Sweet island

+1 910-622-2276

306 Roland Ave, Surf City, NC 28445 United States of America

Open Today: -

Quick Facts About Sweet island

Sweet Island Place has several strengths that make it a popular destination for customers. One of its major strengths is its phenomenal customer service. Multiple comments mention the friendly and helpful staff, particularly Aimee, who is described as an "absolute sweetheart." The positive customer service experience contributes to the enjoyable atmosphere of the place.

In addition, the delicious ice cream and treats offered by Sweet Island Place are highly praised by customers. One comment describes the ice cream as "awesome" and another mentions the "immaculate flavor" that overwhelmed their taste buds. The high quality and taste of the ice cream are likely major factors in attracting customers and keeping them satisfied.

Customers also appreciate the variety of seating options available at Sweet Island Place. The comment mentions great seating both indoors and outdoors. The availability of seating allows customers to choose their preferred environment, whether they prefer dine-in or outdoor dining. This flexibility contributes to the overall positive experience at the establishment.

Another strength of Sweet Island Place is the cute little gift shop located inside. Customers mention the wide range of cool products available for purchase, including shirts made of high-quality fabric. This adds an additional element of enjoyment to the visit, as customers can browse and potentially buy unique items.

The cleanliness of the establishment is another strength mentioned in the comments. Customers note that the place was extremely clean, which adds to the overall experience and makes customers feel comfortable and safe. Cleanliness is an important factor in customer satisfaction and loyalty, and Sweet Island Place excels in this aspect.

However, Sweet Island Place also has some weaknesses that affect the customer experience. One major weakness mentioned is the inconsistent and confusing closing time. A customer mentions being refused a milkshake at 8:50 PM, despite the establishment closing at 11 PM. This inconsistency creates frustration and disappointment among customers who expect to be able to order certain items until closing time. In this case, it is suggested that Sweet Island Place improves their communication and ensures that all staff are aware of the correct closing time to avoid customer dissatisfaction.

Another weakness mentioned is the lack of availability of certain menu items. One comment complains that the establishment refused to make a chocolate shake despite it being only two hours before closing. This lack of flexibility can be frustrating for customers, especially when the item is still available in the menu. Sweet Island Place should consider improving their ability to fulfill customer orders, even if it is close to closing time.

Furthermore, one comment mentions that the phone was off the hook, making it impossible to contact the establishment. This lack of accessibility can be problematic for customers who may have inquiries or need to communicate with the staff. Ensuring that the phone lines are operational and accessible to customers would be beneficial in improving the overall customer experience.

Lastly, there are some mixed reviews regarding the quality of the soft-serve ice cream and milkshakes. One comment describes the milkshake as tasteless, preferring a McDonald's milkshake over the one from Sweet Island Place. This inconsistency in the quality of the ice cream products suggests that there may be room for improvement in ensuring the flavor and taste consistency of their soft-serve ice cream and milkshakes.

In conclusion, Sweet Island Place has several strengths that make it a popular destination for customers. The outstanding customer service, delicious ice cream and treats, cute gift shop, seating options, and cleanliness are all notable strengths. However, there are also areas for improvement, such as the consistent communication of closing times, availability of menu items, accessibility through phone lines, and ensuring flavor and taste consistency in their ice cream products. Overall, Sweet Island Place offers a positive experience but could benefit from addressing these weaknesses to further enhance the customer experience.

Best TL Reviews

Phenomenal customer service and delicious ice cream, treats. Cute little gift shop inside as well. Aimee was an absolute sweetheart. They had great seating indoor and out. Place was extremely clean.

Tried to order a milkshake here at 8:50. I was told “sorry we aren’t making any more shakes tonight because we close before too long.” I figured they closed at 9 and I was understanding. ONLY TO FIND OUT THEY CLOSE AT 11!!!! Two hours before close and you can’t make a chocolate shake? Get some workers who aren’t lazy. This is ridiculous. I tried to call after finding out but the phone is off the hook. I guess they cleaned that for the night too and can’t use it.

went in the first time on 3/17/23, service was great and ice cream was awesome! went in again on 3/18/23 around 10pm (open sign was on and google said open till 11) 2 young boys and 1 young girl were in there starting to clean up, the girl plops herself onto the counter and asked me what i would like as if i was forcing her to do it. i was then asked by them if i could take it to go because they were closed already and i was also told that it was too hard for them to update their hours throughout the year because they change. they honestly could have just told me they were closed and i wouldn’t have really questioned it and just told them to turn the open sign off. and the hot fudge sundae was good but it was literally thrown together lol

Outside: Pulling in, I noticed the bright neon sign which provides an old school/very modern take. The beautiful lights outside make it an incredible date spot.

Inside: There are so many cool products to buy. Shirts that are moderately priced but felt like extremely high quality fabric. The menu is extensive but allows for a wide variety of choices.

Ice cream: I chose the Cotton Candy flavor for a singular scoop. Leaving a 5% tip price came about to $4.07. For the amount of ice cream and it’s immaculate flavor completely overwhelmed my taste buds.

I haven’t tried the food, nor used the bathroom to describe them but would highly recommend here.

Great local spot. Indoor and outdoor dining. Mask are required while ordering. Tables are spaced. There are picnic tables outside.

Best hotdog combo. Eat there 4/5 a month.

Had the pineapple paradise. Asked for whipped cream on top. Great topping for a well deserved vacation. Even got a little umbrella, awsome! Also had fun clothes to buy. Would come again. Parents had burgers, with delicious fries. Ice cream really good too!

Very pleasantly surprised how good the burger was. I'll go back just did that. I would not recommend the macaroni bites, but that is a personal taste choice, not the chefs fault. Has cute nick nacks and souvenirs to browse.

I cant speak for the hard icecream, but the soft serve and milk shakes are ugh. I got a chocolate milkshake and it tasted like nothing. I ended up throwing it out because it was so tasteless. Id pick a mcdonalds milkshake in a heartbeat over this $7 one. The flavored soft serve is just vanilla with a ring of flavor. Which was okay for a 2 year old who just wants the sprinkles. But the icecream wasnt even good. Opt for the hard icecream or the smoothies if you go there.