Quick Facts About Next Level Barbershop & Salon
Strengths:
1. Clean and well-maintained salon: Multiple comments mention that the salon is clean, indicating a high level of hygiene and professionalism.
2. Excellent customer service: Some reviewers mention that the staff is friendly and provides great service, such as Marie giving an amazing haircut and the professional staff delivering great results.
3. Skilled barbers: Angelo, specifically mentioned by one reviewer, is noted for providing a perfect haircut according to the customer's request. This shows that there are skilled barbers on the team who can deliver high-quality haircuts.
4. Positive referrals: One reviewer mentions being referred by a friend, implying that the salon has a positive reputation and satisfied customers who are willing to recommend it to others.
Weaknesses:
1. Rude and discriminatory behavior: Multiple comments mention that certain barbers, particularly one on the right, exhibit rude and discriminatory behavior towards non-Haitian customers. This can create a negative and unwelcoming atmosphere for potential customers.
2. Inconsistent quality and lack of attention to detail: One reviewer mentions that they received a good haircut from a different barber, but others complain about receiving haircuts that do not meet their expectations. This inconsistency in the quality of service can lead to customer dissatisfaction.
3. Difficulty in communicating and understanding customer needs: A reviewer complains about not being able to effectively communicate their desired haircut style, which highlights a potential issue with communication and understanding customer needs. This can result in misunderstandings and dissatisfaction.
4. Lack of diversity and expertise in cutting different hair types: One reviewer mentions that the salon may have difficulties cutting and styling white hair, suggesting a lack of expertise or experience in dealing with diverse hair types. This can alienate potential customers who do not have typical hair textures.
To address the weaknesses and further improve the business, Next Level Barbershop & Salon should consider the following strategies:
1. Address and discourage discriminatory behavior: Barbers must be reminded to treat every customer with respect and fairness, regardless of their ethnicity. Discriminatory behavior should not be tolerated within the salon.
2. Consistent training and quality control: Barbers should undergo regular training to ensure consistent quality and attention to detail in their haircuts. Quality control mechanisms, such as customer feedback surveys or regular assessments, can be implemented to monitor and improve the service quality.
3. Improve communication skills: Barbers should be trained in effective communication techniques to better understand and fulfill customer needs. Techniques like active listening and asking clarifying questions can help avoid misunderstandings.
4. Diversify expertise and hair type knowledge: The salon should invest in training its staff to cater to a wider range of hair types. This can be achieved through specialized training in cutting and styling different hair textures, creating a more inclusive and appealing salon environment.
5. Foster a positive and welcoming atmosphere: The salon should encourage a friendly and inclusive atmosphere for all customers. This can be achieved by training staff in customer service skills and emphasizing the importance of creating a welcoming environment for everyone.
By addressing these weaknesses and building on their strengths, Next Level Barbershop & Salon can create a more inclusive and customer-centric experience, attracting a wider range of customers and improving customer satisfaction.
Best TL Reviews
Very rude Haitians. My kids has been coming to this place since they were kids. My kids and I always first in line before the place is open. The tall skinny guy to the right always cut their hair since they were small kids.And he’s the one always taking other ppl before my boys when he sees that we were there before anyone else. I will no longer take my boys there and pay my money to someone who doesn’t care about us being first in line.
Great service and the place very clean. I will definitely come back.
Sak pase . Sak pase?
If you are from the island you would answer "nap boule".
I got my hair cut from them. That is my second time. I did not have the same guy cut my hair because he was busy and I did not want to wait. But the other guy who cut my hair did a good job though.
Take a look.
Marie cut my mom's hair and it looks AMAZING everyone is very nice and they do incredible work.
Very rude and nasty. If you’re not Haitian don’t even go there. They will take everyone in front of you even though you there first. The one to the far right very nasty and rude.
Clean and Friendly Nice ambiance
Don't even waste your time if you have regular hair there only 1 guy to see here and that was Angelo haven't seen him and these 2 guys left over either have a problem with white folk or just can't cut white hair I look ridiculous... I asked for a fade I got it clipped a bit shorter ask for points got square and also round on back got square . Even kept reminding him and asked him are you gonna do the fade and still . Person who answers the phone is always nasty especially if you called and asked if Angelo was there this place is trash and they need a good barber I would never step in there ever again they need to close down I gave them 2 shots that's terrible get a different job
I was referred by a friend to this barber shop. It absolutely did not disappoint. The barber, Angelo, listened to my request and followed. I ended up with a perfect haircut for my birthday. I have been searching for the perfect barber/barber shop in Orlando for the past two years, and I have finally found it. Ask for Angelo, Jerry, or any of the amazing professional staff.
Next Level Barbershop & Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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15. Queens Nails