Quick Facts About Top Nails
Top Nails Place is a nail salon with a mix of positive and negative feedback from customers. In order to fully assess the strengths and weaknesses, it is important to consider all the comments provided.
Starting with the strengths, many customers praised the friendliness of the staff at Top Nails Place. Multiple comments mentioned that the employees were friendly and welcoming to both them and other clients. Additionally, there were positive remarks about the skill and artistry of the nail specialists, particularly Bella. Customers mentioned that their nails never lifted or broke and that Bella was able to create detailed and beautiful designs. This level of expertise and attention to detail is an asset to the salon.
In terms of services offered, customers liked the variety available at Top Nails Place. One customer mentioned getting a gel manicure, regular polish pedicure, and eyebrow wax, all of which were done to their satisfaction. Another customer mentioned that the salon offered pedicure chairs for adults as well as separate chairs for kids, catering to a diverse clientele.
Moving on to the weaknesses, one significant concern raised by multiple customers was the issue of pricing. One customer expressed frustration at being charged twice as much for a full set of nails without prior communication about the additional cost for ombre acrylic coloring. This lack of transparency and unexpectedly high prices can leave customers feeling dissatisfied and hesitant to return. Another customer also mentioned feeling bothered by the rushed appointment for a full set, resulting in uneven and bulky nails. These issues with pricing and rushed service negatively impact the customer experience.
Furthermore, hygiene concerns were brought up by some customers. Multiple comments mentioned instances of toe infections after receiving pedicures at the salon. The claim that the salon does not properly sterilize or clean is alarming and raises serious red flags. Hygiene and cleanliness are essential in a nail salon, and any reports of infections are significant weaknesses that need to be addressed.
There were also complaints about specific employees at Top Nails Place. One customer mentioned an older man who was unnecessarily rough during a pedicure, causing them to bleed. They also mentioned that this same employee did not provide a proper massage or remove paraffin as requested. Another customer had a negative experience with a younger nail technician who agreed to their requests for pink and white acrylics but ended up delivering a disastrous result. These negative experiences with certain employees showcase a lack of consistency and quality control at the salon.
In summary, Top Nails Place has a range of strengths and weaknesses based on customer feedback. The friendliness of the staff, skill of certain nail specialists, variety of services offered, and quiet atmosphere are all positive aspects of the salon. However, issues with transparency in pricing, rushed service, hygiene concerns, and inconsistent quality from certain employees are significant weaknesses that need to be addressed. Improvement in these areas will be crucial in order for the salon to excel and retain a satisfied customer base.
Best TL Reviews
They were very friendly to me and other clients. I was expecting normal full set prices, but the end cost for a full set was twice as much as I was expecting and it had not been communicated prior they would charge twice as much.
It was $70 dollars for a full set. Had they communicated that way they would apply ombre was with acrylic coloring would be twice as much, I would have declined. And had they rounded out the acrylic application better I would have been less bothered by the cost. But niether happened. I wasn't informed and they rushed the shape of the nail, it's uneven and super bulky at based. I'm frustrated as I have had very detailed designs cost way less, and look better. They rushed my appointment for a full set so they could take more walk ins.
They were friendly but the end results wasn't as good as I'm accustomed to and the price being twice as much as advertised means I won't be going back.
I've been going here for several years. They are the ABSOLUTE BEST! My nails never lift or break EVER! I ABSOLUTELY LOVE Bella. She is super artistic and can do almost ANYTHING! I won't go ANYWHERE else.
AVOID AT ALL COST!
WARNING: dirty salon!! 2 of us have had toe infections since our pedicures here 10/7/22
I have given this salon 4 chances. And in the end, it was 4 too many. The older man who did my pedicure was unnecessarily rough (caused me to bleed twice), did not even attempt a massage (he rubbed lotion in for about 90 seconds), he put parafin on and then proceeded to leave saying goodbye. He left me sitting there for 20 min while he moved on to another customer until I had to ask someone else to come take it off.
I had a younger man do my nails, and he agreed with everything I said acknowledging and understanding the very simple pink and white acrylics I wanted only to be left with an end result that was such a disaster I had to have someone else fix them. Finally I saw Bella for nails, and she was the only person with any customer service skills, product knowledge, and obvious care for her clients. If you need nails, then schedule with Bella and Bella only. Otherwise I URGE you to go to ANY other nail salon in Spokane.
My daughter and I love getting our nails done here. They have pedicure chairs for adults and chairs specially for kids! The techs are pretty quiet so there's not a ton of conversation going on but they do a good job in my opinion.
Great experience. I had a gel manicure, regular polish pedicure and my eye brows wax. The salon was clean and my girl was friendly. She did a great job evening out my nails to try to keep the length. I also loved the chrome color options.
I recently relocated to Spokane and had trouble finding a nail specialist that actually cared for the finish product. I fortunately found the best nail specialist!!! Bella, I believe was her name. Her station is the first one to the right of entering their shop. She put in so much effort and my nails turned out beautiful!
Dirty Salon. I know 3 people who got toe infections from this place. They do not properly sterilize or clean.
They always do an amazing job, and I cannot recommend Yen enough. After moving from the Seattle area, I struggled to find a nail salon I liked. After a really bad experience at one salon I won’t name, Yen fixed my nails up, gently and with amazing precision. She has a steady hand, and creates beautiful designs. I will be a repeat customer for a looong time.
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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