Quick Facts About Luu Nails & Spa
Strengths:
1. Excellent customer loyalty: The first comment highlights that the reviewer has been a loyal customer for 10 years. This demonstrates the ability of Luu Nails & Spa to build and maintain a strong customer base.
2. Talented and skilled staff: Multiple comments emphasize the skills and talent of the nail technicians at Luu Nails & Spa. Customers appreciate that their expectations are consistently exceeded, indicating a high level of craftsmanship and attention to detail.
3. Convenient location: One reviewer mentions that the salon is located just down the street from them. This suggests that Luu Nails & Spa is easily accessible, which can attract more customers who value convenience.
4. Good value for money: A customer states that the prices at Luu Nails & Spa are cheaper than other nearby places, making it an attractive option for customers seeking quality services at affordable prices.
5. Positive atmosphere: Customers mention that the staff at Luu Nails & Spa are kind and friendly. This creates a welcoming and pleasant atmosphere for customers, enhancing their overall experience.
Weaknesses:
1. Poor customer service experience: One customer indicates that the staff member who served them was rude and had poor customer service skills. This suggests that there may be inconsistency in the level of customer service provided by the salon, potentially leading to dissatisfied customers.
2. Limited availability: One comment mentions that the salon does their best to fit everybody in, indicating that there may be challenges in accommodating all customers due to high demand. This could result in longer waiting times or difficulties in scheduling appointments.
3. Lack of professionalism: The same customer who had a negative customer service experience also mentions that the staff member went outside to smoke a cigarette while the customer waited. This behavior could be seen as unprofessional and may leave a negative impression on customers.
4. Potential for inconsistent quality: Although the majority of comments praise the quality of the nails done at Luu Nails & Spa, there is a lack of consistency in customer experiences. While some reviewers are highly satisfied, others have had less positive experiences. This suggests that there may be variations in the skills and expertise of different technicians within the salon.
5. Limited range of services reviewed: The comments mainly focus on nail services, with little mention of other spa services offered. This suggests that Luu Nails & Spa may have a limited variety of services, which could impact its competitiveness compared to salons that offer a wider range of treatments.
In conclusion, Luu Nails & Spa has several strengths, including customer loyalty, talented staff, a convenient location, good value for money, and a positive atmosphere. However, there are also weaknesses, such as inconsistent customer service experiences, limited availability, potential lack of professionalism, inconsistent quality, and a limited range of services. Addressing these weaknesses can help Luu Nails & Spa improve its overall customer experience and maintain its customer loyalty.
Best TL Reviews
Luu does an amazing job! I’ve been going to her for 10 years and will be a loyal customer until the end!! Tell your friend and family to head over! They will not be disappointed!!
AMAZING ???? I’ve been going to this spot for some time now and have been happy to have such great people and talent located just down the street from me. I figured it’s high time I pop on and brag a bit. Everyone here is kind and do their best to fit everybody in. I’ve sat in every bodies chair at this point and have found that they all do a great job. I show them a what I want and they exceed my expectations each time! Thank you Luu, Hannah, and Kevin, you guys rock!
I’ve been going to lu’s for like two years now I’ve never been disappointed I love my nails every time she does an amazing job well worth the money I also get pedicures there and they are amazing very relaxing and well worth it
Luu is the best!!!! So quick and efficient but the nails are the best around! She never disappoints
I always get my nails done here and they definitely do a great job. 100% recommended
Was my first time there and a man greeted me, no other customers were in the shop but he told me to wait and went outside to smoke a cigarette. After about 7-8 mins he came back in and started doing my nails. Another customer came in and he was very rude to her. While painting my nails I hit my nail on the light that drys them and he got very upset. My nails came out nice but not very good customer service skills and very rude. The only reason I went there is because the nail shop I usually go to was closed. But definitely not going back.
Loveeeee this nail shop, very nice, very well done and cheaper than allot of places near by. I go here every other week and they never disappoint ????
Absolutely love getting my nails done! Always so friendly and very sturdy nails!
Place Pictures
Luu Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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