Quick Facts About Nails & Facial
Nails & Facial place receives mostly positive comments, with customers praising the quality of the services provided, the friendly and welcoming staff, and the overall experience. However, there are also a few negative comments regarding the friendliness of certain nail technicians, the pricing of the services, and the durability of the manicure.
One of the strengths of Nails & Facial place evident from the comments is the quality of their nail services. Multiple customers mention that the technicians did a fabulous job with their nails, leaving them looking healthy and beautifully designed. This speaks to the competence and skill of the staff members, which is an important strength for any nail salon.
The welcoming and sweet nature of the staff is also praised in the comments. Customers appreciate the friendly and professional demeanor of the nail technicians, creating a pleasant and relaxing atmosphere. This is also crucial for a successful salon, as customer satisfaction often relies on the overall experience and customer service.
Another strength mentioned in the comments is the talent and attention to detail of the nail technicians. Customers highlight the skill and precision with which their nails were done, particularly for gel manicures. This attention to detail and commitment to providing quality services is a valuable asset for Nails & Facial place.
Despite these strengths, there are also a few weaknesses mentioned in the comments. One major weakness is the inconsistency in customer service. While some customers had positive experiences with friendly and professional technicians, others encountered unfriendly and unhelpful staff members, which negatively impacted their overall experience.
Pricing is another weakness mentioned in the comments. Several customers felt that the prices charged at Nails & Facial place were too high for the services provided. One customer specifically mentions being charged $70 for a basic acrylic nail set with gel polish, which they found to be excessive. This indicates that Nails & Facial place may need to reevaluate their pricing structure to ensure it aligns with customer expectations and the services provided.
Durability of the nail services is also mentioned as a weakness in the comments. Some customers express disappointment with the longevity of their manicures, with polish chipping within a day or two. This suggests that Nails & Facial place may need to improve the quality or durability of their products and techniques to ensure customer satisfaction and long-lasting results.
In conclusion, Nails & Facial place has several strengths such as the quality of their nail services, the friendly and welcoming staff, and the talent and attention to detail of their technicians. However, there are also weaknesses to address, including inconsistencies in customer service, high pricing, and issues with the durability of the nail services. By addressing these weaknesses, Nails & Facial place can focus on strengthening their reputation and improving customer satisfaction.
Best TL Reviews
If you are looking for a place to get your nails done, this is the place! These ladies always do a fabulous job with my nails! They are so welcoming and so sweet! My nails have never looked as good or been as healthy until I started going here! They know what they are doing! Highly recommend!
Jessica and her partner did a phenomenal job with my manicure and pedicure. They did an excellent job with designs I wanted. They were friendly and professional. I had a very pleasant experience. I wish I lived closer
I got a gel mani and pedi here today and beyond happy with the results! All the nails techs here are so welcoming, talented, and detail oriented. Can’t wait for my next visit!
Just moved to the Smyrna area and decided to try out a salon in the area so I wouldn’t have to travel far away to get my nails done and I found this place on google. Went with my husband because he wanted to get a pedicure . I got a pedicure and acrylic nails with gel polish. First the lady doing my nails was not friendly at all. Secondly I really wanted to get my pedicure and nails done at the same time so I wouldn’t have to do my feet first then my nails and take twice as much time but unfortunately that’s what happened even though they had other ladies sitting next to me who were getting both done at the same time . At first I thought maybe they had scheduled appts and that’s why but they had two other people walk in behind me with no appts scheduled and they were doing both their nails and feet at the same time. Pedicures were I guess average priced but they charged me $70 for acrylic short nails with gel polish which I thought was very expensive . I have been getting my nails done since I was a teenager and never paid that high! Even in buckhead I have never paid $70 for basic acrylic nails (short nails at that) with gel polish! Not to mention the lady took forever to do my nails . I was there almost 3 hours which is excessive . Very dissatisfied with the service and also prices . Spent $145 for 2 basic pedicures (got regular polish on my pedicure ) and a full set of acrylic nails (with gel polish ) .I did attach a picture of my nails that were $70! Ridiculous ????
WILL NOT BE RETURNING.
I had an amazing experience in this salon! I brought in a fun and colorful nail design from Pinterest and they did it perfectly - they even let me retouch the yellow color free of charge less than a week later! Thank you ladies for a great and relaxing time. 10/10 would recommend!
Pretty dissappointed from my visit this morning. This is my first time going to nail salon since COVID and was pretty excited. You have to pay upfront, it was only $12 (I paid $20) which is a good price for a manicure. However, she didn't soak my nails, work on my cuticles or use any lotion/oils. As you can see in the picture post-manicure, I needed some work around the sides of my nails. When I asked her if she could do that, she did the minimal amount. I won't be returning to this location simply based on the minimal effort that went in to my service even with a high tip.
UPDATE: Dropped this rating from a 3 star to a 1 star because the manicure didn’t even last 24 hours even after paying for the extra “long-lasting” polish. I work a desk job so the wear is literally only from washing my hands. Super unfortunate!
I made a last minute appointment for a pedicure and this was the absolute best pedicure. I loved the hot stone massage. Maria was the best tech. Will definitely come back.
Friendly, incredibly friendly. But did a terrible job. My thumb nail cracked the same day, gel toe polish chipped in less than two weeks on two toes. Over priced and I'd never go back. I feel cheated.
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Nails & Facial Info
Amenities
Health & safety
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Appointment required
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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