Silverlake Beauty Salon

+1 281-412-7881

5402 Broadway St, Pearland, TX 77581 United States of America

Open Today: -

Quick Facts About Silverlake Beauty Salon

Silverlake Beauty Salon (SBS) has both strengths and weaknesses, as indicated by the various comments.

One of the strengths of SBS is its friendly staff. Multiple comments mention the friendliness of the hairstylists, manicurists, and other staff members. This creates a welcoming and comfortable atmosphere for customers. The positive experiences with Lucy, MiMi, Nancy, and Kim highlight the talent and expertise of the staff, particularly in hair and nail services.

Another strength is the affordability of SBS. Several comments mention the reasonable prices for services like haircuts, nail treatments, and waxing. Customers appreciate the value they receive for the cost and find SBS to be more affordable compared to other salons in the area.

Additionally, SBS is commended for its cleanliness. The comment about the shop being clean reflects positively on the salon's hygiene standards. A clean and well-maintained environment is essential for customer satisfaction and comfort.

However, there are also some notable weaknesses of SBS. One recurring issue is the lack of attentiveness to customer instructions. The comment about the salon being "terrible at listening and following directions" highlights a significant weakness in their customer service. This flaw is especially evident in the barber's inability to adhere to specific haircut requests, leading to customer dissatisfaction.

Another weakness is the inconsistency in pricing. One comment points out that the cost of hair coloring varies each time, causing confusion and potentially leading to unexpected expenses for customers. Consistency in pricing is crucial for establishing trust and providing transparent services.

Another concern raised in a comment is the discrepancy between the listed prices and actual charges. This indicates a lack of transparency and could leave customers feeling deceived or taken advantage of. Clear communication regarding prices and services is essential for customer satisfaction.

Despite these weaknesses, there are still many positive attributes of SBS. The talent and skill of the staff, the affordability, the friendly atmosphere, and the clean environment are all aspects that contribute to a positive salon experience for many customers. SBS caters to a variety of needs, from simple haircuts to intricate nail designs, and offers services that are highly regarded by most customers.

However, addressing the weaknesses of the salon is crucial for improving overall customer satisfaction. Improving the salon's listening and adaptability skills, ensuring consistent pricing, and enhancing transparency in service charges would go a long way in overcoming these weaknesses and further enhancing the strengths of SBS. By actively addressing these issues, SBS can continue to build positive relationships with its customers and attract new clients to their salon.

Best TL Reviews

This is a very interesting place. I’m a regular. I go to this place every 3-4 weeks to get my hair cut with my son. Now, my standard of a “hair cut” is pretty low since I get a 2 all around. It satisfies me and my simple needs. My son usually doesn’t need as much assistance with his hair either. Yet growing up, his style has become more mature and similar to boys his age. Here’s the thing about this place; they are terrible at listening and following directions. Every time my son repeatedly says to NOT cut the top of his hair (he styles it) they absolutely do the opposite and follow what I have. I deduce that they are not good at adaptability. They are the NICEST barbers you’ll find in Silverlake, however, their skills do not match up with their customer service. If you need something simple, like a quick buzz or chop in the bangs, this place is for you. Other than that, do not decide to go experimental. I have now recently change my sons barber to someone who is more better adapt to his style .

Make sure you ask how much before they do anything. Hair color…granted they do a good job on the service you request. however, it’s a different price each time. When my hair was long I paid $65 which included coloring my hair, product and blow dry & style. Well this last time my hair is short they charged $55 to color, $10 for product and another $25 to blow dry it.

I’ve used SBS almost since it opened…. The staff are always friendly. Lucy always cuts my naturally curly hair; MiMi also does a great job, (she’s very patient with my dad who’s got Alzheimer’s ) my husband & son also go here for Haircut, shave & eyebrow waxing & like it a lot. Nancy & Kim give me awesome pedi’s, with cute decorations; all the girls are great though, and the shop is very clean. I’m not sure why there’s negative reviews, I’ve never had a problem with any of the staff. If there’s anything special I wanted as a design they’ve always been very accommodating & always design something cute on my big toes. It’s not super fancy, but they’re kind, nice, clean, & very affordable.

I’ve been around when it comes to nail shops, this place NEVER fails. Price and quality cannot be beat. I recently moved to Pasadena and will make the drive to this place every single time because the nail techs are incredible and make sure I’m comfortable every time. I wouldn’t call myself a regular cause I only get my nails done every so often, but this is the place!!

Awesome!! Everyone is talented--especially Kim and Lucy!! Kim did my Solar Nails for years, but, now, only manicures because of my job. Lucy works magic with my unruly hair. I used to live in Pearland, but moved over 50 miles away. I drive 100+ miles, round trip, every month to 6 weeks to Silverlake, my "Go to" Beauty Salon.

We started coming here because the hairstylists are friendly and very good. You can basically go to any of the hairstylist and get great results.

They will charge you the price of a full leg wax ($35) for what is suppose to be half leg (knee to ankle $20). Nice staff but they don't go by the prices listed.

Have been going here for awhile and let me just say that my confidence in my hair has sky rocketed ever since I first stepped foot in. Service is great for the fact that they let me and my mother get our hair done some time past closing along with the fact that they did an outstanding job. If I had to describe my feeling every time I walk out of their salon, I would just sing "Feeling Good" by Michael Bublé.