Massage Heights Matthews Festival

+1 704-741-8628

1915 Matthews Township Pkwy #1200, Matthews, NC 28105 United States of America

Open Today: -

Quick Facts About Massage Heights Matthews Festival

Massage Heights Matthews Festival Place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers mentioned positive experiences with the front desk staff and massage therapists. The girl at the front desk and the massage therapist Darryl were specifically praised for their great service. Another customer, who had been going to Massage Heights in Matthews for several years, mentioned how they had never had a bad experience with any therapist and appreciated the lack of turnover compared to similar businesses. This indicates that the therapists at this location are skilled and provide consistent quality service.

Cleanliness and safety measures were also highlighted as strengths. One customer mentioned feeling completely comfortable getting massages throughout the pandemic, crediting Massage Heights for providing much-needed self-care during a stressful time. Another customer mentioned feeling safe as they eased back into their regular lifestyle after the reopening of the location. This indicates that the facility takes appropriate precautions to ensure a clean and safe environment for customers.

Membership and pricing options were also seen as strengths. A customer recommended getting a membership at Massage Heights for high-end service without having to pay high-end prices. They praised the management, therapists, and the personalized care they received, comparing it to the service received at luxury spas like Ritz-Carlton. This suggests that Massage Heights provides value for money and offers a competitive pricing structure.

On the other hand, weaknesses were also highlighted in the comments. One customer mentioned concerns about misleading gift certificates. They received gift certificates which stated a value of $66.34 but were charged $99 for a one-hour massage. The customer felt that the certificate was misleading and that they had to pay an additional $33 out of pocket, which was not communicated clearly. This could be seen as misleading advertising or lack of transparency in pricing.

Some customers expressed concerns about staff turnover and issues with management. One comment mentioned that many therapists leave to other Charlotte locations of Massage Heights, suggesting that there may be management issues at the Matthews Festival Place location. Another comment mentioned that therapists frequently left the company due to wanting to spend time with their family, leading to cancellation and rescheduling of appointments. This indicates potential inconsistency in staffing and scheduling, which can be frustrating for customers.

Lastly, a comment mentioned that some therapists at the location were not competent. The customer advised finding a massage practice that prioritizes customer care, responsibility, and professionalism. While this specific comment does not provide detailed examples or evidence, it does highlight a potential weakness in the overall quality and competence of the therapists at this location.

In summary, Massage Heights Matthews Festival Place has several strengths, including excellent front desk staff and skilled massage therapists, cleanliness and safety measures, competitive pricing and membership options, and positive customer experiences at the location. However, there are also weaknesses, such as concerns about misleading gift certificates, potential staff turnover and management issues, and some customers questioning the competence of certain therapists.

Best TL Reviews

Beware if you are thinking of buying a gift certificate from this company.

Pros the girl at the front desk and my massage therapist Darryl were great. I have no issues with that part of my experience.

I think their gift certificates are misleading. I received 2 - 1 hour massage gift certificates. In the fine print it reads ($66.34 value). This was the second year in a row I'd received those certificates from the same person, so I was not a first time customer (and didn't qualify for the introductory rate of $59.99). They charged $99 for the "1 hour" massage (which is also misleading because you are not brought in the room until right at your appointment time and then they leave you to change - it should read 45 - 50 minute, but I find this is normal procedure everywhere I go unfortunately).

So basically - if you are considering giving this as a gift certificate and don't want your receiver to have to pay $33 out of pocket + tip - I'd make sure they are either a member there, or have never been there. Otherwise, I'd go somewhere else. I now have to have the conversation w/ the gifter to make sure they don't give me anymore for this place.

I’ve been going to Massage Heights in Matthews for several years. Mr. Joseph is amazing! And on the rare occasion he’s not been available, I’ve never had a bad experience with another therapist. There doesn’t seem to be the turnover you find at other similar businesses. The facility is clean and I felt completely comfortable getting massages all through the pandemic. It was truly a time when we needed some extra self care for stress and MH was there for me. Thanks!!!!

My experience with my first professional massage was absolutely amazing. My therapist was Adriane . I walked in with absolutely no intention of getting a membership, and decided to join. The atmosphere was clean, professional, serene and very inviting. The Massage Heights line of body lotions, scrubs, and aromatherapy were amazing. I was also introduced to their line of facial products by their esthetician Jasmine who I have booked a facial with. She was warm, friendly and informative as well. Back to the massage.......book with Adriane at the Matthews location, you will LOVE her.

The management (especially Natalie Dowdy) and therapists are professional, friendly, and accommodating. I have frequented Ritz-Carlton spas and medical massage therapists for my massages. I was given a better massage and provided the same standard of service I have received at any high end spa. I am always greeted by name and my needs are always anticipated. I would recommend a membership at massage heights for anyone looking for high end service without having to pay high end prices.

I was so excited to learn Massage Heights Matthews was reopen for business since the pandemic started. I have missed my massages I get once a month. They are taking precautions and made me feel safe as I ease back into my regular lifestyle. Thank you Massage Heights Matthews for giving me something to look forward to. The therapists are amazing and the front desk staff is so friendly and caring.

Good massage for a good price. Had a therapist today that I never had and she is new at this location, she did fantastic - very relaxing. Hope she sticks around.

Been a member here since this location opened years ago. Staff always friendly

Appears they have difficulty keeping staff, many therapists leave to other Charlotte locations of Massage Heights. Assume some sort of management issue.

Massage Heights provides exceptional service for its clients. The soothing experience rates an all around A+ from check-in to the actual massage itself to personalized care instructions provided at check-out. Therapists are attentive to detail and really listen to what you want them to focus on during your individualized sessions. Everyone on staff is pleasant and the atmosphere is very relaxing. Plus the massages are Awesome!!! I would highly recommend Massage Heights at any Charlotte area location - I've been to Matthews and Cotswold. The wonderful staff will take good care of you!

Don’t spend your time and money at this location. Especially DO NOT sign any contracts with them. Their good therapists always leave the company because of “wanting to spend time with their family” excuse (for some reason about 3 of the therapists my husband and I liked left the company because of this). They are not serious, always cancelling because of various reasons. Don’t be surprised if they call you an hour before your appointment and give you the “therapist is not feeling well” excuse, promising to call you later with an available appointment which they of course never do. There might be some good therapists working there, but a lot of the ones we met were not competent.

My advice: find a better massage practice that cares about their customers not only with words and promises but with actions, responsibility and professionalism.