Forever Nails And Spa

+1 734-856-2000

3366 W Sterns Rd #2B, Lambertville, MI 48144 United States of America

Open Today: -

Quick Facts About Forever Nails And Spa

Forever Nails And Spa place receives mixed reviews from customers, with both positive and negative experiences being highlighted. This analysis aims to provide a comprehensive understanding of the strengths and weaknesses of the establishment based on the comments provided.

One recurring weakness mentioned by customers is the issue of long wait times. One individual mentioned that despite arriving early for their appointment, they still had to wait an additional 30 minutes. Another customer expressed frustration at having to wait for their scheduled appointment, only to see another person walk in and be seated immediately. These instances suggest a lack of proper scheduling or time management, causing inconvenience for customers.

Another weakness highlighted is the lack of skill and knowledge demonstrated by some of the staff. One customer mentioned that the technician did not know how to perform the service they wanted, resulting in them settling for a different outcome. Additionally, a customer complained about their experience with a specific nail technician who not only provided a bad service but also cut their fingers and left the nails lumpy and subpar. These instances suggest a lack of training or proper supervision of the staff, leading to inconsistent quality of service.

Customers also expressed dissatisfaction with the customer service provided by Forever Nails And Spa. One customer mentioned that the owner's interference during their appointment led to a negative experience and ultimately ruined their nails. Another individual complained about being overcharged for a service, and when they sought resolution, the response from the establishment was unsatisfactory and unprofessional. These incidents reflect a lack of effective communication and problem-solving skills within the establishment, resulting in dissatisfied customers.

On the other hand, some customers mentioned positive aspects of their experience at Forever Nails And Spa, suggesting several strengths. Customers who have been consistently visiting the establishment praised the professionalism and skills of the staff. They mentioned specific technicians who consistently provided high-quality services, such as Vickie and Lily. These positive experiences indicate that there are competent and skilled individuals within the establishment who can deliver satisfactory results.

Additionally, some customers mentioned being long-term patrons of Forever Nails And Spa, indicating that they have maintained customer loyalty over the years. This loyalty suggests that the establishment has built a positive reputation in the community, potentially through previous positive experiences and consistent quality of service.

In conclusion, Forever Nails And Spa place has both strengths and weaknesses based on the comments provided. The weaknesses include long wait times, inconsistent quality of service due to inexperienced or poorly trained staff, and issues with customer service and communication. However, the strengths include positive customer experiences with specific skilled technicians and the establishment's ability to maintain long-term customer loyalty. By addressing the weaknesses highlighted, such as improving scheduling, training and supervising staff, and enhancing customer service, Forever Nails And Spa place can strive to consistently provide a positive and satisfactory experience for their customers.

Best TL Reviews

Got their 1 hr early but still had to wait 30 min. Past my scheduled time to be seen meanwhile somebody else walks in and got to be seated right away but since I had an appointment I had to wait for my appointment and then had to wait extra because he wasn't done with his first appointment until 30 minutes after my appointment. Then the guy didn't even know how to do what I wanted done so I had to settle for what he could do. I will not be going back there...

The owner kept bothering the lady doing my nails wanting her to get the phone so she messed my nails up..I said I thought this was my time. She was rude.never went back..never will.

The lady who did my nails did a bad job cut my fingers so much and then she didn’t even make the nail smooth it’s all lumpy and I very upset with the service I was there yesterday at 4 pm I paid 100 dollars when there thick and lumpy and just horrible the design looks fine they don’t look like the picture not even the same kind I wanted but the the girl who’s put them on did a horrible job is there any way that I can get a refund.

Sent my 16 year old daughter here to get her nails done for prom, best advice I can give you, NEVER send a minor in alone because they will rip them off! I booked and paid for the appointment online, when she got there they ended up charging her DOUBLE. $90 for a set of nails because 2 nails had rinestones when I initially authorized $45!! When I called they offered to have her come in and have the nails removed, and when I told them I would send in her in a few days they told me that it would be too late. Horrible customer service and scammers!

I have been a customer to this establishment on and off since they opened. Over the years their customer service has progressively gotten worse. Most recently, they charged my mother for an appointment that they messed up the time for. Rather than trying to make it right after she, a loyal customer, for many years complained their manager has called my mom an internet bully. I’m not sure if they are forgetting about the small town that has supported their business for years to the point that they could open an even bigger salon or the customers that have waited hours after their appointments were supposed to start and still continue to support them. But, I find it sad and disheartening. I took my business elsewhere a long time ago and chose not to leave a review after waiting being there for five hours for a pedicure the week of my wedding but after treating my mom like this I will gladly add my one star to the list.

You can also try to say I have never been to your establishment but I will gladly email you bank statements of the many times I came. An apology could have fixed this all but you have continued to make it worse with your customer service.

Love them. Best salon I’ve found in 20 years. Been going there over 3 years now and they are all wonderful profession and fun.

I have been using Forever Nails since they opened. I have a standing appointment every two weeks and I would highly recommend the team at Forever Nails and would go no where else. I have never had an issue, they are efficient and skilled and customer oriented.

Vickie always does a really great job! I have had manicures, dip powder, and pedicures by others here too. Have been happy with anyone who has helped but Vickie and Lily are the best!