Quick Facts About Paola Villa Hair Design @paolavillahairdesign
Strengths:
1. Professional and knowledgeable staff: Multiple comments mention that the staff at Paola Villa Hair Design are professionals who know what they are doing. They have the expertise and skills to handle various hair concerns and provide top-quality service.
2. Use of top-quality products: Customers appreciate that the salon uses high-quality products in their treatments and services. This ensures that the customers' hair receives the best care and that the results are long-lasting.
3. Attention to detail: The salon takes the time to evaluate the customer's hair and understand their desired outcome before proceeding with any treatments or services. This attention to detail ensures that the stylists are on the same page as the customers and can deliver the results they want.
4. Great customer service: Multiple comments mention the friendly and welcoming atmosphere of the salon. Customers feel well-taken care of and appreciate the attentiveness of the staff.
5. Skilled stylists: Customers praise the stylists' skills and dedication. They mention specific stylists by name and highlight the great results they achieved. The stylists are described as patient, dedicated, and having amazing energy.
Weaknesses:
1. Inconsistency in scheduling: One comment mentions a recurring issue with scheduling appointments. The customer scheduled with the owner, Paola, but was repeatedly assigned to another stylist and had to wait for a long time. This inconsistency in scheduling can be frustrating for customers and may cause them to question the salon's organization.
2. Unwanted results and dissatisfaction: One comment describes a negative experience where the customer did not receive the desired outcome for their hair. They mention that the color was much darker than what they wanted, and they were left disappointed and upset. This dissatisfaction can impact the salon's reputation and discourage potential customers from visiting.
3. High prices: The customer who had an unsatisfactory experience mentions paying a high price for a service they didn't want. They express disappointment and frustration at having to pay a significant amount ($520) and not being satisfied with the results. This high price point may deter potential customers who are seeking more affordable options.
4. Lack of communication: In the negative comment, the customer mentions that their stylist, Naty, messed up the formula and did not provide the desired outcome. This suggests a breakdown in communication between the stylist and the customer, leading to a disappointing result. It is crucial for the salon to ensure effective communication with their clients to avoid misunderstandings and deliver the desired results.
Overall, while Paola Villa Hair Design has several strengths such as professional staff, high-quality products, and great customer service, they also face some weaknesses in terms of inconsistent scheduling, unwanted results, high prices, and lack of communication. It is essential for the salon to address these weaknesses to provide a consistent and satisfactory experience for their customers.
Best TL Reviews
Recomiendo este lugar. Mi experiencia fue genial. Paola y su equipo son personas profesionales que saben lo que hacen y utilizan productos de primera calidad. Yo Llegué con un desastre en mi cabello porque en otra peluquería me hicieron un mal trabajo. Naty tomo la responsabilidad de arreglar mi cabello. Ella fue muy cuidadosa y dedicada hasta que obtuvimos el resultado soñado. Yo estoy súper feliz con mi cabello, me encanta. ????
I recommend this place. My experience was great. Paola and her team are professional people who know what they are doing and use top quality products. I arrived with a disaster in my hair because another hairdresser did a bad job for me. Naty took responsibility for fixing my hair. She was very careful and dedicated so that we got the dream result. I'm super happy with my hair ????
Amazing! I am very picky about my hair and I’ve been in the search for a while of a salon of professionals, I found this hair salon online and did some research and decided to give it a try, it was a great decision! One thing I loved is that before doing anything, the evaluate your hair and what you want and tell you straight forward how much it will be. The attention is amazing, everybody is nice, the owner Paola es una divina, she’s on top of all her stylists making sure everything is going the way it should, my stylist was victor and he’s the top! He was amazing, incredibly dedicated, patient and he has an amazing energy! I loved the results and besides recommending them, I will definitely be back! Great job guys, happy client over here!????????
Do you think this Hair Salon is expensive? Let me show you the results of my hair after trying to find something cheaper! I went to other place just to get a hair cut, the girl told me I had some grey hair and proposed me to cover it, I told her I had a balagaye and I didn’t want to messed up the color, she said she knowed the technique so I believed her, The results were awful as you can see in the picture!
I thought nobody could fix it but I went to Paola Villa’s Saloon and Naty García helped me a lot! She was very honest with me and she said she couldn’t do the balagaye cause that would damage my hair even more, but she would try to do a color correction to fix it. The results amazed me! She not just fixed the awful color that I had but she made my hair looks like if I had a balagaye without even fading my hair!
Complete in love with the results and with a great lesson learned! Lo barato sale caro! Thank you Naty you are very professional, you saved my hair!
Quede encantada con este salón y en especial con Naty! Fue muy linda , amable y supo hacer mi visión una realidad! El color me encantó y no podría estar más satisfecha! Definitivamente recomiendo este salón!
Me encanto la experiencia con ustedes una atención súper buena la peluquería hermosa Gracias a naty García me encanto su trabajo todo lo que hizo mi cabello quedó hermoso y sano enamorada de lo que hizo súper recomendada ❤️
Thank you so much naty garcia , she been doing my hair for about a year My hair before was really bad and she recovered !
Love this saloon I go there once a week to do Wash and dry and they're really nice highly recommend this saloon One of the best in atl!!!!
Natalia did my hair and I love it! I was kind of reluctant to go darker but she definitely made the color look gorgeous!!
I wanted to love this salon but after giving them 3 chances, im done. This last time I got my hair done, scheduled with Paola and she always schedules me with another stylist..after making me wait for 1-2 hours. Naty did my hair and messed up the formula. My hair was not what I wanted. It’s so much darker. I spent 8 hours and left crying. They offered to fix it but after my experience, I did not want to go back. I paid full price for something I didn’t want ($520, which is ridiculous) and she expected a tip after that! Tips are not expected but instead appreciated. I’m so disappointed in this service and will never ever recommend this salon to anyone.
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Paola Villa Hair Design @paolavillahairdesign Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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