Quick Facts About Nail Care Spa
Nail Care Spa strengths:
1. Clean and peaceful atmosphere: The new owners of Nail Care Spa have brought in a clean and peaceful atmosphere, creating a pleasant environment for customers.
2. Friendly and talented staff: Many customers have praised the staff at Nail Care Spa for being friendly, talented, and professional. They have mentioned specific nail technicians like Trang and Rachel who have provided excellent service.
3. Quality service: Customers have expressed satisfaction with the quality of service provided at Nail Care Spa. They have mentioned positive experiences with treatments such as eyebrow waxing, eyelash extensions, and pedicures.
4. Attention to detail: Some customers have appreciated the attention to detail displayed by certain nail technicians like Cindy and Tom. They have mentioned great outcomes in services like liquid gel applications and SNS full sets.
5. Luxury experience: The availability of mimosas and complimentary glasses of moscato adds a touch of luxury to the Nail Care Spa experience, making it more enjoyable for customers.
Nail Care Spa weaknesses:
1. Lack of communication: One customer complained about not receiving the desired results despite clearly communicating their preferences to the owner. They were disappointed with the way their nails turned out and felt that the owner and their wife were dismissive and rude.
2. Inconsistent service: A recurring issue mentioned by customers is the inconsistency in service when it comes to getting acrylic nails. While some nail technicians like Rachel and Amy are praised for their excellent work, others have been described as hit or miss. This inconsistency includes issues like different nail shapes, messy and crooked polish, and bubbles in the paint.
3. Lack of resolution: One customer had an unfortunate incident where the nail technician accidentally drilled into their nail bed, causing pain and discomfort. They were offered a small discount which they felt was unfair given the severity of the situation. The customer expressed dissatisfaction with the lack of effort from Nail Care Spa to solve the problem and the suggestion to simply apply gel polish over the wound.
4. Pricing: One customer mentioned that the prices at Nail Care Spa have increased but felt that it was not worth the money for getting acrylic nails due to the hit or miss nature of the service.
Overall, Nail Care Spa has strengths such as a clean and peaceful atmosphere, friendly and talented staff, and the capability to provide quality service. However, there are weaknesses in areas such as communication, consistency of service, resolution of issues, and pricing for certain treatments. Addressing these weaknesses can help Nail Care Spa improve and provide a better experience for their customers.
Best TL Reviews
❗️What I got vs what I asked for… It’s not important enough to go back and express my feelings. I’ll just simply NEVER go back. I kept trying to tell the owner (before and during the process) what I wanted. I showed pictures, I told him I wanted them smaller and thin. He said “haha it’ll be too thin. I’m good at this. This is actually my shop. I’ve been doing nails for a very long time.” Then his wife came to paint it and was very rude, aggressive and dismissive. I usually don’t write reviews but this was a terrible experience. I’m disappointed that I wasted my time, money and efforts on them. I’ll never go back there. These nails look comical.
This business is now under new management as I am told by new owners Cindy and Tim. Very clean, peaceful atmosphere, now serving mimosas!!!! I came in with a badly broken nail from out of town. Tim had it fixed in no time. Cindy waxed my eyebrows and the looked amazing!!! I returned a week later and let her do my lashes. Not the strip kind, individual ones. $150 and worth every penny. I picked up some cards because not many people know about the the new owners and the great service they provide. I'm giving them to all my friends!!
I am new to the area and looked for a nail tech and when I found this place I have never been anywhere else. Trang is amazing and all the other staff is so friendly and talented and professional!! Definitely refer everyone who ever ask me about my nails
I've been here before so I was excited to come back based on the service I was previously provided! No ma'am I came in knowing and communicating exactly what I wanted.. everyone acted like it was such an inconvenience (full set, gel polish).I guess they were too busy sitting in the message chairs enjoying movies on their phones.
I should have listened to my instincts....its almost like she did them just to say they were done...of course I notice along the way and tried to politely explain shape inconsistency. (They were supposed to be coffin)
Anyways I'll have to find someone to fix this botched job.
My expectations were obviously too high.
I went in for a "liquid gel" fill in. While removing my gel polish with a nail drill the lady doing my nails drilled into my nail bed and almost drew blood on my pinky. I brought it to their attention but since she had already removed all the polish from my other nails I asked if they just give me a discount for what had happened and go ahead and continue to do the rest of my fingers.
They offered me a $5 discount, which was less than 10 percent of the cost of my service, which totaled about $70. I didn't feel that discount was fair since she literally put a hole in my nail that now burns everytime water touches it. To her credit she did apologize but that didn't really help. I don't feel like they tried to solve the problem at all. They continued to try to convince me to just put gel on top of this wound in my nail. I ended up paying 5 bucks for the polish removal because I guess they did that....
I will never return and I don't suggest to anyone else does either. They didn't even get all the polish off.
Cindy did a great job using the liquid gel on my nails! Go check her out!
Been going to this place for years and it’s a great place for a pedicure, they do a great job every time. My only gripe is that getting Acrylic nails is so hit or miss. Rachel and Amy do a fantastic job, but everyone else is a bit spotty. If you don’t happen to get either of them, you risk your nails all being a different shape, the nail polish will be messy and crooked, bubbles in the paint. I’m not sure if it’s a lack of skill or they are just rushing. But given that the prices have gone up, it’s not worth the time or money to get acrylics here.
I had an Amazing experience today at Nail Care Spa! Rachel did my luxury pedicure & did a FANTASTIC job & Tom did my SNS full set and totally nailed it!!!(pun totally intended lol) I am so glad to be back at my FAVORITE nail spot...moved to Conyers and was going to the sister shop there but they truly pale in comparison to the original Nail Care Spa in Atlanta...I WOULD GIVE 10 STARS IF I COULD...highly recommend for a quality tier 1 experience!!! Oh and the glass of moscato was a nice touch ;)
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Nail Care Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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