Js Nails & Spa

+1 248-268-2652

23111 John R Rd, Hazel Park, MI 48030 United States of America

Open Today: -

Quick Facts About Js Nails & Spa

Js Nails & Spa has received mixed reviews from customers, indicating both strengths and weaknesses. In order to provide a comprehensive analysis, this essay will discuss the strengths and weaknesses of Js Nails & Spa based on the comments provided.

One strength of Js Nails & Spa is their attention to detail, as mentioned by one customer. The customer was impressed with the quality of their nail work and appreciated the small details that made their nails look great. This attention to detail is important for customer satisfaction and can contribute to positive experiences, which may lead to customer loyalty.

Another strength of Js Nails & Spa is their ability to accommodate customers quickly. One customer mentioned that they were seated within 5 minutes of walking in on a busy Saturday afternoon. This quick service is a positive aspect for customers who appreciate efficiency and don't want to waste time waiting.

The pricing at Js Nails & Spa is also seen as a strength by some customers. One customer compared their services to another nearby nail salon and found that Js Nails & Spa offered more value for the same cost. This indicates that Js Nails & Spa provides competitive pricing, which can attract customers looking for affordable services without compromising on quality.

However, there are several weaknesses mentioned in the comments as well. One recurring issue is the lack of good customer service. Multiple customers mentioned that the staff did not greet them properly, did not provide accurate wait times, and lacked communication skills. This can create a negative impression and impact the overall customer experience.

Another weakness highlighted by customers is the slow service provided by Js Nails & Spa. One customer mentioned waiting for over an hour despite being told it would only take 10 minutes. Slow service can be frustrating for customers, especially if they have other commitments or appointments to attend. This can lead to dissatisfaction and potentially deter customers from returning.

Inconsistent quality of work is also mentioned as a weakness in the comments. One customer mentioned that their nails did not look natural and the nail polish was not smooth. This indicates a lack of consistency in the quality of nail services provided. Inconsistent quality can result in customers being unsatisfied with their experience and may discourage them from returning.

Another weakness mentioned is the lack of availability of experienced technicians. One customer noted that there was only one experienced technician available, while the rest were amateurs or students. This can negatively impact the quality of service provided, as inexperienced technicians may not have the same level of skill or expertise. Additionally, if there is only one experienced technician available, it may lead to longer wait times for customers seeking their services.

Based on the comments provided, strengths of Js Nails & Spa include their attention to detail, quick seating, and competitive pricing. However, the weaknesses include poor customer service, slow service, inconsistent quality of work, and limited availability of experienced technicians.

In order to improve, Js Nails & Spa should focus on improving their customer service by training their staff to greet customers warmly, provide accurate wait times, and communicate effectively. They should also address the issue of slow service by streamlining their operations and ensuring that wait times are minimized. Consistency in the quality of work should be prioritized, and efforts should be made to improve the skills and expertise of all technicians. Additionally, hiring more experienced technicians or providing additional training to the existing ones would address the issue of limited availability.

By addressing these weaknesses and building on their strengths, Js Nails & Spa can enhance the overall customer experience and attract more satisfied customers, leading to increased customer loyalty and success for their business.

Best TL Reviews

I was looking for another nail salon closer to home. I was very impressed by my visit. I love my nails and like how detail oriented my nail tech was. It's the small things that will make me return.

7/20/22 UPDATE

The photo on the right was from today's visit. It isn't the same standard as when I first visited. Today the tech table was dirty with nail clippings and polish dust from yesterday. They wanted me to belive the salon had been busy...I was the first customer of the day. Nail polish isn't smooth and the nails don't look natural. Not a happy camper at all for 40 dollars plus tip.

Walked in on a Saturday afternoon and was at the seat within 5 minutes. I needed an acrylic fill and manicure and showed the gentleman a photo. With the help of another guy, they were able to get all the colors I wanted with modifications. What’s crazy is this manicure was the same cost $55 as another place down the way and I got so much more here!!! I’ll just say you have a new regular customer and I’ll be back in a few weeks!

I’m not sure how this place has 5 stars other than people aren’t taking the time to leave a review. I’m writing this review as I sit here waiting an hour + to be serviced after I was told 10 minutes which seems to be what they tell everyone. So I have time.

I only ever come for the same basic services (gel fill and shellac) and while there is never usually more than one person ahead of me waiting they are very slow.

They barely greet you. They never provide you with an accurate wait time. They don’t provide you with any updates on how much longer before you’re up. They won’t even make eye contact unless they have to. So make sure you come equipped with plenty of patience and have time to sit.

I’m being generous with 3 stars because even once they get to you provide their nail services…it’s just decent work. It gets The job done.

The only reason I come here is because of the convenience of it being right down the street. However, that convenience factor becomes a moot point when they wait is consistently long.

They could work on service and they aren’t pricy so just be aware that it never looks busy for a reason. Be your own judge of course; just sharing my experience.

Very slow!!!!!! They don’t get dead skin off heels. Amateur like students or something. They only have one experienced guy and he’s never available the rest are students or something practicing on you. They made me very late for an appointment and I had plenty of time! Anywhere else I could have got a mani/ pedi wax etc and the guy was still doing my feet in slow motion!

I came here because my normal nail salon had a power outage. They took me as a walk-in which I appreciated. They did a wonderful job on my dip manicure. I do wish they did the cuticle cutting and lotion/massage, but overall very happy with the service!

I’ve used this spa many times and have always been pleased but today I had David for the first time.

That man has magical hands sent from god!

He took time in cleaning and scrubbing my skin, removing all the callous, then gave me massage on my legs and feet that made me moan out and say “holy f*ck”.

Quite the experience ????

Highly recommend you ask for him!

I had the best experience today I’m so happy with my nails. Harold was amazing so sweet and nice I showed him a picture of how I wanted my nails and he nailed it. I will be coming to see him every 2 weeks. Also got a pedicure he took his time and I was so comfortable and relaxed ❤️

Three stars because the nail services are decent, but I won’t be coming back. This is the second time they’ve started on people that came in after me, it’s just rude and bad business.