Modern Nails

+1 334-298-9444

1103 Highway 280 Byp, Phenix City, AL 36869 United States of America

Open Today: -

Quick Facts About Modern Nails

Strengths:

1. Skilled and professional nail technicians: Multiple comments mention the skill and professionalism of Tracy, one of the nail technicians at Modern Nails. Customers commend her work and mention that they are satisfied with the outcome of their nails. This indicates that the salon has talented staff who can deliver high-quality nail services.

2. Polite and accommodating staff: The staff at Modern Nails is praised for their polite and accommodating behavior. This suggests that the salon has a customer-centric approach and values good customer service. Politeness and accommodation make the customers feel welcomed and appreciated, enhancing their overall experience at the salon.

3. Happy and satisfied customers: Several comments express satisfaction and enjoyment of the customers' time at Modern Nails. This indicates that the salon has successfully created a positive and pleasant environment that customers appreciate and enjoy. Happy customers are more likely to return and promote the salon through positive word-of-mouth.

4. Long-standing customer relationships: Some comments mention customers who have been going to Modern Nails for years, indicating that the salon has managed to build and maintain long-term relationships with its customers. This demonstrates the loyalty and satisfaction of these customers, suggesting that the salon has consistently provided satisfactory services to retain them.

Weaknesses:

1. Long wait time and time-consuming service: One comment mentions a long wait time, and another comment mentions spending 2 and a half hours at the salon for a service that should have taken less time. These comments indicate a possible weakness in terms of efficiency and time management. Long wait times and slow service can be frustrating for customers and may deter them from returning to the salon.

2. Inconsistent results and quality issues: A few comments mention issues with the quality of the nail services. Customers mention lumpy nails, air bubbles, and gaps in the nails, indicating inconsistencies in the results achieved by the nail technicians. Inconsistent results can lead to dissatisfaction and may deter customers from returning or recommending the salon to others.

3. Lack of responsibility and poor communication: One comment mentions the owner's refusal to admit her mistake and take responsibility for a brow waxing error. Another comment highlights poor communication and the salon's tendency to skip over customers. These weaknesses highlight a lack of accountability, responsibility, and effective communication within the salon. Such issues can lead to negative customer experiences and damage the salon's reputation.

4. Children as a distraction: One comment mentions that the owner's children run around the salon, causing distractions. This indicates a lack of professionalism and proper management of the salon environment. Distractions from children can negatively impact the overall customer experience and may lead to lower customer satisfaction.

Overall, while Modern Nails has strengths such as skilled technicians, polite staff, and happy customers, it also has weaknesses related to long wait times, inconsistent quality, lack of responsibility, and distractions from children. Addressing these weaknesses could help the salon improve its overall performance and customer satisfaction levels.

Best TL Reviews

Tracy did an outstanding job on my nails. She did a great job on my toes as well. The staff was accommodating and polite. You do not have nail salons like this. I really enjoyed my time there. She will definitely be my new nail tech!

1/5 & don’t recommend . For starters , I was there 2 and a half hours with no wait before hand. First I asked for French ( white ) tips but the guy glued the tips halfway down my nail so I asked him to just put the blue that’s on my toes over the white tips so I wasn’t being too problematic. He kept the drill turned up way too high even after I told him he was burning my fingers. After all that he told me I owed $110 for perfect toes but lumpy & sloppy done finger nails that took 2 1/2 hours.

Well, half an eyebrow gone and after years of frequenting this shop the owner couldn't even admit she messed up. Tracey had the nerve to say I came in with half a brow like she didn't just rip it off during a brow wax. The 65 health score should have deterred me but I was foolishly loyal. Her kids run around the salon and are a distraction. Beware if you frequent this salon, she's great until she's not. Don't expect her to take responsibility.

My first time going there..my nails were done the length I wanted but I had to have acrylic added to a nail because there was a big gap, later realized that a couple of nails has bumps in them and more than one nail had air bubbles...

Tracey has my nails right ever holiday. Make an appointment though she stays busy!!! She is really good.

Tracy is a really professional nail tech! She does amazing work. She’s never rude and makes sure you leave with exactly what you want. I have been going to Model Nail Salon for years now! The entire staff is great! Would I recommend this nail salon….Absolutely!!!

Had 2 get a fresh full set. I had several nails that started lifting & cracked my real nails. They guy that did my full set took his time & was very patient with me. He made sure to handle my nails with TLC. When he finished I was not only pleased buy his customer service skills, but my nails actually looked like I wanted them to look 1 month Pryor into going to him. I will definitely be a regular & will recommend them to anyone

Everytime I go to this place they skip over customers. I've visited this shop on two different occasions and the service has been horrible. Each time I state pedicure and full set, but it never fails I'm always getting skipped over with my nails. I waited a whole hr after my feet were done and still didn't get my nails done. Meanwhile she's starting a full set on someone that walked in way after me. Poor communication is their problem. Does great work but when your customer service is bad what's the point.