Quick Facts About Marcella's Barbershop
Marcella's Barbershop has a mix of strengths and weaknesses based on the comments provided.
Starting with the strengths, one common theme mentioned by multiple commenters is the friendly atmosphere of the barbershop. Customers have generally felt welcomed and comfortable during their visits, which is an important aspect of any service-oriented business. The fact that the customers don't have a regular barber but are still satisfied with the service speaks to the overall friendliness of the staff. Additionally, the shop is known for being fast and affordable, with customers appreciating the efficiency and reasonable prices. This is especially important for individuals who may have tight schedules or are seeking affordable options.
One specific barber, Patty, has received high praise for her skills. One customer raved about Patty's ability to cut hair exactly as requested, resulting in a perfect haircut. This shows that there are skilled barbers at Marcella's who can meet customer expectations and deliver high-quality results.
However, there are also notable weaknesses mentioned in the comments. One customer had a negative experience with a barber who did not follow the desired haircut instructions and was overall rude. This incident highlights the importance of consistent quality across all barbers at Marcella's and the need for improved customer service training. The comment also mentions that the barber complained about the customer to another customer, which is highly unprofessional and creates a negative atmosphere.
Another weakness mentioned is the inconsistency in haircut quality. While many customers have been satisfied with their cuts, there have been instances of bad haircuts, such as uneven sideburns and poor blending. This suggests that not all barbers consistently deliver high-quality cuts, leading to potential customer dissatisfaction. It is important for the barbershop to address this issue and ensure consistent quality across all staff members.
A recent concern raised by a customer is the increase in prices. While price increases are not unusual, the customer's mention of it indicates that it was unexpected and may have affected the overall value perception of the barbershop. It may be necessary for Marcella's Barbershop to effectively communicate and justify any price increases to maintain customer loyalty and satisfaction.
In conclusion, Marcella's Barbershop has notable strengths in terms of its friendly atmosphere, fast service, and reasonable prices. Additionally, there are skilled barbers like Patty who provide excellent haircuts. However, there are areas of improvement that should be addressed, such as maintaining consistency in haircut quality across all barbers and ensuring better customer service. Addressing these weaknesses will help to enhance the overall customer experience and solidify Marcella's Barbershop as a reliable and trusted establishment in the community.
Best TL Reviews
Friendly place. I don’t have a regular barber here. They all are fine to me. They did raise the prices a few weeks ago. To that point who hasn’t though.
Got a haircut from here and explained to the lady cutting my hair how I wanted it(#2 on the side up to the ear and everything on top leave long. This lady cuts pretty much every thing to a #2 except for very top which wasn't even left alone either, it was shortened by 1/2. From here on out, I'm not trusting this place unless cherry is here.
At first I was hesitant about getting a haircut because no other barber shops near me cut my hair right until I came to Marcella's barber shop. Patty was my barber and I told her i just wanted a fade on the side and she showed me a picture EXACTLY how i wanted it, after she cut my hair it was PERFECT never have I ever gotten a haircut this good. If you want long hair and have a clean cut (while still having long hair) at an insanly good price go to Patty because she cut my hair right. 7 dollar tip!
I went here for the first time with my mom and brother because my brother needed a haircut. He just started MCJROTC and they need a specific haircut in order to be in the program. This was our first time needing a haircut like this and we were unsure of how it was supposed to be so we brought a piece of paper ROTC provided us. We proceeded to show the barber what my brother needed and she was rude right off the bat. My mom tried telling her that she is unsure exactly of how it’s supposed to be but we have the paper that says what we need and since she’s a barber, you would think she would see the paper and understand the type of haircut. She abruptly grabbed the razor and did the first shave and said something along the lines of “well it’s done.” She started off rude. She continued to be rude through the whole thing. My mom wanted to take a picture of her son getting a haircut and she said she couldn’t take pictures. The barber also started to complain about my mom to another customer in English, I assume she didn’t know my mom spoke English since she was speaking to her in Spanish but she does in fact speak english. This was a terrible experience because of her overall attitude from the second we stepped foot into this place. All of the bad reviews for this place are not complaining about anyone’s attitude so I think this lady was just having a bad day. It sucks that she decided to take it out on us. We could’ve been frequent customers because my brother need this haircut regularly. It’s highly unprofessional to take your anger out on customers and to talk about bad about them to other customers. I do not know what her name was but I included a photo of her. You need to do better if you’re going to be in customer service.
Fast, friendly, and affordable. I've been coming here for a few years now and have been very happy with most of the cuts; rarely there will be an off-day. A low-key gem that seems to be well known by the locals as it gets pretty busy in the morning.
Very good services and reasonable prices.
Love this place!!! They went over and above for a woman walking in there. She even curled my hair!!! I always feel very welcome!!!
I have been here twice and both times gotten bad haircuts. Sure setting in the chair it looked good and next day noticed uneven sideburns. Poor blending on the both sides. I won't be back for a 3rd visit and after tipping her a 5 on a 13 dollar haircut you would think she'd say thank you she didn't
Marcella's Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:30 AM - 06:00 PM |
|---|---|
| Tuesday | 08:30 AM - 06:00 PM |
| Wednesday | 08:30 AM - 06:00 PM |
| Thursday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | 08:00 AM - 03:00 PM |
How to go there
Location
Places
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