Quick Facts About Key West Full Service Salon and Spa
Key West Full Service Salon and Spa has received both positive and negative comments from customers, indicating various strengths and weaknesses of the establishment. Let us analyze them in detail:
Starting with the strengths, one customer had a positive tanning experience, mentioning that no appointments were needed and there was no waiting time. This indicates that the salon has efficient service and manages its clients well, ensuring minimum waiting times.
Another customer praised the beautician, Atefah, for doing an amazing job with their ultra-curly hair. This is a testament to the salon's expertise in dealing with different hair types and providing excellent haircuts.
The comment about Mikayla hitting the nail on the head every time suggests that the salon has skilled and experienced nail technicians. This is a valuable strength as customers often look for consistency and reliability in their nail services.
The affordable prices mentioned by a customer indicate that Key West Full Service Salon and Spa offers competitive pricing. This is important for attracting new customers and retaining existing ones by providing value for money.
The salon's attention to hygiene and safety measures, such as temperature screening, handwashing, and sanitizing workstations, was appreciated by a customer. This shows that the salon prioritizes the well-being of its clients and takes necessary precautions, especially during the ongoing pandemic.
Another strength lies in the friendly and personable service provided by the staff. Customers have mentioned feeling like they are visiting long-time friends and receiving impeccable service. This indicates that the salon has a welcoming and warm atmosphere, creating a positive experience for its clients.
Moving on to the weaknesses, a customer had a negative experience with a gel manicure. The quality of work, such as nail polish on the skin, bubbles under the polish, uneven French tips, and missed cuticle cutting, suggests a lack of attention to detail and poor execution. This is a significant weakness as it directly affects the quality of the salon's services and customer satisfaction.
Furthermore, the refusal of a refund and the owner's rude behavior when the customer called to address the issue highlight a lack of customer service and professionalism. This can lead to negative word-of-mouth and a loss of potential customers.
Additionally, one customer mentioned that they were given limited and inconvenient options for rescheduling their appointment. This suggests a lack of flexibility in accommodating customer preferences and availability. It is essential for a salon to be flexible and accommodating to ensure customer satisfaction.
In conclusion, Key West Full Service Salon and Spa possesses strengths such as efficient management of appointments, skilled staff, competitive pricing, attention to hygiene, and friendly service. However, the weaknesses lie in the inconsistent quality of services, poor customer service in handling complaints, and limited flexibility in accommodating customer needs. Improving these weaknesses can help the salon enhance its overall reputation and customer satisfaction.
Best TL Reviews
I came to key west to get a gel manicure, during my experience my nail tech was super nice, however the work wasn't up to par, I had nail polish on my skin, with bubbles under the polish, my French tips weren't even I didn't even get my cuticle cut. None of the normal manicure things were done. When I called about this I was refused a refund very rudely as I spoke with the owner she offer times for me to come in which were all very unreasonable as it is a week night and wanted me in very late and wouldn't allow me to come the following morning. This was so bad, I was forced to spend another 40 dollars to get them fixed else where! VERY UPSETTING especially with the way I was spoken to when I called about the issue.
Walked in on the off-chance I could get a desperately needed haircut right before a funeral on a Saturday. The beautician was off but still there. Not only did she give me a haircut, but she did an AMAZING job! Which is not easy with ultra-curly hair!!! Thank you from the bottom of my heart, Atefah!!! Will always come back!!!
Friendly people. Great tanning experience,with no appointments needed, and no waiting.
Mikayla hits the nail on the head every time!
This is the best place by far to tan! Their beds are the best, and the prices are even better. You definitely get your bang for your buck here!
Great experience! Temperature screen and asked to wash my hands upon arrival. Spaced work stations, sink sanitized before and after washing my hair. Mikala did a great cut while we both wore a mask. Thank you.
Friendly and personable. Went out of their way to make sure I was happy with all of my services. I use it for tanning, getting my hair done, and also for manicures and pedicures. They do also offer lashes.
The ladies are so friendly. It's like going to visit a long time friend. The service is impeccable. They never do a rush job. You feel truly pampered after leaving the salon.
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Key West Full Service Salon and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 06:00 AM - 07:00 PM |
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| Tuesday | 06:00 AM - 07:00 PM |
| Wednesday | 06:00 AM - 07:00 PM |
| Thursday | 06:00 AM - 07:00 PM |
| Friday | 06:00 AM - 06:00 PM |
| Saturday | 07:00 AM - 01:00 PM |
| Sunday | 09:00 AM - 12:00 PM |
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Location
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