woman I been going to I know about her family and kids. They are not mean people at all.

DO NOT GO TO THIS SALON , it’s so dirty and unhygienic , the lady that did my manicure injured my finger and now it’s infected and hurts so much i can’t even touch it or do anything with my finger from the pain . they obviously use unsterile equipment and use them on different people without cleaning them .

Very disappointing

I love this place! Friendly staff and wonderful service! I have been going here for a couple years, and they always exceed my expectations. Love my nails! Definitely recommend this place!

really dont waste your time, the guy there did an amazing job on my friend and was superr friendly. The lady in the front did my nails, i kept asking for sharper nails and mine look almond shaped. She didnt fully paint the bottom which looks like my nails are grown in when i got these down yesterday, didnt even pull back my cuticles, she took a lunch break half way and kept taking breaks to laugh with the other ladies while i had to sit there.

I can’t believe I just paid $50 for a fill in and my nails look lumpy

I got my nails shellac, but when I tell you I have 2 different hands one round and one squared. He then filed my nails down to nothing trying to fix it ????????‍♀️ I don't wear tip or nothing my nails were pretty long. Plus I got a pedicure and my feet look worse than before except for polish is very nice $50 for bs

They’re ok only for doing toes not nails they’re polish comes off easily even the shelac and that’s all I get cheap quality polish and one of the lady there is rude to clients the one who’s station is at the door she is very mean and nasty and where the ones who is paying to get services

My nails already lifting after an hour .the ladies next to the door did it ,and she is not nice at all

I will not recommend going there