T & T Nail Spa

+1 207-218-4073

138 Main St, Belfast, ME 04915 United States of America

Open Today: Closed

Quick Facts About T & T Nail Spa

Despite a few positive comments praising the friendliness of the staff and the quality of the service, the majority of the comments reveal some significant weaknesses in T & T Nail Spa. These weaknesses include issues with rough and aggressive handling of customers' hands, poor communication and lack of friendliness, difficulty in making appointments, and disregard for customer preferences.

One of the common issues raised by customers is the rough and aggressive treatment they received during their nail services. One customer mentioned that the nail technician twisted their hands and pushed their fingers down forcefully. This indicates a lack of attention to customer comfort and a potentially painful experience. Another customer complained that their natural nails suffered damage as a result of the technician jamming their pinky finger. These incidents not only demonstrate a lack of skill and finesse but also suggest that the technicians may not prioritize the health and well-being of their customers' nails.

Another weakness highlighted in the comments is the poor communication and lack of friendliness exhibited by the staff. One customer expressed disappointment with a technician who was on her phone the entire time, communicating in another language. Engaging in conversations with customers is an important aspect of the salon experience for many people. When staff members are focused on their phones and speaking in a different language, it can create a sense of exclusion and reduce the enjoyment of the service.

Customers also express frustration with the salon's difficulty in accommodating their appointments. One comment laments the salon's inability to make time even when they claim to accept walk-ins or promise to accommodate customers. This inconsistency and lack of availability may lead to customer dissatisfaction and the eventual loss of business.

In contrast to these weaknesses, a few comments do highlight some strengths of T & T Nail Spa. These positive comments commend the friendliness of the staff and the quality of the services provided. Customers stated that the staff were wonderful, friendly, and provided great service. Furthermore, one customer mentioned that they always have great-looking nails and wouldn't go anywhere else for their nail services. These positive comments suggest that there are some strengths in terms of customer service and the final result of the nail treatments.

To address the weaknesses, T & T Nail Spa should prioritize improving the technical skills of their nail technicians. Special emphasis should be placed on providing gentle and comfortable experiences for customers. Training on proper handling, communication, and customer interaction should be implemented to enhance the overall customer experience. Additionally, management should address the issue of phone usage during services and encourage staff to engage in friendly conversations with customers.

Moreover, the salon should work on improving its appointment system to provide more flexibility and ensure that customers are not left waiting or turned away due to unavailability. This could involve hiring more staff or implementing better scheduling practices to accommodate walk-ins and appointments more efficiently.

Overall, while there are a few positive aspects to T & T Nail Spa, such as friendly staff and good service, the majority of the comments highlight significant weaknesses related to rough treatment, poor communication, and difficulty in making appointments. By addressing these weaknesses and improving these areas, T & T Nail Spa has the potential to create a more positive and satisfying experience for its customers.

Best TL Reviews

Won't go back. The lady that did my nails was very aggressive with my hands, twisted them at her will and kept pushing my fingers down and discarding my hand away when ready for the next. I left needing fillings she did so badly. No attempt to push back my cuticle and molded the gel so far away from the cuticle. Pedicure was nice until she shaved my skin off my toe.

I exactly do not remember the lady who done my nails. But she was rough and rude. I just need a fill and two replacements. I didn’t get what I wanted with a fail and two replacements instead of all my acrylics got soaked off and re-done completely and was charged $80. My nail was made too long when I told her that I want just a natural length like the length I had prior to taking them off. She didn’t get down to where I wanted them to be and jammed my pinky finger so much that my natural nail has parted away from my skin. I would not recommend this place to anyone whatsoever.

Great pedicure! , not so good communication, the lady was on her phone the WHOLE time. (In an other language of course) Part of the fun is the conversation.???? I think they need to work on friendliness.

I use to go to T and T all the time. Then it got harder and harder to get in. Then this past few weeks I been trying to get in for a full set and they never seem to have time or make time. If your gonna sat you take “ walk-ins” or say you’re gonna make time then make time.

A++ nail salon. Everyone working there are friendly and provide awesome service. Definitely do a superb job with a smile.

Will definitely be back! Staff were absolutely wonderful very friendly

I always have great service. My nails always look great! Thank you!

Wouldn't get my nails done any where else.