Nails N Nails

+1 727-343-9679

6800 Gulfport Blvd S # 102, South Pasadena, FL 33707 United States of America

Open Today:

Quick Facts About Nails N Nails

Nails N Nails place has various strengths and weaknesses based on the comments provided. Let's begin by discussing the strengths of the salon.

Firstly, Tina, one of the technicians, received high praise for her exceptional work. A customer mentioned that she did a fantastic job shaping both their toes and nails. This positive feedback reflects the expertise and professionalism of Tina, which can attract more customers who are looking for quality service.

Additionally, the salon was commended for its friendly atmosphere and great prices. The comment mentioned that despite not being the fanciest place, Nails N Nails was the friendliest in the area. This implies that customers feel comfortable and welcomed in the salon. The affordability of their services is also an advantage, as it can appeal to budget-conscious individuals or those who value good quality at a reasonable price.

Another strength mentioned in the comments is the personalization and personability of the staff. One customer mentioned that the salon had one of the best experiences they've had in a long time. They appreciated the friendliness and warmth of the staff, specifically mentioning Ann, who provided an amazing job. This attribute can contribute to building a loyal customer base and positive word-of-mouth referrals.

Furthermore, the excellent work done by Vicky garnered praise from a satisfied customer. They specifically mentioned that their nails looked beautiful, highlighting the talent and skill of Vicky. This positive review can attract new customers looking for a technician who consistently delivers great results.

On the other hand, there are some weaknesses that surfaced in the comments that need to be addressed.

One customer expressed their dissatisfaction with the salon's inability to fulfill their design request. They felt that the staff lacked the courage to say no if they could not do a particular design. This weakness suggests that the salon should work on better communication skills and managing customer expectations. It is important for the staff to effectively communicate what designs can be executed to avoid any misunderstandings or disappointments.

Another customer had a negative experience with one of the technicians, Vicky. They described their encounter as unprofessional and cheap. The customer requested tips on all of their nails but was refused by Vicky. Moreover, Vicky's behavior was deemed rude and insulting. This incident reflects poorly on the salon's customer service and professionalism. It is crucial for the management to address this issue promptly, retrain and educate their staff on providing respectful and quality service to all customers.

Additionally, a customer mentioned that their nail trimming request was not followed, resulting in a deformed nail. This error might imply a lack of attention to detail or poor execution by the technician. To maintain customer satisfaction, the salon should focus on providing precise and meticulous nail services.

In conclusion, Nails N Nails place has several strengths, such as the exceptional work of Tina, the friendly atmosphere, excellent prices, and the personability of the staff. However, there are areas that need improvement, including better communication with customers, addressing unprofessional behavior, and ensuring precise execution of requested services. By addressing these weaknesses, the salon can build a stronger reputation and provide a better overall experience to its customers.

Best TL Reviews

I’ve never been to this salon before but I tried it with a friend. Tina did THE BEST job I have had in many years! Perfect shape on both my toes and nails! Will definitely be back!!

Absolutely freaking terrible I think that if you can’t do a design that a person wants and you’re too afraid to say no then why are you working there

The place isn’t the fanciest, but it’s certainly the friendliest place around. And great prices.

Awesome service, very friendly and excellent, not to mention beautiful nails! Vicky is the absolute best!

By far one of the best experiences I've had a nail salo

n in a long time.. I've been salon hopping to find a new place. These ladies were so personable and friendly. Ann did an amazing job. Definitely will be back and highly recommend

I just got a pink and white set of nails done by Tina. She did an excellent job.

Do not recommend this place at all! Very unprofessional and cheap. This was my first time at this place and I will not be returning. I got a dip powder manicure and was not happy with the results. I told her that I wanted tips on all of my nails and she refused to put them on all of them like I had asked and paid for, and only put the tip on one nail. At first, the person was some what nice, as soon as I asked her to fix a nail (they were ALL different shapes and sizes), she started yelling at me, insulting me and my nails and being extremely rude. She was shaking her head, speaking in her language to the other ladies and yanking my hand. Her name was Vicky. In the end, she ASKED me for a tip... I have never experienced this kind of customer service and hope not to in the future. I would like to give this lady the benefit of the doubt and say that she was having a bad day but this experience left me saddened and extremely unhappy.

I told her not to trim my nails. I don't know what she was thinking when she took a huge chunk of nail off the side. It's sore and I'm afraid it will get infected. She only did it to one side. My nail now looks deformed.