Quick Facts About Dila Nails And Spa
Dila Nails And Spa has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the business, we will examine the comments provided by customers.
Starting with the positive feedback, customers have praised the speed, friendliness, and professionalism of the salon. These qualities suggest that the staff at Dila Nails And Spa are efficient and skilled in their work. The fact that customers are willing to return and recommend the salon indicates a level of satisfaction with their overall experience. Additionally, specific nail technicians like Cash have received high praise for their attention to detail, ability to create desired looks, and engaging customer service. These positive comments showcase the strengths of the salon in terms of customer service and the skill of certain employees.
However, there are also several negative comments that point out weaknesses or areas of improvement for Dila Nails And Spa. One recurring issue is the durability of the manicures and pedicures. Multiple customers have complained about the short lifespan of their nails, with gel and dip manicures peeling or cracking within a week. This suggests a potential weakness in the quality of the products used or the technique employed by the salon. In addition to this, there have been instances where the salon did not correct or address these issues when brought to their attention, which reflects a lack of customer satisfaction and problem resolution.
Another weakness that has been highlighted is a lack of transparency in pricing. One customer reported being quoted $22 for acrylic nails but ended up paying $35. This discrepancy, along with the experience of nails lifting and requiring removal at another salon, indicates a lack of consistency and clarity in the pricing and service provided. This could lead to customer dissatisfaction and potential disputes over charges.
Furthermore, there have been reports of unpleasant experiences during services. One customer shared an incident where excessive scrubbing with a pumice stone caused severe pain and resulted in an open and bleeding heel. This highlights a weakness in the training and attention to detail of the staff, as well as a potential lack of awareness or care for customer comfort and safety. Such incidents can leave customers feeling traumatized and unwilling to return to a salon.
Overall, the strengths of Dila Nails And Spa lie in their initial speed, friendliness, and professionalism. Certain nail technicians like Cash have received high praise for their skills and customer service. However, weaknesses in the salon include inconsistent quality and durability of manicures and pedicures, lack of transparency in pricing, and instances of customer discomfort and safety concerns. These weaknesses need to be addressed and improved upon to ensure customer satisfaction and attract repeat business.
Best TL Reviews
First time here and while they were busy they were still very fast, friendly, and professional. Will definitely be going back and do recommend!
Hi. I've been going to this nails salon the past 3 months. The fist time was fabulous, the second time was ok and then the next few times it got worse. Both services were horrible. Fill and pedicure.. I feel like they took advantage of my kindness.. Its only been 8 days and my fill is damaged and the nails that were ok had to be removed along with the cracked ones. So now to find a good trustworthy nail salon?.?
Horrible, dip manicure cracked after 1 week- they won't correct this and have had this review removed 2xs. I've been here twice, first time gel that lasted almost a week before peeling. Tried again with the duo, not worth the frustration.
I scheduled a pedicure. The woman was nice and proceeded to begin the pedicure. At one point she used a pumice stone in my left heel. She begin scrubbing in a normal way for a pedicure. However, she kept scrubbing my left heel to the point that she was causing me severe pain. I told her to stop and she did. At the time I couldn't tell how bad the area was, but when I left the establishment and was at my car, my heel was open and bleeding. If you go to their establishment be aware of what can happen. I can say I will never go there again.
Great customer service as far as in person I called for walking to get regular acrylic nails they kept trying to sell me on gel polish all I wanted was acrylic nails. Was quoted $22 when I left I end up paying $35. I could have just went ahead and got gel nail what color. Two weeks after my nails are done my nails are lifting when it was time for a fill I had to go to another nail shop and they had to take off the nails completely which cost me more money. I've been getting my nails done for well over 15 years and never had the experience I had here if you're going to use cheap nail powder charge cheap pricing. They're lucky I paid cash or else I would be disputing the charges I took pictures and definitely will be posting. Beware you don't get what you pay for.
If you want a great set of nails, go see Cash!! He is super personable and funny. He is quick, BUT he pays attention to detail and to what he is doing. He has NEVER cut me and my nails always look amazing! I am super picky and he always makes sure that I love my nails, before I leave. I highly recommend him! I have been going to him for a couple of months now, and I won't go to anyone else.
Absolutely love this place! Hands down the best nail shop in Lodi. They have excellent customer service and great worksmanship! Cash is my go to nail tech! He does wonders and doesn’t disappoint. Never had to tell him what to do because he does my nails perfect every time! Down to the shape and color. Hes very engage with talking to the customers which made me feel very comfortable. I Highly recommend this place!
If you want Instagram nails Cash is your guy! Cash does an excellent job, he is very clean, professional, and fast! My nails always last! I couldn't be any happier with my nails! He's really good at what he does and can pretty much do anything! I totally love this place!
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Dila Nails And Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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