Quick Facts About Miracle Nail Lounge
Miracle Nail Lounge has received a mix of positive and negative reviews, which provide insights into the strengths and weaknesses of the place. Let's examine them in more detail:
Strengths:
1. Improvement under new management: The comment mentions that the services and equipment have improved tremendously since the change in management. This highlights one of the strengths of the salon, indicating that they have made efforts to enhance their offerings.
2. Cute decor and clean salon: Customers mention that the salon has a cute decor and that the salon and stations are clean. A visually appealing environment and cleanliness are important factors for customers seeking a pleasant and hygienic experience.
3. Talented and experienced nail technicians: Multiple reviewers praise the staff, particularly Van and Eric, for their talent and professionalism. This indicates that the salon has skilled technicians who can deliver quality nail services.
4. Building customer relationships: One customer mentions that the salon tries to build a relationship with its clients, making them feel comfortable. Building a rapport with customers can contribute to repeat business and positive word-of-mouth referrals.
5. Affordable prices: A customer mentions that the prices at Miracle Nail Lounge are affordable. This can be an attractive aspect for budget-conscious customers, potentially increasing their customer base.
Weaknesses:
1. Rude and sassy customer service: A reviewer expresses dissatisfaction with the attitude of an employee in the front nail area, describing them as rude and sassy. Rude customer service can drive away potential customers and lead to negative reviews, which may impact the salon's reputation.
2. Waiting time management: Another customer complains that people would come in and sit down while they waited for 30 minutes or more. When they inquired about the wait, they received an impolite response. Poor waiting time management can lead to frustration among customers and, in turn, result in a loss of business.
3. Limited appointment availability: Although not explicitly mentioned in the comments, the fact that people were coming in without appointments suggests that the salon may have limited appointment availability. This could inconvenience customers who prefer to schedule their services in advance.
In conclusion, Miracle Nail Lounge has demonstrated strengths such as improvement under new management, a clean and visually appealing salon, talented technicians, efforts to build customer relationships, and affordable prices. However, the salon needs to address weaknesses related to rude customer service, managing waiting times effectively, and potentially expanding appointment availability. By addressing these weaknesses, Miracle Nail Lounge can further enhance its reputation and customer experience.
Best TL Reviews
man in the front nail area super rude, response sassy when asked a simple question. People would just go in and sit down while I waited for 30 or more min. At first I did not say anything for I thought they had an appointment but 5 people came and and just sat down and when I asked how much longer is the wait because I knew they were closing he very rudely said “when they’re done they’re done” in a sassy tone. I would come here often but never again. Will now be going to royal nail salon in upland where they are super friendly and do a better job!
They are under new management. Services and equipment have improved tremendously. The decore is very cute. Salón and station's are clean, all has been upgraded.
I LOVE this place, the gentleman working there are very good with nails and the ambiance is great, Highly recommend
Wonderful service veeyvlean vivan and everyone there is vwey talented and experienced.
I really enjoyed my visit here. They are clean with their tools (she opened a new set of tools to do my pedicure) and they are very nice. I haven't had a pedicure since the pandemic and I gotta say the women who worked on me did a job well done. I get alot of extra skin around my big toes and she really took her time to get as much as she can off. Not to mentioned their prices are affordable! For a regular pedicure and gel manicure (no acrylic) it cost me $36.
Van is the best ever professional caring nail artist I have had. Thank you again ????
Nice service! Eric was great.
The only place I get my nails and eyebrows done! Love how they try to build a relationship with you. My whole family goes here and they make us feel so comfortable. I leave happy every time ! Lyn and Christina are my fav! They are so patient and really take they’re time with every client! Highly recommended!
Place Pictures
Miracle Nail Lounge Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Cash-only
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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