Quick Facts About Super Nails
Super Nails place has received a mix of positive and negative comments from customers. In order to assess its strengths and weaknesses, we will analyze each comment and categorize them accordingly.
One of the strengths that can be inferred from the comments is the talent and skill of Sandy, one of the technicians at Super Nails place. One customer mentioned that Sandy did an amazing job on their nails, paying attention to detail and making them look exactly like the picture they showed her. This demonstrates the talent and expertise of Sandy, which can be considered a strength of the salon.
Another strength observed in the comments is the ability to get an appointment, especially if walking in. One customer mentioned that it was easier to get an appointment by walking in rather than calling. This suggests that they accommodate walk-ins effectively and prioritize customers who show up at the salon. This can be seen as a strength as it allows for flexibility and convenience for customers.
On the other hand, there are several weaknesses highlighted in the comments. One common issue mentioned is poor customer service. Some customers felt that the staff at Super Nails place lacked friendliness and were unprofessional. One customer mentioned that they encountered an incident where a technician was rough and caused them to bleed during their appointment. Additionally, another customer mentioned that Sandy, who had received positive reviews from others, appeared impatient and unbothered by the outcome of the work. These instances of poor customer service highlight a weakness in the salon's ability to provide a friendly and professional environment for its customers.
Another weakness identified in the comments is the rushed and inadequate service provided during pedicures. Several customers mentioned that their pedicures were rushed, with one customer stating that their pedicure lasted only 17 minutes. They felt that the technicians did not spend enough time and effort on their feet, resulting in a disappointing experience. This suggests a weakness in the salon's ability to provide thorough and quality pedicures.
Furthermore, some customers also mentioned issues with communication and appointment scheduling. One customer mentioned that they missed an appointment because they were not asked for their name while making the appointment. This indicates a weakness in the salon's communication and appointment management systems.
Based on the strengths and weaknesses identified, Super Nails place has several areas in which it excels, such as the talent of certain technicians and the ability to accommodate walk-ins. However, it also has significant weaknesses, including poor customer service, rushed pedicures, and communication issues.
In order to improve, Super Nails place should focus on enhancing customer service by providing friendly and attentive staff members who prioritize the satisfaction of customers. Additionally, they should work on improving the quality and thoroughness of their pedicures, ensuring that customers receive a relaxing and fulfilling experience. Effective communication systems and procedures should also be implemented to prevent scheduling and appointment-related issues.
By addressing these weaknesses and capitalizing on their strengths, Super Nails place can enhance its reputation and attract more satisfied customers. It is crucial for the salon to prioritize customer satisfaction and consistently provide high-quality services in order to thrive in a competitive industry.
Best TL Reviews
Sandy did an amazing job on my nails. She made them look exactly like the picture I showed her and worked very carefully. She is so talented! I will definitely be returning to get my nails done here again.
instead of letting me soak off gel quan luong was rough and used drill . I started to bleed Andd asked to soak. She then started on someone’s pedicure and I had to wait for her to finish . Unprofessional and I won’t return ..sorry not sorry!
Been there 4 times, before giving this review so this isn’t a one time experience. I really wanted to make this place my go-to nail salon.
Getting an appointment is not so hard if you walk in ( was hard to get them on the phone , but after visiting I realized it’s because the technicians there get busy with work and can only pick up the phone when no one is working ) but be very clear while making your appointment. They give very hurried talks and I missed an appointment once because I forgot to give my name and I was not asked ( I walked in) .
Gave it 3stars because they do get the work done ; I fixed acrylic nails all 4 times and it lasted a pretty good time but customer service is poor. They are unfriendly and hide it with their lack of not speaking too good English. I saw most of the good reviews recommended Sandy , so I booked my last two appointments requesting her and I seriously found it hard to reconcile the Sandy in the reviews to the Sandy in person. She was impatient with me, when I asked questions, she seem irritated and would not engage , she actually used a statement “ hurry up and make up your mind about your nail color , I don’t have time “( while still filing my nails ), and maybe because I am used to nail technicians who make suggestions, I found her not even bothered about the outcome of her work rather odd.
The first two appointments was with a man who is always in blue ( I believe his name is Hong, not certain ) but he was nicer while working with him than the lady .
If you don’t care about the unfriendly vibe you get , then it’s a place that still gets the work done .
Editing an old review **
I had great experiences with ny dip manicure and regular or spa pedicure up until this past Tuesday. Pedicure went great, manicure could've been done better by myself. My cuticles are raw and it's very subpar work.
The polishing part of the pedicure was the better part of the pedicure. I was done in 20 minutes with the full pedicure. I sat in the chair at 3:52 was done by 4:19. I felt very rushed even though I was the only on there for a pedicure and no one else was there.
This place is fancy and clean, BUT the pedicures are rushed and not thorough. The entire Pedicure took around 25 minutes and that included a calf massage that took around 10 minutes. Typically, salons take around 4 minutes on the legs, but not this time. I certainly wish she spent more time on my actual feet. I've had several pedicures in my life, and this was the first one that I walk away from feeling like nothing had been done to my feet. And, to make matters worse, i still had salt scrub on my ankles when I got home. Very very disappointing. I won't be back.
I had not been to Super Nails in over 2 years. I was there today for a pedicure. The place was almost empty when I walked in which I thought was odd. My pedicure lasted exactly 17 minutes. She rushed through the process as if she was going somewhere. The massage consisted of a few vigorous scrubs to my feet and shins. I'm used to pedicures that last 45 minutes or more. My nails look good, but as soon as I began to relax she was done. When I went to pay, the guy at the front did not thank me and when I gave him $ to give the woman, he said nothing. Poor customer service and I will not return.
I just had my first visit at SuperNails after a friend recommended me. I called to make an appointment when they opened (9:30) and they scheduled me for 10:30 the same day. I was immediately happy with how inviting and clean the space was. Sandy took me immediately when I got there and she did a great job. The nails look great, she really took her time on the construction and detail, and she was so gentle on my hands that I could’ve fallen asleep. It was also cheaper than other studios I’ve gone to in the area. Will be coming back!
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Super Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | Closed |
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