Quick Facts About Diamond Nails & Spa
Diamond Nails & Spa has received a mix of positive and negative comments from customers. To analyze the strengths and weaknesses of the place, it is important to consider the feedback provided.
One of the strengths of Diamond Nails & Spa is the quality of their services. Many customers praised the nail technicians for doing an excellent job on their nails and leaving them looking stunning. The gel pedicure received positive feedback as it effectively removed excess skin on the big toe and provided a clean and nice appearance. Additionally, the expertly painted designs and quick service for a simple manicure were also highlighted as strengths. This indicates that the nail technicians at Diamond Nails & Spa are highly skilled and provide satisfactory results to their customers.
The friendliness and welcoming atmosphere of the salon is another strength mentioned by a few customers. They appreciate being offered a drink upon arrival and find the staff to be lovely and friendly. This creates a positive experience for customers and contributes to a comfortable environment.
The reasonable pricing of the services provided is seen as a strength by some customers. They feel that the good value for money makes the salon an attractive choice for their nail care needs.
However, there are also some weaknesses mentioned by customers, which Diamond Nails & Spa should address. One recurring issue mentioned in the comments is the lack of consistency in customer service. Some customers had negative experiences with the owner and other employees, describing incidents where they were brushed off or ignored when trying to address concerns or get their nails fixed. This indicates a lack of professionalism and customer care, which can be detrimental to the overall reputation of the salon. Rude behavior and dismissive attitudes mentioned by customers should be corrected to create a more positive experience for customers.
Another weakness mentioned is the inconsistency in the quality of the manicures and pedicures. One customer reported chipped nails and uneven results just two days after getting a gel manicure. The place should strive for better quality control to ensure that their services are consistently up to standard and meet customer expectations. Additionally, some customers mentioned that the nail technicians can be rough and cause bleeding during the nail care process. This indicates a need for better training and supervision to ensure that the services are carried out with care and precision.
Long wait times are also mentioned as a weakness by some customers. While it is acknowledged that the quality of the service is worth the wait, it would be beneficial for Diamond Nails & Spa to address this issue to ensure customer satisfaction. Implementing strategies to reduce wait times, such as optimizing scheduling or increasing staff, could help improve the overall customer experience.
In conclusion, Diamond Nails & Spa has strengths in the quality of their services, friendly atmosphere, and reasonable pricing. However, they need to address weaknesses such as inconsistent customer service, quality control issues, rough handling of nails, and long wait times. By addressing these weaknesses and building upon their strengths, Diamond Nails & Spa can further enhance customer satisfaction and establish themselves as a reputable nail salon in the SGV.
Best TL Reviews
This was my first time coming here to do gel pedicure with my friend. She’s been going here for quite some time now and recommended it. I ended up going with the gel pedicure for the first time. Crystal helped me and was very good! She helped clean out the excess skin that’s hard to remove in the big toe and looks so nice. Although the original color I wanted was not available, the alternative color turned out great! The nails dried very quickly and the leg massage and mask was relaxing. We went between 3:30-4pm and it was not busy so it was the perfect time to go compared to on Friday evenings when everyone is coming home from work. I highly recommend this place!
2 days after getting gel manicure it chipped, and nails were uneven. Told me to come in whenever to get it fixed. I drove 20 min 2 times. First day she didn’t show up and 2nd day she was busy and did not acknowledge me. The owner was rude and no one else would fix it. I would not recommend.
I came here cus of the great IG pics I seen online+my sister likes this place. Asked for stiletto nails but got these instead. I went home and cut them off. Im realizing that Vin is the go-to person. Might give it another shot at another time but with Vin.
I’ve been attending here for a few months now. Everyone in there is lovely and so friendly. I am always offered a drink when I come and it’s good value! I loved my nails done.
nails are absolutely stunning, but some of the employees have a big attitude. one of my friends told the cashier she didn’t like her nails and he looked at her, ignored her .. then walked away. sometimes their too rough on your nails and make you bleed, this place needs to get their stuff together.
I can't say enough about the pedicure that I received. It was absolutely wonderful. She did a wonderful job and fixed my feet so nicely! This is now my new go to place....You should check them out!!
I came in for a simple manicure and ended up getting an expertly painted design. The whole process only took about 15 minutes, and I was on my way in less than 30minutes. Definitely will be going back!
Shoutout to Vinh for always taking such good care of my nails!!!
I've been going here for over seven years and I absolutely love their new location. It's super spacious compared to their former location. All their nail techs are highly skilled. It's the only place I trust to take my diabetic godmother to get a pedicure especially Nhu. My godmother loves her and how thorough she is. Sometimes the wait can be a little long but I can I assure you that Diamond Nails is worth the wait.
I'll definitely be going here for years to come. I would highly recommend if you're looking for a great nail salon in the SGV.
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Diamond Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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