Brush & Blade Grooming Parlour

+1 417-621-0392

1027 S Main St, Joplin, MO 64801 United States of America

Open Today: -

Quick Facts About Brush & Blade Grooming Parlour

Brush & Blade Grooming Parlour, also known as Hair by Samantha Moore, has various strengths and weaknesses based on the comments provided.

Strengths: 1. Skilled Stylists: According to multiple comments, Samantha Moore and Steph Keller are highly skilled and deliver excellent haircuts. This indicates that the staff at Brush & Blade Grooming Parlour have the expertise to provide quality services to their clients.

2. Positive Customer Experience: The comments mention amazing treatment, suggesting that the salon prioritizes customer satisfaction. This positive experience can help in building customer loyalty and attracting new clients.

3. Versatility: The salon offers services for both men and women, ensuring a diverse clientele. This flexibility allows them to cater to different customer preferences and expand their customer base.

4. Ability to Fix Previous Stylist Mistakes: Natasha's crossover license in cosmetology and straight razor shaves gives her the expertise to fix mistakes made by other stylists. This ability to rectify haircuts can be a valuable asset for the salon, especially for clients seeking to correct previous hair disasters.

Weaknesses: 1. Poor Customer Communication: One of the comments mentions difficulty in scheduling appointments and receiving callbacks. This implies that the salon may struggle with customer communication, leading to frustration and potentially lost business opportunities.

2. Inconsistent Haircuts: There are a couple of negative comments regarding uneven haircuts and dissatisfaction with the final result. Inconsistent haircuts can lead to a loss of trust and credibility among clients, causing them to seek services elsewhere.

3. Pricing Discrepancy: The comment mentioning a $30 price for a haircut and dissatisfaction with the result suggests that there might be a discrepancy between the price charged and the quality of service provided. This can be a significant weakness, as customers expect to receive value for their money.

4. Lack of Attention to Detail: The comment stating that only one side of the hair was cut, resulting in different lengths and thickness, highlights a lack of attention to detail by the stylist. This indicates a potential lack of quality control within the salon, which can negatively affect the overall reputation and customer satisfaction.

To address the weaknesses and build on the strengths, Brush & Blade Grooming Parlour can consider the following strategies:

1. Improve Customer Communication: Implement a robust scheduling and communication system to ensure prompt responses to inquiries and appointment requests. This can enhance the overall customer experience and prevent potential loss of business.

2. Enhance Quality Control: Establish a quality control process to review haircuts before clients leave the salon. This will help identify any inconsistencies or mistakes, allowing for immediate rectification and meeting customer expectations.

3. Transparent Pricing: Ensure that the prices charged align with the quality of service provided. This could involve reevaluating the pricing structure and offering clarity to customers about the services they will receive at various price points.

4. Continuous Training and Development: Provide ongoing training and skill development opportunities to stylists to enhance their expertise and keep up with the latest trends and techniques. This will contribute to consistently high-quality haircuts and improve customer satisfaction.

In conclusion, Brush & Blade Grooming Parlour has strengths in terms of skilled stylists, positive customer experiences, and versatility. However, they must address weaknesses related to customer communication, inconsistent haircuts, pricing discrepancies, and lack of attention to detail. By implementing strategies to improve these areas, the salon can enhance its reputation and attract more satisfied clients.

Best TL Reviews

Hello Joplin, I wanted to update the community that, Samantha Moore has started her own business called, Hair by Samantha Moore. I have known Samantha for 2 years, and I wanted to show everyone that she is an Awesome Stylist. Don't let her pretty face scare you away. If your tired of getting random haircuts that don't look the same, then you definitely need to make an appointment at Hair by Samantha Moore today. She will have you looking like a Million Dollars, although you are worth more. Don't miss out on the Best haircut of your life, and look your finest for the Holidays! Hair by Samantha Moore cuts and styles, Men, Woman and Children. So why wait in line for a different style Everytime. Don't miss out on an opportunity for the style that you've been waiting for. I'll be back.

Thank you Samantha Moore!

Steph always does the best job. I wouldn’t pay anyone else to touch my hair!

If you want the best cut and amazing treatment see Samantha Moore at Brush and Blade. She is the best

Steph Keller did my best blonde yet! And hair cuts are ???????????????? (awesome)

Natasha is such a great stylist and has a crossover license both for cosmetology and able to do straight razor shaves. She fixed my hair from another stylist. I highly recommend her!

Poorly run business.. you cannot get anyone to schedule you or call you back for a appointment

They did me dirty! This lady only cut one side of my hair it is different lengths and thickness. Done so dirty. Fs not worth $30. Prolly will come back bc it was cool to get my hair shampooed. Hated the rest tho.

I couldn't tell how bad it was until I got in better lighting. $19 + 20% tip for a bad haircut. I just hope the back is okay.