Quick Facts About Star Nails
Star Nails Place has received both positive and negative feedback from customers, which can be used to identify the strengths and weaknesses of the establishment.
Starting with the strengths, it is evident that some customers had a positive experience at Star Nails Place. One customer mentioned that the staff was incredibly friendly and made them feel like they had known them for years. This indicates that the customer service provided by the staff is a strength of the salon. Additionally, another customer expressed their satisfaction with the quality of the acrylic nails they received, stating that they looked amazing. This suggests that the salon has skilled technicians who are capable of producing beautiful results. Another positive aspect is that the salon seems to value customer opinions and ideas, with one customer noting that the staff listens to their preferences and tries their best to meet their expectations.
However, there are several weaknesses that have been brought to light through the negative feedback. One major weakness appears to be the lack of professionalism exhibited by the staff. One customer, who identified themselves as a professional nail technician, complained that the staff did not use proper techniques and the gel polish was improperly applied. Despite her concerns, the staff reassured her that it would not be a problem, but the nails started to lift only two hours later. This suggests a lack of technical expertise and a failure on the part of the staff to address and rectify the issue. Another customer mentioned that they observed sarcasm and gossip among the employees, with the owner being the worst offender. This unprofessional behavior can create an uncomfortable and potentially toxic environment for both staff and customers.
Another weakness highlighted by customers is the inconsistency in the quality of service. One customer stated that during their first visit, the job done on their nails and pedicure was rushed and had flaws that were visible up close. Given the price they paid, they expected better results. This inconsistency continued during their second visit when they had to wait for an extended period of time without any acknowledgment. This lack of attention to customers' time and the inconsistency in the quality of service suggests a lack of organization and poor management.
There is also a complaint regarding the durability of the pedicure, with a customer stating that it barely lasted a week. This indicates a weakness in the longevity of the products used or the application technique. Additionally, a few customers expressed dissatisfaction with the pricing structure of the salon. One customer mentioned being charged $15 for gel polish removal, which then peeled off the next day. This suggests that the pricing did not align with the quality or longevity of the services provided.
Another significant weakness pointed out by a customer is the rude behavior of the owner. This customer mentioned that the owner barks orders at the staff and displayed a negative attitude when asked to cut nails shorter. This kind of behavior creates a hostile environment for both customers and employees and can drive customers away.
In conclusion, the strengths of Star Nails Place include friendly and personable staff, skilled technicians capable of producing beautiful results, and a willingness to listen to customer preferences. However, the weaknesses identified are a lack of professionalism among the staff, inconsistency in the quality of service and products, a lack of attention to customer time, inappropriate pricing, and a rude owner. These weaknesses are important to address if Star Nails Place wants to improve its overall reputation and customer satisfaction.
Best TL Reviews
These people, were the nicest people ever, our experience was amazing. They talked to us like we’ve known them for years. Our nails came out gorgeous. I will be coming back. We had acrylics done, and they look amazing.
I am a professional nail technician and I told them multiple times that I was not happy with the quality of the service my friend received because they did not use the proper techniques and the gel polish was in her nail beds and were likely to start lifting the next day. They ensure us that this would not be the case and declined the refund we requested and this is what happened only 2 hours later.
My first visit was two weeks ago on a Thursday morning for a full set of nails and a pedicure. I wanted to look nice for a destination wedding we were going to out of the country. They were very rushed and did an "okay" job. All of the sarcasm and gossiping amongst the employees, with the owner being the worst, was a little uncomfortable and unprofessional. The owner did my nails and he was very rushed because a big wedding party was coming in that morning (ironically the bride and bridesmaids, etc. from the wedding I was headed to). My nails looked good from a distance, but up close you could see flaws and my pedicure was the same (toenails unevenly trimmed). For what I paid ($110) it should've been perfect. I decided to give them another chance with a nail fill last night after work. I was told 30 minutes to wait. I waited 45 minutes with no other acknowledgement. I will be going elsewhere from now on.
My daughter and I went to get pedicures and the overall experience was good. However the pedicure didn't even last a week very disappointed considering the cost.
Was told 30-40 minute wait, so I waited. 1 hour and 10 minutes later still waiting w no end in sight. I'm a mom of 2 young kids i don't get free time and I wasted the couple of hours I had kid free sitting there waiting to get my nails done and left with nothing. Would have been nice if they were honest about the wait. Could have went somewhere else but now I don't have time so I don't get my nails done before vacation ????
My friend and I went here several times, the last time was horrible. Pedicure was awful. They charged me $15 to take my gel polish off and then put regular polish on and it came off the next day. My friends nails started chilling 2 days later and mine about the same. For what we paid this is not acceptable.
First time here and I NEVER BE BACK the owner lady is rude and barks orders at her staff…My pedicure is awful and my nails are to long and when I asked her to cut them down she got a attitude. She was petty and is not good at nails as she’s thinks. I just moved here and I’m glad I won’t go back there. After talking to people they had nothing nice to say about this place
I love their work but my favorite person to do my nails is Jin(really talented and cares about others options) they all are good and they all listen to ur opinions and ideas they try their best on your nails all the time
Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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