Quick Facts About Nailport Express
Nailport Express seems to have a mixture of strengths and weaknesses, as highlighted by the comments provided.
One strength of Nailport Express is its popularity and busy atmosphere. One comment mentions that the place always gets busy, which suggests that it may have a strong customer base and a steady stream of clients. This could be an indication that their services are in demand or that they have a loyal customer following.
Another strength mentioned is the professionalism and skill of certain nail technicians. One commenter expresses that they are always pleased with the employees who do their nails and that they do a great job. The commenter specifically mentions that the technicians are professional, go the extra mile to make them feel special, and that their nails always look pretty. This positive feedback suggests that Nailport Express has competent staff members who are able to provide satisfactory nail services to their customers.
In contrast to the positive comments, there are several weaknesses mentioned by numerous commenters. One major weakness highlighted is the lack of variety and skill in the nail services provided. Multiple comments express dissatisfaction with the basic and repetitive nature of the manicures. One commenter even mentions that the technicians don't seem to know how to perform specific requests, such as long almond nails. The lack of variety and skill in the services offered could be a significant drawback for customers seeking unique or more intricate nail designs.
Another weakness mentioned is the poor customer service and rude behavior of the staff. Several comments highlight instances where customers felt disrespected, ignored, or received unhelpful responses to their complaints. This suggests that Nailport Express may have a problem with their customer service, which can have a negative impact on the overall customer experience. The refusal to provide refunds or fix mistakes made by the technicians further emphasizes this weakness.
Additionally, cleanliness and attention to detail appear to be lacking at Nailport Express. One comment mentions that the place was not clean and that the nail technician did not cut the cuticles or clean the ends and edges properly. Lack of attention to cleanliness and detail can potentially lead to unsatisfactory results and undermine the overall quality of the services provided.
Furthermore, a lack of responsiveness to customer feedback is evident. Multiple comments express frustration at the staff's reaction to complaints, with some remarking that the employees became angry or dismissive when presented with negative feedback. This indicates a lack of professionalism and a failure to address customer concerns, which can result in a loss of trust and loyalty.
Overall, while Nailport Express may have strengths such as popularity and competent technicians, the weaknesses mentioned in the comments, such as a lack of variety in services, poor customer service, and cleanliness issues, suggest that there are significant areas for improvement. Addressing these weaknesses could help Nailport Express enhance its reputation and attract more satisfied customers.
Best TL Reviews
These people URGENTLY need to update! How is it possible that not even a NORMAL manicure knows how to do it? always the same, all very basic. apart and very important, in this place they only care about quantity and not quality. They make more and more people come in when everyone is busy just so you don't lose $ so you have to wait a long time. I think the owner is a blonde woman, she works HORRIBLE. she needs more practice!!!! Anyway, I'm sick of going to this place, they don't do pretty nails, they don't care that you are satisfied even THEY see the mistakes they make. And you know what is the funniest thing about this place? If you don't like something and you tell them, THEY GET ANGRY AH???? they are rude ! please do not go to this place, look at the amount of bad reviews it has????????????????????????
Horrible place. Asked for long almonds and a nude color and they gave me small almonds and didn’t clean anything up. I asked for a refund or for someone else to fix them and they refused. Nobody wanted to help me out. The man kept arguing with me saying it was my fault for his mistakes? Paid in cash and they didn’t want to refund my money. only said they’d give me a discount when i come back (as if i’d ever come back). Don’t bother coming to this place. Everyone is rude and they don’t listen to you.
My wife have been coming to Nailport Express for couple of years to do her nails and feet they do good work and my wife enjoy their work. This place always get busy all the time.
If I could give this ugly place a zero start I would!! I paid $28 dollars for my nails and $25 for a pedicure and let me tell you this is the most unprofessional place I have been to.. I am not from the area I just moved to downey from orange county and I would drive back to my city for good quality nails I would've done so.. I asked for him to fix my nail because the messed it up and he just said "yeah it's okay, it's just a little bit" he did not cut my cuticles, did not cleaned the ends and edges.. I WILL NEVER EVER CAME BACK!! I wanted to give them chance because they had done a okay job with my feet once before ????????????????????
THE WORSE NAIL PLACE EVER!
I'm always pleased with everyone who does my nails. They are professional and always do such a great job. My nails always look so pretty, they go the extra mile to make me feel special. I have been coming here for years.
I can't say enough good things about this place. First of all the lady that I've been going to for years works there and she is awesome her name is lunchy. She does a great job with minimal instruction leaves your nails looking perfect and the best part is that they last with all the work I do with my hands these nails take a punishment at keep looking great. Red is my color and if you look carefully at these days are ruby red. Many compliments on this color
I recently came here for the first time took me in as a walk-in Bryant & Tammy did my nails I’m happy with their service thank you
This is by far the worst nails spa I have ever been too! They rushed the job and gave me a very bad manicure. Won't be going back!
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Nailport Express Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
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| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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