Hollywood Beauty Supply

+1 248-569-3777

Cornerstone Plaza, 23765 Greenfield Rd, Southfield, MI 48075 United States of America

Open Today: -

Quick Facts About Hollywood Beauty Supply

Hollywood Beauty Supply is a popular beauty supply store for those looking for a quick stop for their beauty needs. However, there are several strengths and weaknesses that can be identified from the comments provided.

Starting with the strengths, one commenter mentions that the store has a large selection of wigs and hair, making it a good option for those in need of such products. Additionally, the store carries stylist preferred brands, which can be appealing to those who want high-quality products. The prices on makeup are also mentioned as reasonable, which can attract customers looking for affordable options.

On the other hand, there are several weaknesses mentioned by customers. One of the major concerns is the authenticity of the products sold at Hollywood Beauty Supply. A customer claims to have purchased a fake product that was not of the same quality as the original. This raises questions about the authenticity and reliability of the products in the store. Another customer mentions that the staff lacks knowledge about African American hair and wigs, which can be a major drawback for a store that caters to a diverse customer base. The lack of expertise can deter customers from purchasing wigs from this store.

Furthermore, some customers complain about the limited selection of hair care products lines. This can be a disadvantage for customers looking for specific brands or products that are not available at the store. Additionally, customers mention that the staff are reluctant to help customers find products, which can lead to a frustrating shopping experience. The use of excess tape and sensors on products is also mentioned as a drawback, making it difficult and time-consuming for customers to access the products they want to purchase.

Another weakness pointed out by customers is the poor customer service. One customer mentions an incident where an Asian man working at the store was arguing with customers, which is a clear sign of unprofessional behavior. The messy state of the store and overcharging for products are also mentioned as negative aspects of the store. These weaknesses indicate a lack of attention to customer needs and satisfaction, which can deter customers from returning to the store.

Despite these weaknesses, there are some positive aspects mentioned by customers. One commenter mentions that the staff is friendly and provides good service. Another customer appreciates the store's willingness to open additional registers during busy times, indicating good customer service. The fact that the store opens till 9 pm and maintains reasonable prices also adds to the positive elements mentioned by a customer.

In conclusion, Hollywood Beauty Supply has both strengths and weaknesses. While it has a large selection of wigs and hair, carries stylist preferred brands, and offers reasonable prices on make-up, it also faces criticisms regarding the authenticity of products, lack of knowledge about African American hair, limited selection of hair care products, poor customer service, and overcharging. These weaknesses can significantly impact the store's reputation and customer satisfaction. Therefore, it is essential for Hollywood Beauty Supply to address these weaknesses in order to improve their overall performance and attract and retain customers.

Best TL Reviews

They are definitely selling fake products. I bought Syntonic edge define at the price of $12.99 and not only is it an orange color when the original is clear, but the smell is off, and the product doesn’t feel the same, it’s extremely light and doesn’t have ANY hold. Shame on them! Shop here at your own risk!

Hollywood Beauty supply store needs to hire qualified persons that would handle their wig section to accommodate customers. Their current staff are not knowledgeable about African Americans hair and assisting them with selections and how to cut the lace on the lace front wigs. There should definitely be someone that knows what they're doing. That would increase their sales. I was very disappointed on the customer service. I would not recommend anyone to go there if they are looking for wigs.

Nice little beauty supply shop to stop in for those, "dang, I forgot to grab...." They don't have a huge selection of items, but I'm sure you'll find something similar to what you need.

Pros: Large selection of wigs and hair. They carry stylist preferred brands. Reasonable prices on make up.

Cons: limited selection of hair care products lines. The staff are reluctant to help you find products and use a lot of tape and sensors on everything.

There are more honest shoppers than thieves. It should not take a box cutter and 40 minutes to open one tube of lip gloss.

There is an asian man that works here, whom constantly argues with customers often. He even raised his voice at me. Their products are messy a lot of times as well. Wig sale is gone. The last wig I purchased literally fell apart within a day, and I paid $60 for it. Messy inside and overcharge for hair. Won't return there ever again.

Great selection and friendly service!

Cannot try on wigs. Don't waste your time I'm

Being a guy im very seldom in this place but whenever i am there i have absolutely no complaints. They're very helpful, nice and they always have what you're looking for and if the line gets long they don't hesitate to open a second or even a third register, they also open till 9pm and the prices aren't inflated either they still have pre-covid 2019 prices. Imma go 5 stars here