Quick Facts About Today Nail Spa
Strengths:
- Professional and friendly staff who provide excellent customer service
- Patient and accommodating towards customers, even when they are indecisive
- Satisfactory results with nail services
- Good selection of polish colors available
- Powder dip manicure lasts a long time
- Quick and efficient service
Weaknesses:
- Overcharging for certain nail services
- Poor quality of nail work, with nails looking like they were done by a beginner
- Unsanitary practices, such as reusing dirty utensils on customers without cleaning or sterilizing them
- Communication issues, with some employees pretending not to speak English when confronted about unsanitary practices
- Unorganized and disorganized staff, leading to long waiting times and confusion about who will provide the service
- Rude and unprofessional behavior from staff members
- Inconsistency with color selection and the actual color on the nail sticks
- Poor pedicure quality, with rough heels immediately after getting the service
- Nails looking like they need a fill after only a few days
- Previous negative experiences with other nail salons in the area
In conclusion, Today Nail Spa has several strengths, such as professional and friendly staff, satisfactory results with nail services, and a good selection of polish colors. However, there are significant weaknesses, including overcharging, poor quality of nail work, unsanitary practices, communication issues, and unprofessional behavior from staff. The salon also seems to have organizational and consistency issues, leading to long waiting times and dissatisfaction with services. These weaknesses may negatively impact the overall customer experience and reputation of the salon.
Best TL Reviews
I tried this nail salon for the first time today and I was extremely satisfied with my service and the lady who worked on my nails was so professional and she had amazing customer service. She made me feel comfortable and welcome and I will definitely be going back. Since I relocated to the fairview heights/O'Fallon Illinois area almost 2 years ago, I've had really negative experience with the few nail salon I've tried to become a regular customer at. Anyway I can tell by this initial visit that this Salon will not be the same experience for me. She was also very patient with me and the fact that I couldn't make my mind up on the color I wanted. The overall final result was I'm very satisfied with the way my nails turned out and i had a respectful nail technician. I'm glad I found this place and I will be returning.
The service was ok. My complaint is that I paid 50.00 apparently if you want medium length which they consider long its extra then 4 to get matte top coat. The quality is a 1 star at best. They look like a beginner did them. I asked for coffin and I got square. Will be going somewhere else for my fill. And the nails themselves extremely thin.
I visited Today's Nail Spa in hope of receiving a clean and safe pedicure with a manicure. As I waited my turn to be serviced, I noticed the nail technician used the same nail utensils from one customer to the next without cleaning, changing or sterilizing them. Once it was my turn to be serviced, another nail technician attempted to re-use dirty utensils on myself. I then confronted her asking if she could obtain clean utensils. She then began to act as though she was unable to speak English and attempted to proceed with the pedicure. Another employee then became involved and instructed the nail technician to use alcohol to clean them prior to using them on myself. I declined. The nail technician then went to the back storage area to retrieve a new one of the utensils. However, when she sat down to proceed with the service, she continued to attempt to use the old pair of utensils. I declined services and departed the facility after informing them I was displeased and would be reporting them to the health department.
If I could leave 0 stars I would. I got there when they opened. Every staff member was rude. I waited one hour to be seated only to wait more time because they were so unorganized that no one knew who was going to do my nails. Two people worked on one person in the pedicure area while I waited 10 more minutes to finally get service. I picked my color and when LEE came back with the color it didn’t look right. He began on one finger and I said that it still didn’t look right, but I liked the color however it wasn’t the color on the nail stick I chose. He said that the color would change and kept going. After all 5 fingers are done I said that it didn’t look right and to go back and look at the stick to make sure. He came back and was angry that it in FACT didn’t look the same and I asked him to take it all off. He began to get angry and say that I should’ve said something before (WHICH I DID) and I told him that. After he soaked my nails he refused my service and told me to leave. Very unprofessional. It’s not my fault their colors aren’t updated on their nail sticks. So be aware of that and be aware of the rude staff as well. I’ll be going back to my usual place!!
Quick yet professional. They always do great job. Love the “Cat Eye” polish. They have a BIG selection of colors in all types of polish available - have gone to other salons and they were out of so many colors.
I love the powder dip manicure that I’ve gotten every single time!! Lasts 3 weeks easily!!!
However, don’t waste your time on a pedicure by the time I got home, my heels felt rough, already. of course in the store after soaking in warm water they felt great but the whole process beginning. To end took less than 30 min
This is 5 days after getting my nails done. I spent over $50 for it too look like I already need a fill. Will not be returning and do not recommend going here.
I just recently moved up here to Illinois in April and ever since, I have been too numerous of salons within the Fairview heights/O'Fallon area.. I was not pleased with any of them. In fact I was outraged by a few.... UNTIL.. I CAME ACROSS TODAY NAIL SPA!!! I have been there twice already and I'm even happier the second time then I was the first!! I love how it's not immensely busy. And you are not rushed in and out of a chair. Think I finally found a nail spa to go to continuously for this foreseeable future!!
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Today Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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